Ratings based on 427 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Bristol

Good Hotel but nothing amazing

Posted Nov 9, 2017
Pros: Clean, spacious, quiet
Cons: More sun beds. better food options
Location: If you good to Dubrovnik don't bother with a boat trip, total waste of time. Instead get the ferry to Cavtat (where the friendly people go)
We choose to come to the Lacroma slightly off season (end Sept) as we like quieter holidays, we weren't disappointed but it was a little on the soulless side. The facilities are pretty good and clean. The outside pool was very cold but just about ok for the brave. The pool is a slightly odd design in that water pours over the edge with the slightest ripple, I'm a strong swimmer and felt a little sorry for people sitting on the lower side of the wall as the water was probably splashing them, the inside pool is better. There were adequate sun beds most of the time, but considering this was off peak I can imagine its hard to get a sun bed in peak season. Nearby beaches look lovely and very clean. The breakfast is not bad but they struggle to keep up with demand, again not sure how it would be in peak season. Evening buffer is expensive (200kn) and not really worth the money. There are a couple of restaurants nearby that are much cheaper and probably better. For lunch the pool side bar is pretty good and reasonably priced. Most of the hotel staff seem friendly but there are a few grumpy ones on reception. On leaving I paid my bill by Card and the guy on reception tried to do it on Contactless (which obviously failed as it was over £30), he just shoved the card back at me a said "Declined" at which point I advised he needed to put it in the card reader and then he started complaining about "Technology", made me laugh, though not sure that was his intention.
Comment from Hotel Management
Nov 14, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, Thank you for staying at Valamar Lacroma and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories. Thank you for pointing out about the issue with the credit card payment, we will definitely repeat staff training in that area. We hope to welcome you at Valamar Lacroma again! Warm regards, Ivica Sabljić General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on outskirts of Dubrovnik

Posted Sep 24, 2017
Pros: Location was good staff friendly , in restaurant food was excellent choice and nothing was to much trouble for the staff
Cons: Keep the conference clients away from holiday makers areas . Would have liked to come in and have a drink and relax in evenings but no room to sit
Location: Near bus stop only 10 minute ride to old town . There is a lovely area 2 stops from hotel with lots of bars and places to eat
Friendly staff very clean hotel excellent breakfast only drawback it is also a conference centre and one was on while we were there . They should have a bar in the conference centre as there was no room for holiday makers to sit and relax in the evenings . I would still recommend the hotel but if I went back would make sure no conferences were on .
Comment from Hotel Management
Nov 14, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, Thank you for taking the time to write this review. It is wonderful to hear such a positive feedback and we are delighted you enjoyed your stay with us! We do our best to exceed guest expectations and we look forward to the pleasure of welcoming you back. Warm regards, Ivica Sabljić General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2017 on Hotels
5 out of 5
by Anthony

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017
Dear guest, thank you for your rating of Valamar Lacroma Dubrovnik. Kindest regards, Ivica Sabljic
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Great hotel for your trip to Dubrovnik

Posted Aug 21, 2017 on Ebookers
We would highly recommend this hotel. We stayed in Valamar Lacroma for two nights in August 2017. The staff were extremely friendly and helpful on arrival and we were even upgraded to a sea view room. The room was excellent and very clean with a lovely balcony overlooking the sea. The facilities are also excellent - the pool was great, there is a spa (although we didn't use this) and the breakfast was brilliant with so much choice. The hotel is in a great location as the number 6 bus to Dubrovnik Old Town stops at a bus stop right outside the hotel - we used this each evening to get to and from the Old Town as the bus runs until the early hours. We were also within walking distance of Lapad Bay and spent one of the days on the beach here. We would definitely return here and would recommend it to anyone - thank you Valamar Lacroma.
Comment from Hotel Management
Aug 31, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, Thank you for staying at Valamar Lacroma and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories. We hope to welcome you at Valamar Lacroma again! Warm regards, Ivica Sabljić General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

Lovely hotel!

Posted Aug 17, 2017
Lovely hotel, one of three hotels on the resort. valamar president hotel has a beach (gravel) you can also use. The pool at the Lacroma is so beautiful and peaceful. Hotel is close to a bus stop (15kuna) to get into the old town. It's only 50m walk. Breakfast had EVERYTHING never had a breakfast like it before. Really really impressed. If travelling to the old town, there is a restaurant by Pile Gate called Dubravka. It's amazing. You can book online then confirm the booking on the day and you have lovely views of kings landing. We did a trip to Mostar which was beautiful. You are in an air conditioned bus for a few hours but it's well worth it. You stop at a waterfall on the way which you are allowed to swim in; then carry on over to Bosnia and have a small walking tour (30 mins) then the time is your own for a few hours. Well worth it. Book you trips in the "shops and restaurants" bit of the resort. We never booked through the hotel. There is a small tourist shop and they were amazing. The lady we spoke to was Paula.
Comment from Hotel Management
Aug 31, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, Thank you for choosing Valamar Lacroma for your vacation and thank you for taking the time to share your comments. We strive to make our guests’ experiences memorable and we are delighted to learn we are succeeding at that. It will be our pleasure to see you again at Valamar Lacroma! Warm regards, Ivica Sabljić General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Beautiful hotel with excellent staff

Posted Aug 16, 2017
Pros: Friendliness of the staff, beautiful views and grounds, many activities or just relaxing with out it being too crowded.
Cons: Nada
Location: Short cab to Dubrovnik, sailing, stand up paddle boarding, jet skiing, swimming, beach bar and restaurants, sailing, relaxing
My boyfriend and I stayed here after doing a biking trip through the Croatian Islands. It was such a lovely end to our amazing vacation in Croatia. We were greeted by Stijepo at check-in. His friendliness at check in was a warm welcome to our stay here and he happen to upgrade us to a very nice room that he had available. HE ROCKS!! There is something for everyone at this hotel. I enjoyed sitting by the pool and beach reading a book. I did some lap swimming and some beach activities while also enjoying relaxing in our room with a balcony and amazing view of the sunset. The restaurants were good with different options depending on your mood. The breakfast buffet is out of this world. So much to choose from and such little room in my stomach to fit all the delicious options. I highly recommend staying here. I loved it!
Comment from Hotel Management
Aug 31, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, On behalf of all our Valamar Lacroma team, I would like to thank you for staying at our hotel and for all your kind words. We are proud of our devoted team as they are the ones who make your experience memorable. It will be our pleasure to see you again at Valamar Lacroma! Warm regards, Ivica Sabljić General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very clean and nice hotel

Posted Jul 30, 2017
Good hotel staff in all areas were very friendly. Could do with more chicken dishes in the buffet and prices are expensive but overall nice stay
Comment from Hotel Management
Jul 31, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, Thank you for taking the time to write this review. It is wonderful to hear such a positive feedback and we are delighted you enjoyed your stay with us. We do our best to exceed guest expectations and we look forward to the pleasure of welcoming you back at Valamar Lacroma! Warm regards, Ivica Sabljić General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, lovely pool, staff and good breaky.

Posted Jul 24, 2017
Really well staffed hotel, transfers to airport were slick and the facilities excellent. Short bus trip to old town. Not much difference between this hotel and the 5* President
Comment from Hotel Management
Jul 29, 2017 by Ivica Sabljic, Hotel Management
Dear Guest, On behalf of all our Valamar Lacroma team, I would like to thank you for staying at our hotel and for all your kind words. We are proud of our devoted team as they are the ones who make your experience memorable. It will be our pleasure to see you again at Valamar Lacroma. Warm regards, Ivica Sabljić General Manager