Convenient but dingy
Posted Nov 22, 2016 on Hotels
We were in town for our daughter's fastpitch softball tournament.
Our room was small, and although you could tell that there were some updates done, like the granite top in the bathroom and [fresh?] paint, the hotel was very dingy and not cleaned very well. We had a non-smoking room, but it smelled like cigarette smoke and there was a cigarette butt on the floor behind one of the nightstands.
Also, they REALLY need to invest in new towels. The towels were old, small, rough, and stained (as were the sheets). When we asked for two extra towels, the gave us pool towels because they didn't have any extra bath towels.
In spite of the hotel being full to capacity, the breakfast room wasn't full, so there was no line for the waffle maker! That was nice!
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave a detailed review about your recent stay. Please be assured that our management team is taking the necessary steps to fix the issues that you addressed in order to provide the best experience possible for each of our guests. We truly appreciate your patience, and hope to have the chance to earn your business again in the future.