Don't expect help finding the correct elevator
Posted Oct 10, 2016
We had been excited for this hotel because of the location and reviews. It was awful. Firstly, the hotel entrance and parking is hidden and we ended up in the SuperValu parking, paying to just have entered it. I was willing to think this was just our mistake, until later that evening walking from the hotel to dinner we were stopped by other drivers who were completely bewildered hoping that we might help.
We arrived with many bags, and the only person who offered to help was a member of a wedding party who was out for a smoke. We had to leave our bags at the curb while one person had to drive to the nightmare parking below (and we watched as driver after driver had trouble, and in some cases, couldn't even enter the parking.)
At check in, we were told the lifts to our rooms were behind us. Nope. Then we asked again and told it was through the cafe to the left. Also no. We found the third set, and the only set that went to our rooms on our own. We got to our lovely room - sarcasm - with it's great view of the concrete center with workers. The fans were turned off and the room could only be set to 21C or higher.
We weren't even asked how our stay was when we left. There's other hotels nearby that will give you the access to the water and dining. Stay at one of those.