Standard Apartment, 3 Bedrooms | Private kitchen | Fridge, microwave, stovetop, dishwasher

Reviews of Staycity Aparthotels, Dublin, Saint Augustine Street

4 out of 5
Staycity Aparthotels, Dublin, Saint Augustine Street
42-76 St Augustine Street, Dublin, Dublin

Reviews

8.4

Very Good

Rating 10 - Excellent. 752 out of 1819 reviews" "
Rating 8 - Good. 764 out of 1819 reviews" "
Rating 6 - Okay. 208 out of 1819 reviews" "
Rating 4 - Poor. 61 out of 1819 reviews" "
Rating 2 - Terrible. 34 out of 1819 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ciara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I can not say enough how fantastic this accommodation / location / staff were. Lisa was amazing with helping me sort issues with booking through Expedia (i will definitely book direct with them next time, but thank you Lisa, only for you i would have been lost. Simon the manager, what can i say, the customer service, helpfulness, kindness was second to none. Really really appreciate how you looked after us. Thank you so much. Fantastic service all round, highly recommend and will be returning. Keep up the great work.
Stayed 2 nights in Sep 2022

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Julie

Traveled with family
Needing refurbishment
Property is in need of refurbishment. Carpets bit sticky. Freezer is diabolical. Windows were filthy,Kitchen cabinets wonky delaminating etc there was not enough water for us all to shower therewere only 3 adults, on the plus size the reception staff were brilliant
Stayed 1 night in Sep 2022

10/10 Excellent

Tracey M.

Liked: Cleanliness
Dublin stay
This place was exactly as described. Great location, plenty of room and very easy for a family to use as a home base while exploring Dublin. Had a great time!
Stayed 2 nights in Apr 2022

10/10 Excellent

Sinead

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff very friendly and helpful.
Stayed 1 night in Apr 2022
Response from Svetlana on Jun 19, 2022
Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we'll see you again in Dublin or one of our other Staycity properties in future! Kind regards

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed at this location and I enjoy it. I travel with my elderly father and want to be close to him, so having an apartment style accomodation is perfect. Check-in and out are always easy. The apartment was clean and having access to the onsight parking garage is always a plus!
Stayed 1 night in Apr 2022
Response from Svetlana on Jun 19, 2022
Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we'll see you again in Dublin or one of our other Staycity properties in future! Kind regards

2/10 Terrible

Simon, Arlington

Traveled with family and small children, Traveled with family
We got bumped and moved to another property - they initially told me that there was a maintenance issue but when we got to the other property it was because they overbooked. It wouldn't be so bad but I had booked and apartment and the other property only had a single bed room. Also no on-site parking. Very disappointing. I've stayed here before and it's a good place to stay as it's walkable to the Temple area and around downtown Dublin.
Stayed 2 nights in Apr 2022
Response from Lisa on Apr 20, 2022
Hi Simon, Thank you for your feedback. We sincerely apologise for the issues you encountered during your stay. Feedback like yours is crucial so we can continue working to bring our properties to the high standards we strive for. I am unsure what happened with the transfer of properties but I will assure that it will be thoroughly investigated and the staff involved will be spoken to We hope that the issues you have faced does not deter you from using any of our other Staycity properties in future. If you would like to discuss things further with us, please don’t hesitate to reach out to us via phone or email which you will find on our website.

6/10 Okay

Meagan

Liked: Amenities
Stayed 3 nights in Mar 2022

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, room comfort
Girls weekend away ,perfect place easy to find ,walking distance from everything, spotless, will definitely use again .
Stayed 3 nights in Mar 2022
Response from Lisa on Apr 12, 2022
Hi Karen, Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we’ll see you again in Dublin or one of our other Staycity properties in future! Kind regards, Lisa

10/10 Excellent

Keelyn

Traveled with group
Liked: Cleanliness
Loved that I was able to cook and great location
Stayed 2 nights in Mar 2022
Response from Lisa on Apr 12, 2022
Hi Keelyn, Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we’ll see you again in Dublin or one of our other Staycity properties in future! Kind regards, Lisa

10/10 Excellent

Aisling

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Lisa on Apr 12, 2022
Hi Aisling, Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we’ll see you again in Dublin or one of our other Staycity properties in future! Kind regards, Lisa

10/10 Excellent

Pj

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Lisa on Apr 12, 2022
Hi PJ, Thank you so much for your feedback. We are delighted that you enjoyed your stay with us. Hopefully we’ll see you again in Dublin or one of our other Staycity properties in future! Kind regards, Lisa

10/10 Excellent

ALIKI

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from Erica on Mar 9, 2022
Hello Aliki, We are so happy you enjoyed your stay with us! We look forward to welcoming you back again soon. Kind Regards, Staycity Reception team

10/10 Excellent

Gwenan W.

