Ratings based on 554 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnificent in winter

Posted Jan 9, 2017
Pros: Location is second to none, the hotel is elegantly presented with always helpful staff
Cons: Nothing it was perfect
Location: Right across the road from the most incredible views on the planet and the old city
Beautiful hotel wonderful staff and an Amazing city
Comment from Hotel Management
Jan 14, 2017 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, as well as the location of the hotel and the service received to your liking. We are delighted you have enjoyed our city as well. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice hotel near old town, walk to the old town min

Posted Dec 28, 2016
Guest room with Sea view room might be partial only. So either go for their normal room or executive room with seaview. Overall a very good hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Excellent hotel and exceptional customer service

Posted Nov 12, 2016
Pros: From check-in to check-out this hotel exceeded expectations. We arrived late in the evening and it was pouring rain, we were tired. At check-in the fellow who checked us in gave us a great recommendation for dinner next door, which was amazing (Posat), room was clean and spacious, huge bathroom and an amazing view of the old city walls of Dubrovnik. Bed was comfortable, linens were nice, TV had a lot of channels in English which was nice, overall one of the best vacations we have had and a large part to the staff. The best thing about this hotel was the staff, little details like calling the night before we checked out to see if they could do anything else to make our stay great and asked if we needed breakfast boxes for an early start were a nice touch and greatly appreciated. The complimentary breakfast is very good and all of the staff was eager to please, amazing customer service which made us feel very welcome. We will definitely be back and we will stay at this hotel when we go back.
Cons: Nothing negative to say about this hotel but if I had one thing to improve I would say I wished they had large fluffy bath robes :) Nothing we did not like about this hotel.
Location: Very close to old city walls, great restaurants and shopping inside old city walls, ideal location for us. Try Posat which is on the corner.
Comment from Hotel Management
Nov 19, 2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, accommodation facilities and especially the service of our team members to your liking. They are all truly an asset to the hotel. We are very happy to hear your expectations were exceeded during your stay and that you will return to us in the future. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Excellent hotel, no complaints!

Posted Nov 1, 2016
Pros: Quiet, comfortable room, large double bed, spa facilities and excellent pool area, very clean and plenty of towels. Superb breakfast, friendly staff.
Cons: Nothing!
Location: Within walking distance of all Dubrovnik attractions, walls, cable car, museums, shops, harbour, easy walk down to Gruz for the other island ferries
We loved this hotel, the decor and outward appearance was matched by the splendid interior, and it's position in Dubrovnik is second to none. We walked everywhere as it's so close to the walls (no cars are allowed within the walled city) and all the attractions that you would want to visit. The staff were accommodating and friendly and all spoke good English and we even borrowed umbrellas one evening when there was torrential rain and we had to get to the symphony orchestra concert! The pool area with steam & sauna was also very clean and there were plenty of towels. Breakfasts were fabulous!
Comment from Hotel Management
Nov 3, 2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, accommodation facilities, spa and pool area, breakfast experience and service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful Hotel, Great Location

Posted Oct 31, 2016
Pros: Everything
Cons: It was great in ll ways.
Location: See above
This hotel is beautiful with a lovely outdoor patio. Service is fabulous. The people at the front desk were very gracious and helpful. The breakfast is great with interesting fruits and a wide assortment of hot and cold dishes -- realty more like brunch than breakfast -- well worth the extra price. The location is a very short walk to the old city and on the route many excursion buses.
Comment from Hotel Management
Oct 31, 2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, breakfast experience and the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding

Posted Oct 30, 2016
Pros: Close to everything we needed and staff were most friendly
Cons: Nothing at all it is a quality place to stayin a lovely setting
Location: Close to old town and city walls which are superb
Comment from Hotel Management
Oct 31, 2016 by Doris , Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay, as well as the location of the hotel and the service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Hilton delivers

Posted Oct 25, 2016
Pros: Everything
Cons: The onsite Parking is expensive but a great convenience as it is a problem in most European cities.
This hotel is a gem. Excellent location for walking to major sights. Quiet location. Staff are very pleasant and knowledgeable. Buffet breakfast is great. We also received a complimentary dessert tray for 2 as we are Hilton Honors members.
Comment from Hotel Management
Oct 25, 2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the overall experience of your stay with us, sweet snack in the room and the service of our team members to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great hotel for location and excellent service

Posted Oct 22, 2016
Pros: Excellent location, service impeccable, great facilities, breakfast and executive club drinks great. Clean and well stocked room and fab view from balcony. Staff all really good. Excellent hotel.
Cons: Pool was a little cold! Nothing else to report. I'm adding more words here because it won't let me submit the review otherwise.
Location: Right by old town and pile gate, cable car 10 min walk away. Great location and view.
Comment from Hotel Management
Oct 25, 2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, Executive Lounge experience, accommodation facilities and service of our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Best location to old town.

Posted Oct 20, 2016
Pros: The hotel is closest to everything, has great breakfast included, a gym&spa and outdoor lounge/patio for drinks and snacks :)
Cons: The only issue I had was the placement of furniture in the room so you can walk around the bed. And old grumpy bartender in the lobby lounge.
Location: As per above notes. You can do everything from this location.
The imperial was in a perfect location to walk to old town, literally outside your doors along with so many restaurants and delis with pizza and sweets etc, everywhere! There is also a bus that takes you direct to Lapad area, also great restaurants and boardwalk is 5 mins away on the "6. Dubrovnick is expensive! But also beautiful so you just need to be prepared :). One must do a walking tour of old town, very informative, innexpensive and gives a history lesson, an hours worth of the basics anyway. Then walk the Wall. Then spend a day island hopping, they are all pretty and just the boat ride is nice :).
Comment from Hotel Management
Oct 22, 2016 by Doris, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel to your liking. We apologize we were not able to provide you with the quality of services you deserve at the bar area. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager
4 out of 5
Recommended
for Couples
by A verified traveler

High standard hotel with good amenities.

Posted Sep 29, 2016
Pros: Extremely convenient for visiting the old town and boat trips. 5 minutes walk into Dubrovnik. Felt well looked after
Lovely seating area and restful dining areas inside and out. Stayed from 17th September and had lovely weather -mid 20's
Comment from Hotel Management
Oct 13, 2016 by doris.misic@hilton.com, Hotel Management
Dear Guest , Thank you for taking a moment to share your experience. I am pleased to hear you found the location of the hotel, restaurant facilities and overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Doris Misic Operations Manager