Reception

Reviews of Hamlet Bed & Breakfast

3.5 out of 5
Hamlet Bed & Breakfast
Palmoticeva 3, Dubrovnik

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 335 reviews" "
Rating 8 - Good. 127 out of 335 reviews" "
Rating 6 - Okay. 64 out of 335 reviews" "
Rating 4 - Poor. 32 out of 335 reviews" "
Rating 2 - Terrible. 44 out of 335 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID AVOID AVOID Please listen to me when I say this this not the place for you. Let me preface this by saying, I have worked in hotels and completely understand that things break and it’s out of our control. It’s the complete lack of communication from the management that I take issue with. When the lock on my door was broken it took over 3 hours of trying to get someone to come out and fix it. Management decided to deal with the situation by just ceasing to respond to my messages via WhatsApp instead of checking in or keeping me in the loop at all. Also the bathroom was disgusting water leaks out of the shower everywhere and the shower does not drain well. Also it’s LOUD you can hear the bar downstairs as if you are standing in it.
Stayed 1 night in Sep 2023

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Look elsewhere
There is NO free parking at this hotel, despite the listing (took us 4 hours to organise parking, very stressful). Bathroom tap gives only a trickle of water, bathroom door handle fell off, hairdryer didn’t work, makeshift repair to the ceiling and damp mould in curtains. Fabric of the room was just run down. Service was good and location for sightseeing excellent. Breakfast was very basic, but coffee was good.
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for!
This is a pretty sketchy spot run by sketchy people, so be careful! Definitely felt like an old hotel and not super safe. However, the location is great as it’s right in the middle of Old Town and convenient to most areas you would want to visit.
Stayed 2 nights in Aug 2023

8/10 Good

Szabolcs

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamlet B and B. Great
Stayed 1 night in Aug 2023

4/10 Poor

Juan

Traveled with group
Disliked: Amenities, property conditions & facilities
The facility wasn't in good conditions. We woke up at 8:30 am and when we went for breakfast there was a guy sleeping in the couch. The only thing that is good about his property is the location.
Stayed 1 night in Aug 2023

2/10 Terrible

Rune

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad experience - door would not lock in my room!!!
Bad management - they do not care about you! Stay away from this place! I checked into the hotel in the early afternoon around 3PM. I went to the room and started the Air-conditioning unit. The place is a little run down, but I expected this and all looked good so far. An hour or so later I needed to leave the hotel and found out that my door would not lock from either the outside or the inside. I informed the guy who checked me in and I texted and e-mailed the emergency contact posted in the lobby because the guy who checked me in only operated the restaurant/bar in the place. I never got any responses from the management by e-mail or text. Finally, the guy who ran the bar during the night around 10 PM told me that that management offered me a 10% discount and would give me a new room the next day. It was unacceptable to me to sleep in a room that you cannot lock so I found another hotel nearby that was much nicer for about the same price.
Door frame is damaged.
Door and lock is almost falling apart.
Door wouldn't lock from inside - handle would just spin and there was no dead bolt/
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for dursing though not the best in Dubrovnik Definition of durst: to lay horizontally in a state of mess while surfing the web, watching TV or both simultaneously.
Stayed 2 nights in Jul 2023

2/10 Terrible

lucinda

Traveled with group
Disliked: Staff & service
Refund please! Worst hotel experience ever!
The worst managed hotel I ever stayed! Stay away! Called three times in an hour, no answer, no parking. Finally someone answered call, was supposed to text me directions to a near by parking lot, waited for 15 minutes, no text. After dragging the luggage through old town, there was no reception at the hotel, only a bar waiter to give us key. Had to carry luggages to the 4th floor, no air con in the stairway, no lights on 4th floor, half lights in room #8 were not working. Couldn’t get in with code that was given to me at night after 12:30 am. called but nobody answered the call. Had to knock the door so hard for 15 minutes until another guest came down to open the door, felt bad about waking him but had no way to get in. No cleaning service, only one glass in the room, no big tower for shower, no extra toilet paper. Frankly, I should be refunded for two nights at this hotel!!
Stayed 2 nights in Jul 2023

