A slightly marred stay
Posted Jan 21, 2017 on Ebookers
Lovely Hotel, and staff really couldn't have done enough for us during our stay. However, on checking in our card details were taken. On checking out, we split the bill which took time as the receptionist had a larger amount than quoted as the final amount. Eventually, this was managed. When we arrived home, the card used to secure our stay had the full amount plus more taken off of it. This was also charged on both of our cards, so we were double charged.
On speaking to customer services, this appeared to have been amended however, they then charged another full amount from the same card! This is now resolved, but our stay was very much blighted by this and I would never stay there again.