A 5 star price, less than 5 star experience
Posted Mar 24, 2017
I booked two room during my stay. One for me and one for my daughters. Just a lot of things malfunctioned in my room -- the TV, the AC, the minibar. In retrospect I should have asked to be moved, perhaps. But what a hassle either way. Thankfully my daughters' room functioned better.
Generally the hotel feels just too busy and lacks a relaxed elegance despite its exceptional decor. I was meeting many old friends during my stay and literally had no public seating to wait for them most of the time. The staff seemed overwhelmed by -- I don't know -- tour bus travelers? So I didn't find the service that attentive generally.
High tea was quite pricey and I thought somewhat disappointing in terms of the food -- warm, melt-in-your-mouth scones, next time please -- however, the service was acceptable and my school-aged daughters enjoyed their experience. Room service was prompt enough and the food adequate.
The limited pool hours for children (who have to be accompanied by an adult anyway) was annoying to work around. I know most folks probably don't associate staying in Dublin with indoor swimming, but kids like pools. Also be travelers be warned: using the phone, even for a local call, could lead to severe sticker shock.
On the upside, the location is very convenient and our rooms where quiet -- although we sacrificed having a view.