4/10 Poor

Mohan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Great location but not much more!
My wife and I spent two nights a week ago (July 2023). The only plus point about this B&B is the location - right inside the old town of Dubrovnik and a 5 minute walk from the Plie Gate. Makes it very convenient to walk the city walls. Also, restaurants and bus stop, taxi stand are close by. (The owner was also kind enough to arrange an airport transfer for us) Negatives - our room was on the 4th floor and there is no lift in this 250+ years old building (my fault for not requesting a lower floor room in advance). So we had to carry 2 suitcases up the stairs. The room had a slanted ceiling where one can easily bump into it if not aware of it all the time. The shower stand was broken - very difficult to handle the telephone shower. One table lamp did not work. One of the rooms had A/C problem one night and several other rooms (including ours) had to be inconvenienced to work on the fuse box. The breakfast was just bare minimum. No eggs - just croissant, ham, cheese, orange juice and coffee. The man at Reception was managing all operations and he was clearly overworked. On the morning of checkout, he was late to show up and we had to scramble to leave to catch a bus on time. If you want to stay here - better request a lower floor during booking and don't expect anything more than a bed and a small breakfast.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, right in the lively center of Old Town
Nice hotel, right in the lively center of Old Town. Very convenient for local attractions, as well as a few minutes walk for a meeting point for most tour operators. Easily accessible after-hours. Breakfast isn't served until 0800, so too late if your catching most morning tours. Skip the pre-paid breakfast.
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs maintenance
Great service by the caretaker that runs the bar below! But condition of apartment wasn’t great. Bathroom sink taps would only provide a trickle of water. Towel rail was broken, bathroom door handle was broken. Shower screen wasn’t to the floor so bathroom flooded with each shower
Stayed 1 night in Jul 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
The property is above a little bar area, in and excellent and convenient location in the walled city. Breakfast in the morning was nice. The property itself could use a little work, and the cot we had ( there were 3 of us) had broken slats, so we just put the mattress on the ground. The man who was in charge of giving us our keys and breakfast etc was very sweet. Overall it was a lovely place to stay- but could use some up keep.
Stayed 4 nights in Jun 2023

8/10 Good

Lisa

Stayed 1 night in Jun 2023

2/10 Terrible

Thomas, Chicago

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This was the most disappointing stay we have had our our three week tour. We even stopped at the facility a week prior to our arrival after our cruise to confirm our room selection and insure we would be on a lower floor since there was no elevator. Upon arrival we were told that our room was not available as a previous guest had complained about her room and was given ours instead. So we were forced to climb 5 flights of stairs to our room number 5. It only had twin beds and was much smaller than the room we paid in advance for, which was a double bed and twin in a larger room. The room we were given only had one bath towel and one hand towel and no toilet paper. The TV did not work. The most important problem was that the door would not lock! The staff there could not resolve the problem and said the owners were previously made aware of the issue but failed to resolve it. There was no room safe as advertised either. Every time we had an issue we had to walk down the 5 flights of stairs to get it resolved. The lock issue was never fixed. We were not offered any compensation for our problems. We paid to a larger room and did not get it. The breakfast was small but nice, cold cuts, croissant, juice and coffee. The bar staff were helpful but limited in their capacity to resolve our issues. The hosts never appeared. I would not recommend this B&B.

