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Reviews of Hilton Garden Inn Columbus/Dublin

3 out of 5
Hilton Garden Inn Columbus/Dublin
500 Metro Place North, Dublin, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 439 out of 958 reviews" "
Rating 8 - Good. 328 out of 958 reviews" "
Rating 6 - Okay. 101 out of 958 reviews" "
Rating 4 - Poor. 53 out of 958 reviews" "
Rating 2 - Terrible. 37 out of 958 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jody

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Kids liked the indoor pool, I wish the breakfast hadn’t been so expensive.
Stayed 1 night in Apr 2024

10/10 Excellent

Jadilis

Stayed 2 nights in Mar 2024

10/10 Excellent

LINDA, Louisville

Traveled with partner
Check in went well. I had questions about the area and the attendant is new to the area so he asked the manager to assist him in answering the questions
Stayed 1 night in Mar 2024

2/10 Terrible

Sandy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds are like boards. It was miserable.
Stayed 1 night in Mar 2024

4/10 Poor

Kimberly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and worn. In the bathroom there was a spot on the ceiling that was poorly patched. The bedroom ceiling had water stains. Most all of the furniture had multiple scratches, dings, and hand marks/oil that would not rub off. The room smelled slightly moldy.
Stayed 1 night in Mar 2024

8/10 Good

Portia

Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, staff very friendly
Stayed 2 nights in Feb 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful location but in both of my showers the hot water seemed to drop off after about 5 minutes or so. I was there for a marathon in February - so cold water was not a good mix!!
Stayed 1 night in Feb 2024

2/10 Terrible

Samantha

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very out of date. Everything in our room from the tv to the heater to the hot water did not work. Breakfast is expensive and disgusting. Pool was warm and private and the only enjoyable part aside from how old and dirty the tile is. Property allows dogs so it was nice to see all the furry friends. Will not return to this property.

10/10 Excellent

Justine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Ryuzaburo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel convenient to everything in Dublin. Very quiet. Staff very friendly and accomodating. Highly recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price.
Very clean. No containers for recycling. Staff very friendly. No daily housecleaning. Pool was in good working order and clean. Poolroom tidy. Also very quiet.
Stayed 3 nights in Dec 2023

6/10 Okay

Amanda

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bed was comfortable. I didn't like that they charged a fee for parking, which wasn't indicated when the room was booked.
Stayed 2 nights in Nov 2023

8/10 Good

WAYNE A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real inconvenience, other than breakfast not being available, is that I could not close the drapes fully.
Stayed 1 night in Nov 2023

4/10 Poor

Julie

Traveled with group
Disliked: Staff & service, property conditions & facilities
We booked without knowing the kitchen was being renovated and was completely closed. So no breakfast or food of any kind. Yet, still the same full price. Not happy!
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would stay again.
Stayed 1 night in Oct 2023

8/10 Good

Paige

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Business traveler
Liked: Room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Sokhol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The customer service was zero. He didn't have knowledge of the job. I was given a different room from what I paid for. The kitchen was not opened, so no breakfast. The card payment was not working.
Stayed 1 night in Oct 2023

6/10 Okay

JOE

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the bedding. Didn't like the coffee.
Stayed 1 night in Oct 2023

2/10 Terrible

Jonathan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Not as advertised
I stay at Hiltons because I expect to get exactly the same quality each time. When it has said that breakfast is included I don’t expect to get there and find out the kitchen has been remodeling for quite a bit of time so they knew there would be no breakfast. There was nothing done to make up for it.
Stayed 1 night in Sep 2023

4/10 Poor

Jeanne

Traveled with family
Disliked: Cleanliness, amenities
Room they gave us had an open door and unmade beds. New room had no Wi-Fi access. Jiggly toilet and faucet was on backwards. Run down needs a good Reno. Also no breakfast because restaurant was closed. Very dissatisfied. Past reviews did not accurately describe our stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Cameron

Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Marianne

Traveled with family
Disliked: Cleanliness, amenities
The first thing that was said was short Staffed and no breakfast or any food due to staff shortages. Our room was dirty and wasn’t cleaned once while we stayed there despite several requests.
Stayed 5 nights in Aug 2023

4/10 Poor

Frank

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
I have a long story of issues that weren't up to my expected standards for Hilton. From no breakfast to wrong room to poor TV service. And there is more but there isn't space to reply. To top it off, Expedia won't be getting my business because they didn't warn me of this property.
Stayed 2 nights in Aug 2023

6/10 Okay

Susan, Youngstown

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

TIM

Stayed 2 nights in Aug 2023

6/10 Okay

david

Disliked: Amenities
I reserved a room with 2 queens; was given a room with 1 king. Too tired to try to change, Room was chilled to 61 degrees. Only one regular coffee pod in the room; desk clerk unable to get another one. No food service at the hotel “due to staffing shortage “ . This was not disclosed when making reservation.
Stayed 1 night in Aug 2023

8/10 Good

Tamara

Liked: Room comfort
Ok but could be better
We stayed here last year for the Dublin Irish Fest. I feel like the hotel was more run down. Huge stains on the ceiling of our room. The carpet was dingy. The pool water was cloudy. We stayed here for the convenience to the shuttle and would like to come back, but please put some work into the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Party in room 226
Was placed in the wrong room upon arrival. Tried to call down to front desk hotel telephone did not work. Went down and while standing in line waiting to speak with desk associate, heard him issue the exact room he had just checked me into to another guest. I interrupted and told him, he gave me that room. He looked at my keys and gave an apology. But instead of removing me from the room he went on and continued to check the other guest into the room. And there was no breakfast...
Stayed 1 night in Jul 2023

