Ratings based on 510 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cleveland, OH
Absolutely terriblePosted Aug 17, 2017
This hotel is terrible!!! I booked trough Expedia and it said the check in age is 18. Expedia is constantly wrong about check in ages so I called this hotel THREE times to speak with someone to confirm that was true. I was told yes three times. So my boyfriend and I drove 2.5 hours and when we get there we're turned away bc the check in age is 21. Three staff members misinformed me but the manager did nothing o make it right. Absolutely nothing. Terrible management, very unprofessional. NEVER STAY HERE!!!! I called guest services and they were less than helpful as well. The idiots at the Hilton even went as far as to charge my credit card 100$ for a late cancellation fee! As if I canceled the room willingly. Just terrible.
Posted Jun 18, 2017 on Hotels
for Everyoneby A verified traveler from Toronto, Canada
The hotel is in a very nice area.Posted Jun 5, 2017
It was a nightmare checking in due to an error by Expedia. None of my credit cards were accepted to keep on file for incidentals because Expedia sent the Hilton Garden Inn one of there card numbers. I was booked for 3 nights, paid through Expedia.ca in Canadian funds. The hotel was unable to issue room key cards because of Expedia's error. I was forced to pay the hotel in U.S funds in order to stay. Expedia.ca issued a refund in the amount of my CDN price but said it might take up to 15 days to go through. All this aggravation took over an hour to settle with phone conversations with Expedia & Expedia.ca. The hotel front desk clerk Robert was great in helping to resolve this issue. Next time I will book my rooms directly with the Hilton Garden Inn and not through Expedia. It was a frustrating and embarrassing experience that I do not want to go through again.
by A verified traveler
Posted May 15, 2017 on Hotels
Posted May 1, 2017 on Hotels
Great placePosted Apr 10, 2017 on Hotels
by Kevin Stanfield from Fairfield, Oh.
Highly RecommendPosted Apr 9, 2017 on Hotels
We only stayed 1 night, and it was a late check in after softball. It was quick, and the woman working the front desk was extremely nice. The hotel was clean and easy to get around.
for Everyoneby A verified traveler
Nice and close to everything we needed.Posted Apr 4, 2017
We only stayed one night and it was good. Little disappointed pool was closed, but not sure why.
by A verified traveler
Posted Mar 25, 2017 on Hotels
Posted Mar 13, 2017 on Hotels
Overall we had a good stay away from home. Only issue I had is that we requested conjoined rooms and we couldn't have it when we got there which was rough being a single mom and haveing six kids w me. The second night my son flushed the toilets w too much paper and we couldn't get it plunged and maitenxe wouldn't answer the phone so they ended up giving us conjoined rooms and we only had to move my room so why we couldn't have gotten those rooms like we originally requested. Who knows. But the lady, Danielle, was really helpful and even have us breakfast vouchers and said she would leave a note about getting them for the kids as well. They last the next morning was obviously not informed and made me feel as if I were just trying to get free breakfast for my family. I happily paid for breakfast for the seven of us the day before, that was not the issue. She did give us two more vouchers for a total of four but I think one free breakfast would have not broke the hotel since I was running across the halls all weekend to make sure kids were all right.