Ratings based on 193 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sparta, NC

Nice hotel, shopping, restaurants

Posted Nov 11, 2017
Pros: Convenience
Cons: pad and pen in room, along w/ a list of take out food places
Location: Great location for shopping and convenient to interstate hwy
clean, quiet and right in the middle of shopping, close to I 270. Enjoyed my visit to Columbus and to the hotel.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
JoAnn, thanks for choosing Extended Stay America while visiting Columbus. We are delighted to know you found our location convenient enough for your needs and had a relaxed stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Room was clean and served purpose of needing somewhere to stay for the weekend. Bed was not as comfortable as other hotels but still slept fine.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you enjoyed your overall visit and were impressed with most of the aspects of our hotel. However, I am sorry if any inconvenience it caused. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler

OK visit

Posted Sep 11, 2017 on Hotels
Front door key entry did not work at night and desk was vacant. Had to walk to side back door. Room Air conditioning unit functioned but not well. Staff at front desk during checking was excellent and friendly.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for being a guest at our hotel. Although you liked the service provided by our Front Desk associates, we are sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my team to ensure no future guest experiences the same. Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Sep 3, 2017
This was the first stop my husband and I had during our long move back home to Washington (from New Jersey). We were pleasantly surprised with the wonderful little places to eat around the hotel. The hotel was fabulous and was welcoming to our two labs. If we ever stop back through, we will certainly stay here again!
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and had a great visit with us. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017 by Manager, Hotel Management
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
5 out of 5
by Megan

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Wow - Megan, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by Brenda

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Brenda, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, General Manager
5 out of 5
by A verified traveler

close to zoo

Posted Aug 21, 2017
Pros: close to zoo
Cons: a pool
Location: we came to go to zoo and price was good for 2 nights and they had a room to accommodate 6
I was looking for a place to stay that didn't cost and arm and a leg for 2 nights and who could accommodate 3 adults and 3 children in one room.
Comment from Hotel Management
Aug 22, 2017 by General Manager , Hotel Management
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you and your family back. Sincerely, General Manager
4 out of 5
by Rochelle

Great stay.

Posted Aug 4, 2017 on Hotels
Had a great stay. We only were there one night, so it served its purpose.
Comment from Hotel Management
Aug 6, 2017 by Manager, Hotel Management
Rochelle, thank you for choosing Extended Stay America - Columbus - Tuttle for your overnight stay. We are delighted to read you had a comfortable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by Mark

Posted Jul 30, 2017 on Hotels
Nice hotel but understaffed.
Comment from Hotel Management
Aug 1, 2017 by Manager, Hotel Management
Mark, our thanks for taking the time to review your stay with us. We are happy your overall stay with us was a pleasant one. However, we are sorry we missed meeting your expectations and regret the same. Your feedback will be shared with my management to take corrective actions. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, General Manager