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Reviews of RiverHouse Hotel

2 out of 5
RiverHouse Hotel
23-24 Eustace Street, Temple Bar, Dublin, Dublin

Reviews

5.4
Rating 10 - Excellent. 48 out of 626 reviews" "
Rating 8 - Good. 133 out of 626 reviews" "
Rating 6 - Okay. 172 out of 626 reviews" "
Rating 4 - Poor. 133 out of 626 reviews" "
Rating 2 - Terrible. 140 out of 626 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Nick

Traveled with group
Disliked: Property conditions & facilities, room comfort
Hotel needs total overall to bring up to required modern standards - floors squeak when walked on, sink had no plug, flooring in bathroom coming up, TV was ancient and did not work anyway. First room given - the radiator did not work so room was like an ice box so has to be asked to move which the hotel did to a room where the radiator worked. Everything needs ripping out and new modern furniture put in plus re decorated all over.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only positive is its closeness to lots of bars in the Temple Bar area. Our room was very very old, warn out a falling apart. The bed had more lumps and bumps than the grand canyon although the bedding was clean. It absolutely stank of smoke which got into all our clothes & into our skin and hair. The paint was chipping off the walls and was chipped off all the MDF units.The floor in the bathroom was so worn the only pattern left was a grey mouldy mottled looking patch. Don't waste your money staying here. Spend £20 more for a better hotel. Youth hostel would have had a more comfier bed and usable bathroom. Nothing like the picture. The floor, bedding, sink and toilet were clean. Imagine the TV series Rising Damp and you'll be spot on! Horrid! Oh yes and the disco goes on until 2.30 a.m. Walls are thinner than tracing paper and the floor boards....well I'll leave that to your imagination. Never again - ever!
Stayed 1 night in Feb 2020

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazbobs
Amazing little space, looks to be in perpetual redecoration, but for where it is and what you get, its stinning!
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
The first room I got in the 3rd floor was smelling to cigarette badly, so then I got one in the 2nd floor looking better but with an old TV and at night time is impossible to sleep because there is a pub downstairs with live music. I should have stayed in the 3rd floor.
Stayed 2 nights in Jan 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ath Cliath. Dubs
Fine, if you want a bed in the city. Good bar ,no problem.
Stayed 1 night in Dec 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service
Staff is friendly. But the rooms above the bar doesn’t has wifi. That’s very tough for traveler. There’s bar downstairs but actually it’s much quiet than I expected. Overall based on the price the location is good and room is cozy, quiet, clean, just the internet will be huge issue for travelers.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud
The noise was pretty loud. Staff were lovely and place was clean and comfortable.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely perfect for location. Everything is so close. The mezz was fun underneath too! Would come back :)
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst experience
Booked a double room but had twin beds with were completely different. Room smelled of stale drink and smoke. The whole building looked uncared for. This was well below basic. Photos were probably taken 10 years ago. Certainly didn’t look like anything which I thought I’d booked.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

4/10 Poor

Magali

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

TRACEY-JANE

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were lovely and helpful. But hotel was very poor in apprearance and facilities. Bed was very old and mattress springs could be seen and felt. Yawning moved the whole actual bed! Room was clean but didnt look it sue to very poor repair and state. TV didnt work and no wifi connection on top floor. Disappointing as staff were all.lovely. Hotel was full so jo point it asking to be moved. Only there for 2 nights.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a very disappointing property. The lift doesn’t walk so it was up some 39 steps to the horrid room. 39 steps doesn’t sound much unless like me you have a mobility problem and it was gruelling. The room was disgusting, beds with springs poking up, an advertised breakfast that doesn’t exist, ear plugs provided as the windows are to remain up and it’s next door to a night club. The clincher for me was my 10 year old grandson looking out the window to the street below and saying ‘Gran, what does fetish mean? Because the shop opposite sells masks and fetish.’
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
This was a horrific hotel. The staff was very nice but the rooms and conditions leave so much to be desired. They shoebox I stayed in was on the fourth floor, and although they advertise as having an elevator it has been broken for 3 years. The beds have probably been there since the 70's and the bathrooms have black mold in the shower which is the size of a phone booth. I do understand that they have new management taking over so maybe things will be upgraded in the future.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This "hotel" is located next to a nightclub that booms until 2 am - we could actually hear the song verses. Hotel staff was no help in moving our room or helping with room heat (none). Very dirty rooms, warped flooring in bathroom, dirt carpet, no security on room door. Room in photo is nothing like the room we had (room 105). TV was a 13" portable tube model at least 40 years old with two channels that did not tune in regularly, no remote. Would have been funny except for the amount of money we paid for this rathole.
Stayed 3 nights in Sep 2019

8/10 Good

PaulWass, Mansfield uk 🇬🇧

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff super helpful nothing was to much trouble our room was cleaned and had fresh towels every day 21/09/2019 till 23/09/2019 .. would stay here again next year if its available? (Greyhound derby) Building needs a little TLC imo ... cheers Paul
Stayed 3 nights in Sep 2019