6/10 Okay

mary

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had ants in our room, and the microwave and TV did not work. It was close to the Columbus zoo, but definitely not worth the money that we paid and the kitchen was totally down so there was no food at all at the hotel no coffee in the room Would not recommend this to anybody
Stayed 2 nights in Jul 2023

8/10 Good

Tammy

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, but we had no remote for the television, they explained at check in that due to understaffing they would not have the bar or breakfast. Had I known this prior, probably would not had chose this location.
Stayed 1 night in Jul 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was very dissappointed we were not told there was no breakfast availiable at hotel. Hotel in need of renovations. Sheets and pillowcases were stained. Drapes in bad shape Refridgerator had huge ice block in it. My grandson did enjoy the pool. We stayed 2 nights and our room was not touched at all. Trash still in cans, beds not made, etc.
Stayed 2 nights in Jul 2023
Response from Danny on Jul 17, 2023
Rebecca,Thank you very much for your review. I apologize about the issues discussed here. This is not a great example of who we are and I’m sorry to hear we fell a bit short of expectations. We look forward to welcoming you back for re-do whenever you return to the are. Thanks again for everything.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Danny on Jul 16, 2023
Amanda,Thanks so much for your gracious review about us here at the Hilton Garden Inn in Dublin! It was a pleasure to host you, and we’re looking forward to the opportunity to do it again soon. We hope that you travel safely and thank you.

2/10 Terrible

Ryan

Stayed 2 nights in Jul 2023

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay - Room should not be rented
Coffee pot broken, room never vacuumed, vent in bathroom caked on dust, furniture holding microwave sticky, refrigerator froze all our food, room never cleaned in three nights , finally stripped beds morning of departure and discovered dried blood stain in the location my face and head absolutely disused, doors walls beds all beat up , loud baseball teams in hotel , hardly any pool towels, coffee in lobby absolutely undrinkable , phone ringing off the hook in lobby no one answering, not a true Hilton property, very sad experience with my kids
Stayed 3 nights in Jun 2023
Response from Management on Jul 5, 2023
Heather,Thank you for dedicating the time to share your thoughts with us. I want to profusely and sincerely apologize for the issues you’ve experienced. This is in no way a reflection of who we are here, and as the new management continues to formulate the hotel’s new direction we will use this feedback as a tool to learn and grow. We invite you back to give us another try whenever you return to the area to give us another try to make your stay as fantastic as it should have been. Thanks again, and looking forward to seeing you again soon with a fresh start.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Linens looked dirty. The shower was filled with soap scum
Stayed 2 nights in Jun 2023
Response from Danny on Jul 3, 2023
Anonymous,Thank you for taking the time out of your day to share your experience here with us. I am terribly sorry that we fell a bit short, but I promise that we will exceed your expectations the next time you choose us as your home away from home. I look forward to the opportunity to make this right.Warm Regards,

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness
A good basic place to stay- Felt I got fair value for the money.
Stayed 2 nights in Jun 2023
Response from Danny on Jul 3, 2023
Catherine,Thanks for your words about us here at the Hilton Garden Inn Dublin. I am glad that you enjoyed us here, and look forward to your return. Thanks again for everything.Warm Regards,

4/10 Poor

Brian

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
No breakfast available as advertised. The pool was also closed for 3 of our 4 day stay. Hotel rooms are very outdated even though the lobby looks nice. Couch/pull out bed in room was very dirty.
Stayed 3 nights in Jun 2023
Response from Danny on Jul 3, 2023
Brian,Thank you for sharing with us your thoughts about your stay here with us. I'd like to apologize about the inconveniences you experienced while here with us. If you allow us another try, I promise that we will go above and beyond to exceed your expectations. That is our goal each and every time. Looking forward to the opportunity to warmly welcoming you again for another try.Warm Regards

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness
Booked to be able to use the pool, and pool was closed. No offer of a reduced room rate. Doors in room were damaged, had holes in the wood, mattress pads were stained, floor was uneven / bumpy, and people in neighboring rooms were very loud.
Stayed 1 night in Jun 2023
Response from Danny on Jul 3, 2023
Jennifer,I’d like to thank you for sharing your thoughts about your recent stay. On behalf of the hotel, I’d like to apologize about the conditions in which you described here. This is not a great example of who we are here at the hotel. If you give us the chance once your back in the area, I can assure that you we will go above and beyond to make your stay the best this time around. Again, thank you and I’m looking forward to hosting you again.

2/10 Terrible

Angela

Stayed 3 nights in Jun 2023
Response from Management on Jul 15, 2023
Angela,We apologize about you less-than-perfect stay. We truly want to re-welcome you back and ‘wipe the slate’ clean. We want to do whatever it takes to turn that ‘1’ into a ‘5.’ Thanks for your review and looking forward to seeing you again.

4/10 Poor

Donald

Disliked: Cleanliness, property conditions & facilities
Not a good time
We were there 2 days we didn’t even get the trash taken out. The tea didn’t get replaced. We had to pay high prices for microwave food.It was our 50th anniversary I wanted to be pampered I thought a Hilton would do that Very dissapointed
Stayed 2 nights in Jun 2023
Response from Danny on Jul 3, 2023
Donald,Thank you for taking the time to review us here at our hotel. I’d like to sincerely apologize about the lack of details and attentiveness during your stay on what should be a celebratory and joyful time. As we continue to make changes here we will use this feedback and a tool moving forward. Thanks again and wishing to welcome you back to ensure that we make it right this time around.