Aerial view

Reviews of Hotel Uvala

4 out of 5
Hotel Uvala
Marsarykov put 5A, Dubrovnik

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 495 reviews" "
Rating 8 - Good. 222 out of 495 reviews" "
Rating 6 - Okay. 58 out of 495 reviews" "
Rating 4 - Poor. 12 out of 495 reviews" "
Rating 2 - Terrible. 4 out of 495 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Juliet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip to Dubrovnik.
This hotel is in a great location. It overlooks the sea and is only a short walk to many great restaurants and gift shops. The bus into old town is right out the front. The hotel itself is a little tired and dated but the rooms are very spacious and clean. The staff were very accommodating and offered assistance when asked. Overall we thoroughly enjoyed our stay.
View from the balcony
Sunset on the balcony
Stayed 7 nights in Oct 2023
Response from Jaksa Cebo on Oct 18, 2023
Dear Juliet,Thank you for your lovely review! We're delighted to hear that you enjoyed the great location of our hotel with its stunning sea view. It's wonderful to know that our spacious and clean rooms and the assistance from our accommodating staff contributed to your enjoyable stay.Your feedback is appreciated, and we're continuously working to enhance our guests' experience. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards,Jaksa CeboHotel Manager

6/10 Okay

Srdjan

Traveled with partner
Liked: Cleanliness, staff & service
Hotel for what it is needs some updates. Simple things to elevate the experience. Shower was leaking all over the place and room was outdated and stained carpet and yellow caulking around the bathroom. For a spa place it was clean but no robes and staff while friendly was not registered and or trained in massage therapy. Walked away more sore and stiff then relaxed. Disappointing as main reason of staying at this hotel was for the spa experience. Staff was great and beyond friendly. Location is perfect and close walk to the sea and bus is a short trip to old town.
Stayed 2 nights in Sep 2023
Response from Jaksa Cebo on Oct 11, 2023
Dear Srdjan,Thank you for taking the time to share your feedback about your recent stay at our hotel.Our standard practice is to provide robes and sandals to every guest, but it seems there might have been a misunderstanding. I'm sorry that you didn't complain about not receiving them when you were at the hotel.Considering that you've already left a review below, I'll respond to your concerns regarding the spa again: We are surprised to hear your feedback about the spa services. All of our therapists are registered senior physiotherapists with significant experience, and we take pride in the high quality of service they provide. We understand that personal preferences can vary, and we're sorry to hear that you didn't have the expected relaxation during your massage.According to our feedback from our therapists, you expressed satisfaction with the massage, which is why we were taken aback by your negative review.After each massage, our team routinely seeks feedback from guests to ensure the quality of our services. This is why we are disappointed that we were not given the opportunity to address any concerns you may have had during your stay.Thank you for understanding.Best regards,Jaksa CeboHotel Manager

10/10 Excellent

Margaret

Stayed 5 nights in Jul 2023
Response from Jaksa Cebo on Sep 13, 2023
Dear Margaret,Thank you for high rating us!Best regards,Jaksa CeboHotel Manager

8/10 Good

Ingvild

Stayed 7 nights in Jul 2023
Response from Jaksa Cebo on Sep 13, 2023
Dear Ingvild,Thank you for rating us!Best regards,Jaksa CeboHotel Manager

8/10 Good

Bente

Stayed 5 nights in Jul 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!! Staff were very friendly and very accommodating. Would totally recommend this hotel for anyone travelling to Dubrovnik who appreciate good quality facilities, and the sea views rooms have amazing views across the bay.
Stayed 4 nights in Jul 2023
Response from Jaksa Cebo on Aug 9, 2023
Dear David,thank you for taking your time to write comment.We are very glad to hear that you enjoyed your time at Hotel Uvala. It is nice to know that you liked very much hotel facilites and friendly staff.Looking forward to host you again in the near future.Best regards,Jaksa CeboHotel Manager

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a good location, close to local bars, restaurants, beach and supermarket. There is also a bus stop right outside for access to the old town, although we did not use this service. The swimming pool and spa facilities were very good. Breakfast was reasonable with a good selection although this seemed to be the same everyday. Staff were pleasant and helpful. The room was also a good size with comfortable bed, air conditioning and a good sized balcony. Bathroom quite dated but adequate. Overall would recommend.
Stayed 3 nights in Jun 2023
Response from Jaksa Cebo on Jul 11, 2023
Dear Abby,thank you very much for choosing Hotel Uvala and taking your time to share your experience. We are happy to read that you enjoyed your stay and that you were satisfied with our fantastic location and pools. Also, we are glad that our staff were pleasant and helpful.We hope that we will have the opportunity to welcome you in our hotel again.Best regards,Jaksa CeboHotel Manager

10/10 Excellent

Jørn

Stayed 3 nights in Jun 2023

10/10 Excellent

Trisha

Stayed 3 nights in Jun 2023

8/10 Good

Lori

Liked: Amenities, property conditions & facilities
Very nice accommodations, quick walk to the beach, great spa.
Stayed 2 nights in Jun 2023
Response from Jaksa Cebo on Jul 4, 2023
Dear Lori,thank you for taking the time to send us your favorable feedback. We are delighted to hear that you enjoyed your stay and appreciated our great spa.Best regards,Jaksa CeboHotel Manager

