Not the best 5 stars option in Dublin
Posted Oct 3, 2016
We were given an extra small room with view on the garbage bins.....even though we booked a so called deluxe room. After expressing our disappointment, (the clerk said that rooms always look larger on the website ) we were given a slightly larger room with a better view. However we had all sorts of power issues with TV not working and power outlets not working. We had to call twice to get the engineer to come and fix the breaker, the second time we had to wait 30 minutes.....on the second day, we left the room at 9am to visit the city and when we came back at 4pm the room had not been cleaned yet. When I called, I was told that the housekeeping "works in circuit and unless I put the card requesting service, it could take a long time before they get to all rooms" (!).....not exactly the standard of a 5 star hotel in my opinion. I booked the Shelbourne anticipating a great last two nights of our Irish vacation but unfortunately it turned out to be a disappointing experience.