4/10 Poor

Craig

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a good experience! Elevator was out of order, and looked like had been for some time. No air conditioning, typical for Europe, but no fans offered. WiFi was not working in rooms, just lobby. Rooms were out dated and old smelly carpets throughout. Only thing that was nice, was the staff!
Stayed 3 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Was not clean al of the bathroom was old falling apart. Room was not clean the following day after reminding the clerk. The lift was out of order
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2019

6/10 Okay

Lesley

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Dave on Aug 27, 2019
Thank you Dave

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Didn't like anything about the property Windows cracked and filthy - couldn't open or close them Lamps mismatched - broken fire alarm - tv wires hanging down - chipped dressing table - awful
Stayed 1 night in Aug 2019
Response from Dave on Sep 3, 2019
Hi, afternoon I hope this email finds you well. Thank you for taking time out and writing a review of your recent stay with us.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Good location and pleasant staff but the room was in desperate need of total renovation and not very clean. Towels and bedding were clean and in good condition.
Stayed 4 nights in Aug 2019
Response from Dave on Sep 3, 2019
Hi there afternoon I hope this email finds you well. Thank you for taking time out and writing a review of your recent stay with us.

8/10 Good

Shanice

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Amazing location and very friendly staff
Me and my friend stayed in Dublin for a city break weekend. The hotel is in an amazing location and very close to temple bar. The staff at the hotel made the holiday they were so helpful and so welcoming, helped us around and told us some great places to see in Dublin. There is a bar/pub right next door with live music which is so handy, and you couldn't hear any music in our room (3rd floor). However, the lift wasn't working when we stayed and it was hard work with the cases. The rooms themselves had everything we needed and was clean. The room themselves could do with redecoration and is a little small. However, this didn't impact our stay and my friend and I was perfectly happy and really enjoyed our stay.
Stayed 2 nights in Jul 2019
Response from Dave on Jul 15, 2019
Hi Shanice. Thank you for taking the time out and writing such a nice, thoughtful and all around good hearted review of your recent stay with us. That was very kind of you thank you. A random act of kindness. Shanice, please ask for me the next time you come for a quick city break and I'll make sure you're given a complimentary upgrade with full VIP status. Thanks again and see you soon Dave

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Dave on Jul 15, 2019
Hi Scott thank you for the 8 out of 10 score Dave

6/10 Okay

dylan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Dave on Jul 15, 2019
Thank you Dave

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Dave on Jul 15, 2019
Andrew hi and hello I hope this finds you well. Thank you for the 10 out of 10 score. Dave

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Dave on Jul 15, 2019
William Thank you Dave

2/10 Terrible

Doreen

Disliked: Property conditions & facilities, room comfort
The room was hot and no fan could be provided. The hot water didn’t work for an entire day. No, hair dryer in the room and one couldn’t be provided. The staff was friendly.
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Based on reviews I read, I was expecting this hotel to be marginal, but it was worse than expected. The location was great and the staff friendly and helpful, but the room was horrible. The mattress was so old we could feel every spring, the TV was tiny and didn't work at all. The remote had no batteries in it and even without it there was just static. The bedside lamps didn't work, one had no light bulb and the other just didn't work. They were hanging sideways from the wall by only one remaining nail. The furniture was chipped and scratched. The window wouldn't stay open, we finally propped it with 2 hangers, mold all over the bathroom ceiling and a incredible fire trap. Narrow, long hall with no windows to reach narrow stair case. I don't know how many rooms looked like the pictures in the ad, but ours didn't. I was expecting old and small, but not this run down.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No elevator, everything had a part missing, broke or demaged. The location was good though.
Stayed 1 night in Jun 2019

6/10 Okay

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel very dated. Bed was rock hard. Bathroom dirty - empty shampoo bottles jammed in between sink and shower screen. Bedroom window filthy and hard to open due to age.
Stayed 1 night in Jun 2019

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what the pictures show you
This hotel is one of the worst I’ve stayed in the only good thing was the really nice lady on reception. The pictures online are not what you stay in so be very very careful
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Where do I start, bathroom all mould over the ceiling and shower curtain, drilling in hotel at 8.30 in the morning, no telephone in room but advised to call down with issues. No kettle in room even though advertised would be. Advertised iron available if required not available. Tv doesn’t work in the room can’t find signal and no channels. Damp smell in bathroom very bad. Cigarette burn over curtains in room even though non smoking room. Very thing mattress best lying on the floor. Paint chips all over walls with holes in the wall. dangerous wires hanging down from tv. Alarm going off at 2.30am in the morning.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Elaine, Essex

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quirky, Great location next to temple bar, but if your looking at somewhere to sleep this is not a quiet area. Bars and clubs open till 1 in the morning a lot of shouting at kicking out time from the bars and clubs, but for a overnight stay and somewhere to rest your tired feet this did the job.
Stayed 1 night in Jun 2019
Response from Dave on Jun 5, 2019
Elaine, hi and hello I hope this email finds you well and that your summer is off to a fantastic start. Thank you for the thoughtful, short, sweet and all around nice review of your recent stay with us. It's nice to be nice to the nice as they say. Thank you again and have a great day Dave

