Ratings based on 466 Verified Reviews

2.9 out of 5
48% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 14, 2018
Comment from Hotel Management
May 15, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Cheyenne, WY

Posted May 9, 2018
No attention to detail on the maintenance here. The shower stall was a “pit” with loose drywall chips sitting on top the the shower where it meets the wall. The faucet required about twenty pounds of pull to free it from the closed position. Spend the twenty dollars and replace the valve parts you cheapskates. I had also initially decided to extend my stay by a night and they tried to charge me 40 dollars more. No ice machines in the building just the ice trays in the freezer. This place is down and dirty GETTO and the last time i waste my hard earned cash at one of their properties.
Comment from Hotel Management
May 11, 2018 by Hotel Management , Hotel Management
Charles, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from la

Safe hotel to stay lots of parking,

Posted May 4, 2018
It’s was ok. the room was roomy for us, it’s good.on the go free breakfast.
Comment from Hotel Management
May 4, 2018 by Hotel Management , Hotel Management
Thanks for choosing to stay with us. We are happy you liked your comfortable room and that you especially appreciated our ample parking space. We hope to have the opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
2 out of 5
by A verified traveler

I smelled of cigarettes and musty

Posted Apr 26, 2018
Staff weee accommodating but the hotel itself needs improvement. I paid too much
Comment from Hotel Management
Apr 26, 2018 by Hotel Management, Hotel Management
We apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to do a deep cleaning of our rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Also, your concerns for the cleaning is shared with our housekeeping team to review and action. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin CA

Comfortable and convenient

Posted Apr 26, 2018
Very comfortably and convenient. Staff very helpful and friendly. The internet is very slow speed unless you willing to pay to increase the speed . Overall will come back again in the future.
Comment from Hotel Management
Apr 26, 2018 by Hotel Management, Hotel Management
Thanks for the review of Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that our courteous service made for an enjoyable experience. However, we apologize for the inconvenience you had with regard to the internet connection. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping, theatre (imax) and restaurants

Posted Apr 14, 2018
My only problem is that their were no cups to get ice and water to drink out of. Their was a kitchen but no dishes. Otherwise, the room was clean and comfortable.
Comment from Hotel Management
Apr 15, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your well-appointed room. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
It was cool the room was clean but there was an odor that eventally went away due to opening window. The stay was nice burwas awaken by somone banging ion theur doir for their girl or wife to let them in. Overall it awas a deceit visittheremmm
Comment from Hotel Management
Mar 27, 2018 by Hotel Management, Hotel Management
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we are sorry we missed meeting your expectations and regret the inconvenience caused. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler from dublin ca

Posted Mar 16, 2018
Horrible staff..................................................
Comment from Hotel Management
Mar 18, 2018 by Hotel Management, Hotel Management
Bijan, thanks for being our guest. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2018
Happy with the price and the location. The staff was friendly
Comment from Hotel Management
Mar 6, 2018 by Hotel Management , Hotel Management
Michelle, thank you for choosing Extended Stay America and taking time to share your experience. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thanks for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Short stay

Posted Mar 5, 2018
Was ok clean comfy laundry facility great breakfast was basic as, staff should learn to keep personal calls private didn’t need to know they had cheated on partner
Comment from Hotel Management
Mar 6, 2018 by Hotel Management , Hotel Management
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. Having said that, we are sorry for the service issue you experienced while here and regret the inconvenience it caused. We are committed to making sure that we don't repeat what you experienced. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management