Excellent hotel, sometimes try to hard to please
Posted Aug 30, 2016
This hotel is excellent and it really is up there with the best hotel over stayed at. One thing let it down and unfortunately it was quite a big deal. We arrived at 9am and told we could check in in "1 or 2 hours time" . So we thought there is no point going into the centre, so we stayed around blanchardstown. 3 hours later we go back and get told the room isn't ready and it'll be another 15 minutes. So we sat down for 45 minutes and then went and asked again. "15 minutes sir".. but that was 45 minutes ago. I then asked if I could have late check out which I've had previously to 7pm. The lady said I could only have it to 2pm and it' s impossible that I've had it till 7 before. She was calling me a liar. Overall the hotel standards are Good but staff rush and lie to try to improve your stay. There was one blonde staff member who was excellent and was very friendly. I wish I could remember her name, everyone didn't seem to care.