Ratings based on 174 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel

Posted Sep 4, 2017
Close to everything. Extremely clean.. friendly helpful staff .
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Aug 23, 2017
Staff was super friendly and great price for the rooms!
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our courteous service and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by James

Pleasurable stay

Posted Jul 19, 2017 on Hotels
Friendly staff, clean, and comfortable facilities.
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
James, thank you for sharing your kind review of Extended Stay America - Columbus - Sawmill Rd. We are pleased to know our courteous associates and the facilities left you with a good impression of our hotel. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by Melisa

Would choose a different hotel if had choice

Posted Jul 18, 2017 on Hotels
Should state they don't clean room everyday, also pull out couch still had old sheets on it. Continental breakfast was Berta ram. Oatmeal packets, muffins and coffee.
Comment from Hotel Management
Jul 20, 2017 by Manager, Hotel Management
Melissa, Thank you for selecting our hotel for your recent visit to Columbus. We also thank you for alerting us that the information on the website may not be accurate, we will certainly conduct an audit to be sure all information is current as we never want to mislead our guests. Thank you for being our guest, and hopefully next time you stay with us you will be impressed with all aspects of your stay. General Manager
4 out of 5
by james

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
James, thank you for sharing your four-star rating regarding your visit at Extended Stay America - Columbus - Sawmill Rd.. We are happy your experience was enjoyable and you liked our service. We hope to have the pleasure of doing so again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable hotel

Posted Jul 13, 2017
It is an affordable and clean hotel. If you want, you can have kitchen appliances and cook inside. (Extra fees might apply)
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Columbus - Sawmill Rd. We are glad to know you loved our clean, fresh property and that you also found us to be at a great value. Thanks again for sharing your feedback, and we hope to be your hotel of choice whenever you are in this area. Sincerely, General Manager
4 out of 5
by maureen

great budget stay in trendy dublin. oh

Posted Jul 10, 2017 on Hotels
good location, easy parking, quiet breakfast a bit sparse
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Maureen, thank you for choosing Extended Stay America-Columbus - Sawmill Rd. for your stay. We are pleased to know how much you liked our convenient location and the excellent value we offer. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by art

Great place for the money

Posted Jul 8, 2017 on Hotels
Location excellent, quiet, nice staff. Breakfast marginal, but coffee v. Good
Comment from Hotel Management
Jul 11, 2017 by Manager, Hotel Management
Thank you for sharing your nice comments of Extended Stay America - Columbus - Sawmill Rd. It is so good to know you enjoyed the every aspect of our hotel and had enjoyed our convenient location. It was such a pleasure serving you, and we hope you will come and see us again soon. Sincerely, General Manager
4 out of 5
by Cynthia

Only 1 complaint ---PILLOWS

Posted Jul 7, 2017 on Hotels
Room and staff were very nice. Our only complaint would be with the pillows. Our queen size bed had 3 pillows. I personally feel they should have 4 pillows which gives 2 people the option have having 2 each. Each pillow has a different level of firmness. The super fluffy pillow is useless unless it is stacked on the firmer pillow then that leaves the second person with only one semi-firm pillow. So, in the big picture the pillow issue wasn't that bad even though I did wake up with a stiff neck. I will bring my own pillow the next time I stay at an Extended Stay America or I'll ask the front desk for another firm pillow before getting into my PJs.
Comment from Hotel Management
Jul 11, 2017 by Manager, Hotel Management
Cynthia, thank you for being our guest at Extended Stay America - Columbus - Sawmill Rd. We are pleased to know your overall stay was good and that you liked our courteous associates. That being said, I regret the inconvenience you experienced while here and have taken a note of your comments. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Shannon

Posted Jul 3, 2017 on Hotels
Nice area..close to everything. Nice and quiet.
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Shannon, thank you for your fantastic review! We're pleased you stayed at Extended Stay America - Columbus - Sawmill Rd. and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager