We were pleased with everything with the exception of the service in the lounge area where we sat for over twenty minutes without any service. We then moved into the adjacent area where we waited another twenty minutes and still no service. Waiters went right by us without even looking our way. We ended up going without a drink or food.
Comment from Hotel Management
Sep 22, 2016 by guest relations, Hotel Management
Thank you for choosing the Clayton Hotel Dublin Airport for your stay and for taking the time to let us know of your experience. We are very sorry to learn that there were issues during your stay. It is feedback like this that we learn from and use to improve, but from your comments it is evident that the high standards that we aspire to were not met on this occasion, Once again I can only profusely apologise for the inconvenience you were caused and your feedback will be addressed to the duty manager. We hope it will not deter you from returning to the hotel where perhaps this could afford us the opportunity to win back your trust and goodwill.