Ratings based on 118 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Ohio
ExceptionalPosted Aug 13, 2017
My husband and I stayed with another couple in the king suite. We each had our own bedrooms within the room and our own bathrooms ! Including a kitchenette ! The room and hotel overall was very clean and the staff was wonderful ! Extremely friendly and helpful ! The included breakfast was also exceptional ! Highly recommend this hotel!
by A verified traveler
Don't expect to get your room cleaned!Posted Jun 26, 2017
Pros: I liked the breakfast!
Cons: Housekeeping was non existent on my stay. Also the room needed help. One of the tiles was completely off the wall, and kitchen area was bad.
Location: Location was great. Lot's of things to do and close to shopping.
I was in town for a wedding and after doing some research it showed that this particular hotel had good ratings. I arrived on Friday. Once I got into my room there was toilet paper in the toilet, okay not a huge deal but kind of gross. We paid for the "upgraded" suite which basically meant some snacks, drinks and a Keurig coffee maker in the room with no coffee. I went to the front desk that night to get some coffee for the morning and they didn't have any. The next day we went out shopping before the wedding. We left at 10:00 am and asked the cleaning lady (at the room directly next to ours) to please leave extra towels. We arrived back at 2:00 pm to a messy room and no extra towels. I went to the front desk and they told me they were still cleaning. There was a cleaning lady this time directly across from our room and she asked if I wanted our room cleaned. I told her we were now getting ready for a wedding but would be leaving at 5:00pm to please clean it after that and also leave extra towels. I come back at 10:00 pm at night after the wedding to a messy room, no extra towels and all the used towels still on the bathroom floor. The management did absolutely nothing to make it right other than offer to take out our trash. We were leaving the next morning (Sunday) so by then it didn't matter if they cleaned our room or not. Also I'm handicap and needed the extra towels because I need to sit down to shower. And no points to my hh honors account.
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your review of the Homewood Suites Columbus Hilliard. I'm very sorry to hear you didn't completely enjoy your stay at our hotel. Unfortunately, our housekeeping staff leaves prior to 5 PM. I apologize that it wasn't properly communicated to management that your room still needed servicing. Your comments will be shared with my team to keep a similar situation from happening in the future. I hope that we will have a chance to make up for this during your next trip to the area. Sincerely, Tom M. General Manager
WORTH THE MONEYPosted Jun 19, 2017 on Hotels
The staff and service as well as the room could not have Been more lovely! It was an amazingly first anniversary with much husband!
GreatPosted May 15, 2017 on Hotels
Had a great time . This is the 5th hotel we have stayed at in Columbus and they were the best. For 1 not many hotels have a 2 king suite. Also the staff was amazing!!
Posted Feb 24, 2017 on Hotels
by A verified traveler
Posted Feb 21, 2017 on Hotels
for Everyoneby A verified traveler from Columbus, OH
Nice spacious hotelPosted Feb 14, 2017 on Orbitz
Pros: Ample parking space, easy check in, large suite with kitchen amenities
Location: located in a safe area
Nice spacious suites, great for family with small kids, fully equipped kitchen.
by Welliford from Hilliard, Ohio
Great place to stayPosted Feb 4, 2017 on Hotels
The stay was great and I like the 12pm check out time. My room had leaky faucet and the smoke detector was hanging out of the ceiling. Not a big deal, but those are things that should be checked regularly. I did tell the maid about it.
for Everyoneby A verified traveler from B
Good good hotel close to freewaysPosted Jan 7, 2017
Very comfortable room with lots of amenities. Staff was very accommodating and friendly. Definitely will stay here on next business trip.
by A verified traveler
Clean Hotel . But would have got a different roomPosted Jan 2, 2017 on Hotels
Was not happy with being next to the Machinary room . Also could here the People above walk around in the bed room. The washer next to us is hat woke us up.