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst dive we have EVER stayed at! The River House Hotel was worse than a hostel--but at almost $300 a night--it was unacceptable! The elevator was broken & looked like it had been for some time, the toilets wouldn't flush, the mattresses were thin & on top of wooden slats & the carpets looked like they hadn't been vacuumed in ages. We understood that Temple Bar was going to be a noisy & rambunctious location & that was fine---but the lack of cleanliness & overall comfort was incredibly bad.
Stayed 1 night in Jun 2019
Response from Dave on Jun 4, 2019
Rebecca, Hi evening, I hope this email finds you well and that your summer is off to a fantastic start. Reall sorry about the issues you had during your recent stay with us. We have started a refurbishment of the hotel and we are slowly going room by room to ensure each and every guest has a magical stay with us. Being in the exact heart of Temple Bar with all its festivities and adventures is a task in its self at moments. Please contact me directly before your next visit and I will ensure that you receive a complimentary upgrade to one of our design apartments with full VIP treatment and we can hopefully start again at being friends. Talk soon Dave

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
The location was great the staff were great but the room needs a little updating
Stayed 3 nights in May 2019
Response from Dave on Jun 5, 2019
Hi, afternoon and thank you for taking time out and writing a short and sweet review of your recent stay with us. A random act of kindness as they say. Hope to welcome you back sooner rather than later. Dave

4/10 Poor

Alex, Miami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't usually leave reviews but I feel compelled to with this property. I booked hotels late and there were not much options left and it wasn't cheap at 210Euro a night. Check in was good and location is great in the middle of Temple Bar Area but that's about it. Parking is painful but this is true for all of Dublin. The MAJOR issue is this property is it is EXTREMELY DIRTY. There are stains everywhere and shower and bathroom were covered in Mildew. We were scared to use the shower it was that dirty. Everything was old and broken. The pictures online definitely fool you. If it were more than one night we booked for we would have moved to another place. If you want a great location and have no care for cleanliness then this place is for you. If you have any respect for your personal hygiene then stay away. I travel alot and this place is definitely the worst hotel I have ever stayed at.
Stayed 1 night in May 2019
Response from Dave on Jun 5, 2019
Alex, Hi and hello I hope this email finds you well and apologies for the lateness in my response to you. It's been so busy the last while and with a location such as ours, I'm sure you can understand. Apologies as well for the issues you had with cleanliness while staying with us.I have started an investigation into these matters and will address the same with each department. We have started a refurbishment of the hotel, and are going room by room to help create the perfect experience for each and every guest that stays with us in the heart of Dublin's very own Temple Bar. Please email me direct the next time you're in town and I will upgrade you to one of our design apartments with full Vip treatment and we can try and start again at being friends. Take care and have an excellent summer. Dave

2/10 Terrible

Paul

Disliked: Property conditions & facilities, room comfort
Noise, noise, noise
Bedroom was directly over the stage of the Mezz late music venue. The loud music didn't stop until after 3am, at which point the entire population of the venue seemed to congregate outside the window, shouting loudly until 4:30am. At that point most of them drifted away towards what sounded like an impromptu performance by a second-rate Coolio cover act playing drum and bass on dustbins further down the street. All this on a Wednesday night. I wasn't in great shape for my 9am business meeting. The room was small, slightly shabby but basically clean. Receptionist was pleasant. A night's sleep would have been usefl, though.
Stayed 1 night in May 2019
Response from Riverhouse on May 21, 2019
thank you for your feedback

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities
Uncaring staff, alarms in night, great location
Fantastic location. And I realized from the past reviews that the property wasn't in great condition. But the shower after I complained that drain was fully plugged up, it wasn't fixed the next day and no record of my complaint. Then, the smoke alarm inside my room woke me up 3 times between 3:00am and 4:30am. The front desk said it was people smoking outside my closed windows. Pretty sad overall .. .
Stayed 2 nights in May 2019
Response from Dave on Jun 5, 2019
Jeff, Hi and hello I hope this email finds you well and all. Apologies for only getting back to you now regarding your stay with us. The summer has kicked in in full effect in Dublin's temple bar so were extremely busy as you can imagine. Thank you for the fantastic location comment in your review. It is amazing, isn't it? The exact heart of temple bar with everything anyone would want to try, buy, see, do or experience right on our doorstep. We've begun our refurbishment of the hotel so apologies the room wasn't up to scratch for you. Apologies as well for the fire alarm going off during your stay. It's a very sensitive alarm and as a completely non-smoking hotel this happens for everyone's safety, and safety first is my motto. At least everyone was ok and safe. I am surprised though to read your comments toward the staff being unfriendly? At the hotel and bar, we take pride in our staff fine-tuning them with constant weekly training. I'll pass on your comments at our next meeting and personally look into this. Again Jeff, thank you again for taking time out and writing a review. Have a great summer Dave

2/10 Terrible

Jay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Riverhouse on May 21, 2019
thank you your feedback

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Run down area. Loud music below hotel. Old building
Stayed 1 night in May 2018
Response from Riverhouse on May 21, 2019
thank you for your feedback

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Riverhouse hotel on Apr 24, 2019
Thank you for your feed bck