6/10 Okay

Rebekah

No free parking as advertised
We booked this hotel as it offered free offsite parking, however upon arrival were told there is no parking and given directions by the owner to a supermarket car park miles away. Thankfully the front of house manager Maro (who was so friendly and helpful the whole stay) was able to direct us to a more legitimate free parking area where we wouldn’t get towed.
Stayed 2 nights in May 2023

2/10 Terrible

Madeleine

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The manager was excellent but sadlly the owner did not worry about maintenance. Hence rooms all had neqtive issue. However the manager tried to offset frustrations in room standards
Stayed 4 nights in May 2023

10/10 Excellent

Melita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there with two senior ladies and all three of us thoroughly enjoyed our stay. The building is old with character and felt like we were living in the castle area in old times. Beautiful! Beautiful paintings as well. Of course it is old, and not perfect but lots of amenities e.g. shower etc are new and clean. The breakfast lovely, the care of staff (Maro)amazing, and the location ideal. I was worried when I read some reviews, but in the end we fell in love with the place and the city of course. The location of the hotel is more than ideal.

8/10 Good

Vanessa

Liked: Staff & service, amenities
This is not a 5 star hotel so dont expect 5 star services especially for price and location in Dubrovnik. Main Pro is that the hotel is in the one of the best locations in the city. Walking distance to all the main attractions. Staff was friendly and accommodating. Con: no daily room service and be sure to have all your toiletries including shower gel. Rooms could be improved to look better. For example the curtains were torn and I had to pin them at night to close completely. Other than that I would recommend only if youre not looking for 5 star services.
Stayed 2 nights in Oct 2022

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in center city. Outside parking is very expensive
Stayed 3 nights in Oct 2022

2/10 Terrible

Gabriela

Stayed 1 night in Aug 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central accommodation Basic but clean and friendly ideal for a sightseeing trip
Stayed 4 nights in Oct 2022

6/10 Okay

Jayne M

Disliked: Property conditions & facilities
Repairs needed
The toilet seat and shower head were broken. We did not get breakfast one morning.
Stayed 4 nights in Sep 2022

10/10 Excellent

Erik

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, almost right on the main street. Easy to get to from two gates into Old Town. Clean and a nice breakfast included. Staff was friendly.
Stayed 3 nights in Sep 2022

4/10 Poor

Catherine, Palos Park

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was great. Unfortunately the air conditioning did not work and in Dobrovnik in August you need air conditioning. Roll away bed for our daughter was broken, despite our paying for an extra guest. Breakfast was too late if you were trying to make a flight or tour.
Stayed 1 night in Aug 2022

2/10 Terrible

Vika

Stayed 1 night in Aug 2022

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches, no air conditioning, no locks
We have traveled the world and this hotel was the absolute worst. The air conditioner only blows out hot air, so we had to sleep with the window open. It’s was about 80 degrees outside and about 90 degrees in the room. The room was directly above a bar and had noise all night. Since the air conditioning didn’t work we were forced to sleep with the window open which made it worse. We don’t mind noise, but when we pay for a room with Air Conditioning we expect to get it. I woke up to take a piss at midnight and 2 cockroaches were enjoying the bathroom drain pipe. We stayed in room #5 and our friends stayed in room #3 and experienced the same problems. Room #3 didn’t lock so when we came back from dinner the room door was wide open, room #5 did lock but looks like the police broke the door down and it was hanging on by duct tape. I’d stay anywhere but here. When we told the bartenders who were also the welcome center they told us they would tell the manager. It was horrible and I’ll be asking hotels.com for a refund
Stayed 1 night in Aug 2022

8/10 Good

Josi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Central location in Old Town, No provided parking
Very central location in the middle of Old Town, right above a wine bar, so it can be noisy at night. My only major complaint was that the site mentions free parking off-site but the manager never responded to me after multiple messages and none of the staff (who all work at the bar) knew anything about parking. So I had to find parking on my own. There are paid parking lots around the town but some are quite expensive. Other than the parking, the room was pretty small but to be expected, the WiFi worked but not so fast, the AC worked but not so cold. The beds were quite comfortable. The guys who worked at the bar downstairs to help give guests keys and breakfast were all very nice. There's no elevator so I requested a lower floor, otherwise you need to walk up multiple stairs, but then again you're already doing a lot of walking as a tourist. Say Hello to Dario if you stay there!
Stayed 3 nights in Aug 2022