8/10 Good

Michael

Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Stayed 7 nights in Jun 2023

10/10 Excellent

Gracian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service. Personnel very friendly and helpful with any doubts, suggestions and tourism tips
Stayed 3 nights in Jun 2023
Response from Jaksa Cebo on Jul 4, 2023
Dear Gracian,thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us and that you praise our attentive and helpful staff.We are looking forward to see you again in Hotel Uvala.Best regards,Jaksa CeboHotel Manager

8/10 Good

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach hotel close to the old town
Located outside the old town but very close and right next to the beach, north of the city. Modern hotel with a complete spa. We enjoyed the indoor and outdoor pools (with a few drinks, conveniently brought to us by a very friendly staff). The buffet-style restaurant was good.
Stayed 2 nights in May 2023
Response from Jaksa Cebo on Jul 4, 2023
Dear Marc,thank you for taking your time to write comment.We are very glad to hear that you enjoyed your time at Hotel Uvala. It is nice to know that you liked very much hotel pools and restaurant.Looking forward to host you again in the near future.Best regards,Jaksa CeboHotel Manager

8/10 Good

Alisa

Stayed 3 nights in May 2023

6/10 Okay

Maja

Stayed 7 nights in May 2023

10/10 Excellent

Debra

Stayed 3 nights in May 2023

10/10 Excellent

Giovanna

Stayed 2 nights in Apr 2023

10/10 Excellent

Dong-Hee

Stayed 2 nights in May 2023

8/10 Good

Santiago

Stayed 2 nights in Apr 2023

10/10 Excellent

Chelsea

Stayed 2 nights in Apr 2023

10/10 Excellent

Branimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubrovnik stay
Great size of the rooms and sea view. Indoor swimming pool available and jacuzzi. Breakfast and dinner buffet served as part of the package, however drinks with the dinner were expensive. Free parking in front of the hotel.
Stayed 5 nights in Mar 2023
Response from Jaksa Cebo on Apr 19, 2023
Dear Branimir,thank you for taking the time to provide your review of your experience at Hotel Uvala. We are very happy to know that you liked our breakfast and dinner buffet.Hope to see you again.Best regards,Jaksa CeboHotel Manager

10/10 Excellent

Branimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubrovnik stay
Great size of the rooms and sea view. Indoor swimming pool available and jacuzzi. Breakfast and dinner buffet served as part of the package, however drinks with the dinner were expensive.
Stayed 4 nights in Mar 2023
Response from Jaksa Cebo on May 4, 2023
Dear Branimir,we are delighted to see that you enjoyed in your stay and that you liked our rooms, spa and our excellent food. Regarding your comment about prices, we must say that our prices are very similar to all prices in Dubrovnik restaurants and hotels.Best regards,Jaksa CeboHotel Manager

10/10 Excellent

Alwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but we’ll worth the visit. Spa excellent and staff polite welk trained attentive .
Stayed 3 nights in Mar 2023
Response from Jaksa Cebo on Apr 19, 2023
Dear Alwyn,thank you for your nice words. While we are proud of our product, it is the superior service that we provide and the relationships that we establish that we value the most.Best regards,Jaksa CeboHotel Manager

10/10 Excellent

Pilar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The hotel staff is wonderful.
Stayed 8 nights in Nov 2022

10/10 Excellent

Norah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the bay is beautiful, both day and night. Walking the promenades around the bay is an experience not to be missed.

10/10 Excellent

Gerard

Stayed 7 nights in Oct 2022

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has great location. Accessible to public transport. Hotel is clean. Staff is courteous, helpful and professional. Breakfast is sumptuous.
Stayed 3 nights in Oct 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the rooms were specious and comfortable, but the hotel needs an upgrade. I like the location near the beach. The hotel personnel was very friendly and helpful. Breakfast was great and the view of the bay was awesome.
Stayed 5 nights in Sep 2022

10/10 Excellent

Wallace

Stayed 4 nights in Sep 2022

10/10 Excellent

Terje

Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A minor surprise was the temperature of the outside pool which was very cold. It was not heated and in it's position, the sun didn't get to it either so very cold. But the sea is very close and was very pleasant at around 22C, so I just swam in the sea!
Stayed 6 nights in Sep 2022

8/10 Good

Catherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice stay but the staff service let it down a little. The room was very spacious and clean and the view from the balcony was beautiful! A lovely location and easily accessible routes into Dubrovnik Old Town. Our only complaint was that some staff members weren’t very welcoming and when we asked questions they seemed annoyed that we were asking and didn’t really want to help. Others were great!
Stayed 3 nights in Sep 2022

10/10 Excellent

Frantz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice.
Stayed 3 nights in Sep 2022

8/10 Good

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

elvisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was super nice and helpful! This hotel is 3 minute walk down to the beach very convenient. The breakfast was amazing!
Stayed 3 nights in Aug 2022

