Ratings based on 121 Verified Reviews

4.0 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Aug 23, 2017
My family and I stayed at Oaks Liwa Heights Hotel for 2 weeks and we had a fantastic time. The spacious apartment was superb and the quality of the service was excellent, from the house keeping to concierge. The only down during our staying, was the fact that the area around the children's pool was not so clean. On our last day, we noticed that the corner of the outside pool and after using the showers, in the changing rooms, both areas were fluded. I am sure the hotel is aware of this problem. We definitely come back to Oaks Liwa Heights Hotel next time and also recommend to our friends.
Comment from Hotel Management
Aug 27, 2017 by Siva, Hotel Management
Dear Regiane, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. Please accept my sincere apology for the inconvenience caused. We at Oaks continuously strive for excellence in our product and service delivery. Your feedback will go a long way in helping us to achieve our mission. We look forward to your continued patronage. Kind regards, Siva Ram Putta Area General Manager
4 out of 5
by A verified traveler from London

Huge Family 2 bedroom Apartment

Posted Jul 25, 2017
Pros: Location, the apartment size
Cons: A number of things, general maintaince needs to be improved. Shower glass doors, toilet paper was very poor quality.
Location: Plenty of restaurants & Marina mall 10 minutes on taxi. JBR 15 minutes by taxi. Carrefour hyper market near by. Metro 20 minutes walk or 5 minutes
We stayed here for 7 nights with our family. We had booked a two bedroom apartment. The apartment itself is huge with lots of space nice balcony overlooking the lake. The kitchen is good sized. The staff are extremely friendly and the front of the house shift managers was really nice guy. The kitchen needs more cutlery & utilise which we had to request and were provided. They provide complementary bottles of water plus tea & coffee. The zoom super market it literally 2 minutes walk, plus Carrefour hyper market 10 minutes walk. There are plenty of shops and restaurants near by. The damac property metro station is 20 minutes walk, in a taxi 5 minutes ( taxi will cost 12 A.E.D minimum). Marina mall in 10 minutes on a taxi ( cost 15-18A.E.D). The hotel has two pools. One is the kids pool and the other is for adults. The area both are under shelter that is a plus for summer months. However, the pool area needs updating, paint and general cleaning. All in all had good stay.
Comment from Hotel Management
Jul 27, 2017 by Siva , Hotel Management
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, Michigan, USA

Clean and spacious hotel close to train.

Posted Jul 11, 2017 on Orbitz
This place was too awesome. Very very spacious. Very clean. The wifi was super fast and steady. You only need to sign in once and it will stay on until noon of your checkout day. My kids stayed in their nice pool a lot. Will definitely be back again. Definitely.
Comment from Hotel Management
Jul 27, 2017 by Siva, Hotel Management
Dear Mekus, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from united states

Great hotel , the rooms are nice and spacious

Posted Jun 1, 2017
We got the 2 bedroom apartment, view was excellent, close to the metro and the Dubai marina mall ,like the fact that the rooms were huge ,with balcony,rooms are cleaned daily , they friendly and polite . We checked out June 1st ,they helped with taxi to the airport etc. it was a group trip ,our first time in Dubai also . Will always stay at oaks liwa heights whenever we visit again.
Comment from Hotel Management
Jun 4, 2017 by Siva, Hotel Management
Dear Nana, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager
1 out of 5
by Murray

Staff- Rude and Unhelpful.

Posted May 21, 2017 on Hotels
Really unimpressed by the staff. Rude and incredibly unhelpful. Ruined my stay.
Comment from Hotel Management
May 23, 2017 by Jijesh, Hotel Management
Dear Murray, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager
3 out of 5
by A verified traveler

Do not recommend

Posted May 19, 2017 on Hotels
Nothing was operational all amenities were not available very dissappointed
Comment from Hotel Management
May 22, 2017 by Jijesh, Hotel Management
Dear Sir, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. Please accept my sincere apology for the inconvenience caused. We at Oaks continuously strive for excellence in our product and service delivery. Your feedback will go a long way in helping us to achieve our mission. We look forward to your continued patronage. Kind regards, Siva Ram Putta Area General Manager
1 out of 5
by A verified traveler from kuwait

I dont recommend it to anyone

Posted Apr 21, 2017
It was an awful stay The room were tidy but not clean! You always should lock the room or the room service will barge in ( even if you hang a do not disturb sign) I asked them to clean my room when im out! I came back they didnt clean .. i think they understand the concept of cleaning differently ! ( i took one of the pillows to the balconey where we were smoking, when i asked them to clean they didnt take the pillow back which made me go straight to the balconey where the ashtray and the glasses were just there ) so i called to complain about it they were just rude and didnt do anything about it ! Also they didnt bring any new towels The service was bad ! I hated the 4 days i stayed there
Comment from Hotel Management
May 17, 2017 by Siva, Hotel Management
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager
1 out of 5
by A verified traveler from a

Worst service ever

Posted Apr 16, 2017
The room was not clean! You should always lock the room otherwise room service will just barge in while you are asleep! First day they DID NOT clean the room well! The trash was dirty , i took a pillow to the balcony ! When i came back it was still there with the ashtray full ! They only tidy the bed but did not clean it! The second day they did not even bother to come and clean! And when i spoke with them about it they didnt care and were rude! I do not recommend this hotel to anyone
Comment from Hotel Management
May 17, 2017 by Siva, Hotel Management
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We assure you that we have taken note of your concern to improve our service. We sincerely regret the reported inconvenience and request you to consider this as an aberration to our hotel's service standards. We sincerely hope you will agree to visit us again. Kind regards, Siva Ram Putta Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

close to marina but walk rather than taxi. 1.5 km

Posted Mar 27, 2017 on Ebookers
Pros: The style of apartment - very large and open
Cons: Could do with a breakfast option in house
A very enjoyable stay, the rooms were excellent. No complaints at all.
Comment from Hotel Management
May 17, 2017 by Siva, Hotel Management
Dear Guest, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager
5 out of 5
by bulent

14 days experience at Oaks Liwa Heights

Posted Mar 19, 2017 on Hotels
I stayed here in a one bed room apartment for 14 days and it was like home ! My office is in Internet City therefore it was very convenient for me. The size of the room is great: a huge living room, a kitchen, a balcony with seats and table, one bed room, one bathroom and a guest toilet ! Lots of storage area for your clothes, bags, suits, shoes etc. Very clean as well. Happy that I prefered this place.
Comment from Hotel Management
May 17, 2017 by Jijesh, Hotel Management
Dear Bulent, Thank you very much for your feedback and for choosing Oaks Liwa Heights Hotel Apartment. We are very happy to know that we were able to provide you with a wonderful stay at the hotel. Your positive comments have been shared with the entire team and we look forward in welcoming you again. Kind regards, Siva Ram Putta Area General Manager