2/10 Terrible

Patricia

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The rooms were over a bar. One of our 4 rooms had no air conditioning. Manager was unavailable. No one answers the number. No lights on the top floor. Non functioning TV. Spotty WiFi. Door frame in one room was badly damaged as though it had been kicked in. One room was an attic style room which caused several bumped heads on the low sloping ceiling. Shower water temperature could not be controlled. It went from cold to scalding without warning. Over all the worst hotel stay I’ve ever had
Stayed 2 nights in Aug 2022

2/10 Terrible

Perry, FITCHBURG

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First and foremost desk managers Marko and Dario were excellent but whoever was really in charge never responded to my e-mail and the message on the e-mail that it may take days for someone to respond to a issue is totally unexceptable. I was there for only 2 nights. The first night in Room 5 the door jam was busted and air conditioner did not work in the 90 degree heat. I did get moved to a room with air for the second nite and the door did lock. Again Marko and Dario did the best they could. The mystery man that was pulling the strings never responded to my e-mail. The city of Dubrovnik is awesome.Perry Pappas Boston
Stayed 2 nights in Jul 2022

2/10 Terrible

Mihailo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service
Lovely little place in a good location in the old town.
Stayed 7 nights in Jun 2022

10/10 Excellent

laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Situated in a GREAT location in the middle of Old Town, Dubrovnik. Definitely made our stay much better because we were staying in the center of Old Town. The rooms are nice, the hotel was clean, and the breakfast was generous. I would highly recommend this location.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hamlet
Fantastic location - about 30 sec walk in Stradun. Incredible staff, always smiling, always welcoming. Comfy bed and good breakfast.
Room
Stayed 2 nights in Jun 2022

6/10 Okay

Susan

Traveled with family
This property is average, staff only there in am for breakfast. The location is very good, breakfast good Mario is very nice. The hotel needs attention, and it is completely no frills just basic. The parking is very challenging, have to go to paid lots, farther away. The city is great but the hotel so so.
Stayed 4 nights in Jun 2022

8/10 Good

Alan

Liked: Staff & service
Had a great stay at Hamlet B&B. Lovely staff.
Stayed 3 nights in Jun 2022

8/10 Good

Georgia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Quite basic but lovely staff and just what we needed really. Smell of drains in main entrance but room ok
Stayed 1 night in Jun 2022

10/10 Excellent

Billy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2021

8/10 Good

Carlos

Liked: Cleanliness
Disliked: Room comfort
Great location for affordable price
The location was right in the heart of Dubrovnik which made it amazing. But it was slightly outdated and could use a bit of upkeep.
Stayed 1 night in Oct 2021

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel was in a great location inside the old town. The Pila (main) gate is the closest one with the least amount of steps. The room was comfortable. There is no elevator and there are six floors with lots of steps. If you have trouble with steps get a room on a lower floor. The bed was comfortable. The breakfast was good too.
Stayed 4 nights in Sep 2021

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, room comfort
Smells
The hotel smells of drains in the reception/bar area and stairwell. The room smelled of damp. The coffee tasted like dank water. If anyone ever finds out where the parking that comes with the hotel is please let me know. Location and building are great but so is any other hotel in the old town. Dubrovnik is awesome!
Stayed 1 night in Sep 2021

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

Kathy, ANCHORAGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back!
Stayed 1 night in Aug 2021

8/10 Good

Josip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great
Stay right in yhe city center... If your goal is simply to be in the perfect location and want to catch the walls early this is the place to be... everything else is mediocre
Stayed 1 night in Aug 2021

8/10 Good

Toni

Liked: Staff & service
Stayed 5 nights in Jul 2021

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a renovated boutique hotel inside the old wall. Accomodating staff and nice lovely room.
Stayed 1 night in Nov 2019