Liked: Cleanliness
Excellent - Rugby 6 nations weekend
Would use again.
Stayed 2 nights in Feb 2022

10/10 Excellent

Noeleen c

Traveled with family
Liked: Cleanliness, property conditions & facilities
I liked the location. I didn’t like the lack of amenities and parking was expensive.
Stayed 3 nights in Dec 2021
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, room comfort
Great stay
We were very comfortable with plenty of space. We liked controlling our own heat and on site parking in central Dublin.
Stayed 3 nights in Dec 2021
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Svetlana on Dec 12, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Staycity Aparthotels Dublin Saint Augustine Street on Sep 26, 2021
Dear Guest, Thank you for your review We are delighted you enjoyed your stay with us

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Svetlana on Aug 26, 2021
Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Regards, Staycity Aparthotels Dublin Saint Augustine Street.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Staycity Aparthotels Dublin Saint Augustine Street on Aug 19, 2021
Dear Guest, Thank you for your review we really appreciate it. We hope to see you in the future. Kind Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
St Augustine Apartments are as advertised - large, clean, and very convenient location for Dublin. Just around the corner from the Brazenhead and a short walk to Guinness factory/storehouse and Temple Bar area. We only stayed a night but the property would be a good base for a multi-night stay. Large kitchen & living room area and large bathroom with separate bedrooms made for an excellent stay for our family of six. On-site parking ($14 a night) within a gated area was another benefit. Desk is always staffed. We would choose it again.
Stayed 1 night in Aug 2021
Response from Staycity Aparthotels Dublin Saint Augustine Street on Aug 19, 2021
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Regards,

8/10 Good

Jess, Mississippi

Traveled with family
Great location. Not many amenities. Not super clean.
Stayed 3 nights in Mar 2020
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

10/10 Excellent

Mary ann O.

Liked: Cleanliness
Good Location
Very close to pubs and shopping. The apartment we had was #44 which was on the first floor and the only one there so it was very quiet so we had no problem sleeping. Our stay was cut short because of the Covid-19 virus. So we didn't get to see everything we wanted to. We would certainly recommend this location.
Stayed 9 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

6/10 Okay

Kristen

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Good location. Bedrooms ok but living area and kitchen need refurb.
Stayed 3 nights in Mar 2020
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

10/10 Excellent

PATRICK R.

Liked: Cleanliness
Great Place
Close to temple bar guiness and Jameson
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying at this property. We stayed in the penthouse. It’s perfect for a family of four. Our two kids each had their own room and one for the adults. Two bathrooms and full kitchen and dining room Its large enough for to be comfortable for a week. Its also in a perfect location to be able to walk to citi center, and several attractions such as Guinness storehouse and Jamison whiskey distillery. Would stay here again.
Stayed 5 nights in Mar 2020
Response from Svetlana on Jan 3, 2022
Dear Guest Thank you for your review and feedback we really appreciate it. We are delighted you enjoyed your stay with us. Hopefully we will welcome you back again soon. Best regards

10/10 Excellent

D'Arcy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Sv on Mar 3, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha G.

Liked: Cleanliness
Great apartment. Clean, spacious and everything there you would need.
Really positive experience, thanks 👍
Stayed 2 nights in Feb 2020

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Aparthotel in center of Dublin
Apartment was great! Very clean, has everything you need, brought our 2 year old and was perfect for kids. Front desk very helpful and friendly. Parking was easy to find and secure. Will definitely stay here again if coming back to Dublin!
Stayed 2 nights in Feb 2020
Response from Reception Team on Feb 24, 2020
Thank you for staying with us. We appreciate your comment!

