Ratings based on 84 Verified Reviews

4.7 out of 5
88% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Great location. Walking distance to the old town.

Posted Nov 19, 2017
Great hotel. Very good location and view of the Adriatic sea. Very clean room and very kind and helpful staff. Highly recommended hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Victoria, BC Canada

Excellent hotel with stellar view,

Posted Oct 21, 2017
Location: close to old city, easy walk, also close to lovely beach
Received a free upgrade to ocean view room. absolutely stunning view of Adriatic sea and walled city. swam in Adriatic everyday off the platform, lovely. excellent breakfasts, nice large room, comfy bed, really nice staff. easy walk to walled city, hotel and setting was highlight of trip to the Baltics.
Comment from Hotel Management
Oct 24, 2017 by Matea Brnin, Hotel Management
Dear Shannon thank you for staying with us, we hope to welcome you again in the future kind regards Matea Brnin Hotel director
5 out of 5
Recommended
for Everyone
by A verified traveler from london

The perfect hotel

Posted Oct 19, 2017
This is one of the best hotels I have stayed in, for so many reasons. The hotel is clean, modern and beautifully furnished. The huge indoor pool, hot tub and spa facilities were lovely. The spa treatments were wonderful and a welcomed treat after a busy day sightseeing. It’s in an ideal location minutes away from old town, but still in a peaceful area. But what stood out for me the most was the service. The staff went out of their way to make this stay more special for us as we were celebrating our anniversary. I cannot fault a single thing with this hotel.
Comment from Hotel Management
Oct 24, 2017 by Matea Brnin, Hotel Management
Dear M thank you for staying with us, we hope to welcome you again in the future kind regards Matea Brnin Hotel director
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

upscale property- walk to beach and old town

Posted Oct 16, 2017
Pros: location
Cons: less ridged staff
Location: old town and beach
Fantastic upscale property near the beach and a 10 min. walk to old town. Staff is professional but a little ridged. They have "their" way of doing things and have some difficulty adjusting. I say this being an American, but proficient in Croatian. We requested they call a private car service, which we had the number for, and they refused. Indicating that they have services they can call. Obviously not the point--we wanted our service called. The wait staff was professional; however, clearly let you know if they didn't like your request-- Attitude! I would stay here again.
Comment from Hotel Management
Oct 24, 2017 by Matea Brnin, Hotel Management
Dear Freida thank you for staying with us, we hope to welcome you again in the future kind regards Matea Brnin Hotel director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Excellent and well located hotel in Dubrovnik. Beautiful views. Top notch.
Comment from Hotel Management
Oct 19, 2017 by Matea Brnin, Hotel Management
Dear Anonymous, Thank you very much for choosing our Grand Villa Argentina and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again. Kind regards Matea Brnin Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Amazing facility, great stuff, awesome location, great spa, SPECTACULAR food, very nice piano bar, nice pool and spa, nice layout and sea swimming availability.
Comment from Hotel Management
Oct 19, 2017 by Matea Brnin, Hotel Management
Dear Anonymous, Thank you very much for taking time to post all your positive comments. We are pleased to hear that you enjoyed your stay in our Excelsior hotel. It was nice to hear that the staff in our hotel exceeded your expectations. Your compliments regarding them will help us in our ongoing efforts to improve our service, because our goal is to make sure that our guests stay will be relaxing, enjoyable and unforgettable, from the first moment until the end of their stay. Thank you once again for staying with us, and we hope to be your hosts again in the future. Kind regards Matea Brnin Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Fantastic location

Posted Oct 3, 2017
The hotel is spectacular. Just outside the d town so a great location. The staff were very friendly. Absolutely loved it - would highly recommend it.
Comment from Hotel Management
Oct 17, 2017 by Matea Brnin, Hotel Management
Dear Anne, I would like to thank you for staying with us and for writing a positive review of our hotel. I'm glad that you have enjoyed our facilities and that you had a pleasant stay. Thank you once again for staying with us, and we hope to be your hosts again in the future. Kind regards Matea Brnin Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Sep 19, 2017
Pros: awesome location and access to Adriatic sea
Cons: shower leaks on side so there was water on the floor after every shower.
Location: nearby everything. 5 min walk to old town and 5 min to the hanging car to get to the top of Dubrovnik
great location, awesome views, nice tasty breakfast, good room, good space
Comment from Hotel Management
Oct 19, 2017 by Matea Brnin, Hotel Management
Dear Anonymous, I would like to thank you for staying with us and for writing a review of our hotel. I'm glad that you liked our location. We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again. Thank you once again for staying with us, and we hope to be your hosts again in the near future. Kind regards Matea Brnin Hotel Director
5 out of 5
Recommended
for Couples
by A verified traveler from NYC

Perfect hotel

Posted Sep 18, 2017
A short walk from town, this hotel has all you need...great location, beautiful views, tasty food and an excellent staff.
Comment from Hotel Management
Oct 19, 2017 by Matea Brnin, Hotel Management
Dear MM, I would like to thank you for staying with us and for writing a review of our hotel. I'm glad that you liked our location. We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again. Thank you once again for staying with us, and we hope to be your hosts again in the near future. Kind regards Matea Brnin Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire England

outstanding views, swimming arrangements poor

Posted Sep 15, 2017
Pros: The staff in the hotel were excellent and very attentive. Due to the poor weather we did have room service which was excellent.
Cons: swimming/sunbathing arrangements ( see above)
The hotel has outstanding views, with good size rooms. the staff in the main are excellent in the hotel with a great variety of food on offer. Breakfast is not always warm, but there are many different options available. The sunbathing and swimming arrangements are very disappointing. The steps are removed from the sea as soon as the wind blows and tide rises slightly. This means the only sunbathing area is on the top terrace where averyone is crammed together. The indifferent apperance of the life guards compounds the situation. While we did have some poor weather during the week there were only a couple of days when the sea was accessible from the hotel. Rather strange for a hotel that boasts a beach. All other aspects of the hotel were excellent but the swimming arrangements mean a return is very unlikely.
Comment from Hotel Management
Oct 19, 2017 by Matea Brnin, Hotel Management
Dear David, thank you for your comment. It was nice to hear that the staff in our hotel exceeded your expectations. Your compliments regarding them will help us in our ongoing efforts to improve our service, because our goal is to make sure that our guests stay will be relaxing, enjoyable and unforgettable, from the first moment until the end of their stay. Regarding your negative remarks, we would like to express our regret but we always remove steps from the sea when sea is ruff due to safety reason, there is also red flag. We do take all remarks seriously and appreciate all the feedback we can get, so thank you very much for this note. Once more we would like to thank you for staying with us, and we truly hope that we will have opportunity to welcome you again in near future. Kind regards Matea Brnin Hotel Director