6/10 Okay

Helen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very disappointing
The hotel was in a nice location close to the beach and restaurants. The pool area was nice and the breakfast was decent. However this is not a 4 star hotel it is way too expensive for the condition the hotel is in. The room was so old fashioned, the bathroom was so clinical looking and the lights in the bedroom reminded me of a hospital I couldn’t relax in the room at all. Also I requested a high floored room weeks in advanced for the best view and was given one on the 2nd floor behind a tree so I paid a lot of extra money for a view of a tree and the roof of the breakfast area. I realise they can’t give everyone a high room but how far in advance would I have to request one. The pictures Online also make the balconies look like they are so open and full of sunlight. They are dark and never get the sun so I couldn’t even enjoy the balcony. Overall I was very dissapointed. We decided to treat ourselves staying in this hotel as the pictures looks amazing but we shouldn’t have bothered and went for a cheaper option because at least then you get what you pay for.
Stayed 3 nights in Sep 2022
Response from Jaksa Cebo on Sep 12, 2022
Dear Helen,Thank you for staying with us at Hotel Uvala.We are sorry you were disappointed with several aspects of your stay.Guests comments are of crucial importance to us as we strive to continually improve our facilities and services. Given another opportunity, we would like to provide you with the visit you expected.Kind regards,Hotel Manager

8/10 Good

Siu-Wai

Stayed 3 nights in Sep 2022

10/10 Excellent

Alessia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really happy with the Hotel Uvala. Check-in and check-out were swift, friendly and straightforward. Breakfast was lovely with lots of options, and the pool area was stunning with fantastic views. Being 100m from the beach was perfect, and the bus stop outside was so convenient. The only negative was that some of the towels in the room were dirty when we arrived, and the bathroom floor and bath could have been cleaner. That aside, everything else was brilliant. Thank you!
Stayed 2 nights in Sep 2022
Response from Jaksa Cebo on Sep 12, 2022
Dear Alessia,It was a pleasure to welcome you and we are glad to read your very nice review . We do hope to have the pleasure to welcome you soon and we thank you for having chosen our hotel for your stay in Dubrovnik.Best regardsHotel Manager

10/10 Excellent

Tove

Stayed 3 nights in Aug 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the property provided all that we were expecting.
Stayed 7 nights in Aug 2022
Response from Jaksa Cebo on Sep 12, 2022
Dear David,Thank you for staying with us and sharing your fabulous review.We are delighted to read your kind comments and we are pleased to learn that you had a memorable visit. Kind regards,Hotel Manager

8/10 Good

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great staff. Spotlessly clean everywhere. Breakfast a bit bland but fine to see you through until lunch. Lovely area with fab restaurants within a 10 minute walk and a bus stop directly outside to take you on the short trip to the old town.
Stayed 6 nights in Aug 2022
Response from Jaksa Cebo on Sep 12, 2022
Dear Nicola,thank you for being our guest and for sharing your experience with us.Thank you for lovely comments about your stay. We hope to welcome you back in our hotel.Kind regards,Hotel Manager

10/10 Excellent

Emma Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

FUMIAKI

Stayed 2 nights in Jul 2022

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Uvala!
This hotel overall was very nice to stay in. The location was perfect, even a local suggested that the best beach was the one right outside of the hotel. The area is not as expensive as the old town, and there is a bus right outside the front of the hotel - very convenient and easy to use. The room was great, very spacious and the air con worked well. The hairdryer is outdated and should be replaced with a better one. I booked a sea view room however I was on level 2 so I didn’t get much view of the sea as I wasn’t very high up…. I would not recommend paying for dinner as the options are very low. Breakfast was okay, options of eggs, sausages, pastries, meats & cheeses, and cereal. One morning there was mouldy lemon visible which wasn’t nice to see. The spa and wellness facilities was great. I would recommend getting a massage.
Sea view balcony Level 2
See view balcony level 2
Hairdryer
Stayed 7 nights in Jul 2022
Response from Jaksa Cebo on Aug 2, 2022
Dear Jennifer, thank you for being our guest. Thank you for your comment about hotel location. However we apologize that there were areas where we fell short of your expectations such as breakfast. We will take your comment into consideration. We hope we will have an opportunity to welcome you back in our hotel. Kind regards, Hotel Manager

8/10 Good

Mille

Stayed 2 nights in Jul 2022

10/10 Excellent

KATIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, Excellent Customer Service.
The rooms were comfortable and clean. The view from the room is beautiful. The wifi worked great. There was actual parking that I could use every day. The staff and customer service was amazing! From check in, to dinner, to the pool service & spa areas, we had a wonderful experience. Also, i liked that it was up the road in a quieter area of town than some of the other places we saw. I would definitely recommend this place & stay here again.
Stayed 4 nights in Jul 2022
Response from Jaksa Cebo on Jul 19, 2022
Dear Katie, It is always a pleasure to read when our guests enjoy their stay with us and leave our hotel with the best impressions and memories. We are happy that you recognized effort of our staff. Thank you once again for your lovely feedback and we do hope to welcome you back soon to our hotel. Kind regards, Hotel Manager

10/10 Excellent

Markus

Stayed 7 nights in Jul 2022