8/10 Good

hylton

Traveled with family
Liked: Room comfort
Nice little break
Nice apartment about a 15min walk into the centre just a five minute walk from bus stop.
Stayed 2 nights in Feb 2020
Response from Svetlana on Feb 21, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great apartment in a very central location
Stayed 1 night in Feb 2020
Response from Svetlana on Feb 21, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
We had to request towels, bath, and hand. hot water kept going off and missed an appointment because could take shower. also had to request additional plates since only 2 were in the apartment.
Stayed 6 nights in Jan 2020
Response from Sv on Feb 21, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Matt S., Twin Cities

Liked: Cleanliness
Generally good
We were unable to get a reply via email from the property to find out how to access the apartment, so had to call, which was annoying. A simple email reply should be easy enough. The apartment was very nice and very clean, however after 2 showers all water in the bathroom ceased to flow and we had to change apartments which was VERY annoying. However, the manager did arrange a free ride to the airport to compensate us. The area in which we stayed was a great location and easy to walk to everything. Overall, we'd recommend this property.
Stayed 2 nights in Dec 2019

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, would recommend!
Lovely stay from start to finish. Apartment is modern, clean and offers every facility which you need. Location is perfect and allowed us to walk everywhere. Staff are friendly and welcoming. Would definitely return and recommend!
Stayed 3 nights in Dec 2019
Response from Svetlana on Jan 4, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Svetlana on Jan 4, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Svetlana on Jan 4, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great price and I wish I knew about these apartments before. Great apartment, spacious, kitchen and easily accessible. Also Parking in Dublin on site!! I would recommend to anyone.
Stayed 2 nights in Dec 2019
Response from Svetlana on Jan 4, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nathan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice break
The apartment was fine for what we needed, my only moan is the view which cant be helped.
Stayed 1 night in Dec 2019
Response from Sv on Dec 21, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sv on Dec 21, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing
The staff were amazing and the place was lovely. Safe car park with 24hours reception. Room 16 main bedroom, was amazing :D Defo recommend
Stayed 1 night in Dec 2019
Response from Erica on Dec 17, 2019
Hi Tara, Thank you so much for your amazing review. We are so happy you really enjoyed your stay and found everything to be to your liking. Hope to have you stay with us again soon! Kind Regards, Erica

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nothing significant about the property. Modern clean and good facilities so ideal for trip
Stayed 2 nights in Dec 2019
Response from Svetlana on Dec 15, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Apartment is in a good location, however that is all. The apartment has 3 tiny heaters around the rooms, although none of them actually heat the room. The room was freezing cold all through our stay. The first day when we had a shower, the shower would not drain so we had to collect all the water with the towels. After maintenance fixed the drain, they just left us with dripping wet towels and did not even provide us with dry towels. We had to dry them ourselves. You also have to pay extra for laundry detergent if you want to use the washing machine in the apartment.. When we checked out, we asked them to hold onto our bag for 1 hour while we got breakfast around the corner and they lady told us we had to pay for a locker!!! FOR 1 HOUR. The staff member did not listen at all, when I said to her it’s the first time I have ever had to pay a hotel I have paid for to hold my bag for an hour, her reply was just “no worries”. I don’t think she really understood what I said, however she probably shouldn’t be on reception. I would not return to this hotel.
Stayed 3 nights in Dec 2019
Response from Svetlana on Dec 15, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Chris, Hillburn, NY

Traveled with partner
Liked: Cleanliness, amenities
We love the amount of place we have to use versus a hotel room for around the same price. Friendly staff, clean apartments, the ability to have a kitchen is awesome. Have stayed here many times and will continue to in the future
Stayed 6 nights in Nov 2019
Response from Svetlana on Dec 15, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a central location and a great value for the money! Comfy beds and an upgraded room made our stay a delight!
Stayed 6 nights in Nov 2019
Response from Svetlana on Dec 15, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Great location. Lots of space for family. Washing machine.
Stayed 2 nights in Nov 2019
Response from Svetlana on Nov 27, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very spacious.
I really enjoyed my stay. The location was great and the apartment was spacious and comfortable. The staff were friendly and even arranged for me to book in an hour earlier than the usual booking in time.
Stayed 2 nights in Nov 2019
Response from Svetlana on Nov 27, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, convenient location right next to the Four Courts LUAS stop. Staff were very friendly and extremely helpful. Will absolutely be going back!!
Stayed 1 night in Nov 2019
Response from Svetlana on Nov 27, 2019
Thanks for staying with us. We appreciate your feedback!