Ratings based on 511 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cleveland, OH

Absolutely terrible

Posted Aug 17, 2017
This hotel is terrible!!! I booked trough Expedia and it said the check in age is 18. Expedia is constantly wrong about check in ages so I called this hotel THREE times to speak with someone to confirm that was true. I was told yes three times. So my boyfriend and I drove 2.5 hours and when we get there we're turned away bc the check in age is 21. Three staff members misinformed me but the manager did nothing o make it right. Absolutely nothing. Terrible management, very unprofessional. NEVER STAY HERE!!!! I called guest services and they were less than helpful as well. The idiots at the Hilton even went as far as to charge my credit card 100$ for a late cancellation fee! As if I canceled the room willingly. Just terrible.
5 out of 5
by patrick

This traveler left a rating score only Posted Jun 24, 2017 on Hotels
5 out of 5
by Brittney

This traveler left a rating score only Posted Jun 18, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

The hotel is in a very nice area.

Posted Jun 5, 2017
It was a nightmare checking in due to an error by Expedia. None of my credit cards were accepted to keep on file for incidentals because Expedia sent the Hilton Garden Inn one of there card numbers. I was booked for 3 nights, paid through Expedia.ca in Canadian funds. The hotel was unable to issue room key cards because of Expedia's error. I was forced to pay the hotel in U.S funds in order to stay. Expedia.ca issued a refund in the amount of my CDN price but said it might take up to 15 days to go through. All this aggravation took over an hour to settle with phone conversations with Expedia & Expedia.ca. The hotel front desk clerk Robert was great in helping to resolve this issue. Next time I will book my rooms directly with the Hilton Garden Inn and not through Expedia. It was a frustrating and embarrassing experience that I do not want to go through again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 15, 2017 on Hotels
4 out of 5
by Laura

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by chris

Great place

Posted Apr 10, 2017 on Hotels
Enjoyable stay!!
5 out of 5
by Kevin Stanfield from Fairfield, Oh.

Highly Recommend

Posted Apr 9, 2017 on Hotels
We only stayed 1 night, and it was a late check in after softball. It was quick, and the woman working the front desk was extremely nice. The hotel was clean and easy to get around.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to everything we needed.

Posted Apr 4, 2017
We only stayed one night and it was good. Little disappointed pool was closed, but not sure why.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 25, 2017 on Hotels