Perfect location, but problems with the service
Posted Aug 14, 2014 on Hotels
The apartment is very good. New, clean and very well located, in the middle of the old town. Perfect! We really recommend it! However, we had a problem when arriving. We called the responsible (Victor) by phone and he said that he will come in 30 minutes. After 45 minutes waiting, we called again and he said that our reservation was canceled, what was not true. Finally, everything was clarified! I really recommend to contact him before arriving, just to be sure everything is ok.
Comment from Hotel Management
Feb 7, 2015 by Viktor, Hotel Management
Thank you for sharing your experience. We are glad that you enjoyed your two night stay at the Divine apartment in the Old Town.
We were sorry for the misunderstanding upon your arrival since indeed we had a cancellation for the studio unit and your reservation was for the one-bedroom.
There is no front desk at the Divine apartments. Therefore guests are kindly asked to contact us before there stay to arrange the check-in. The contacts and information are stated on the booking confirmation you received. We also send to all our guests a welcome letter with arrival information and a map.
We hope this information will be helpful for our future guests and to avoid such uncomfortable situation upon arrival. We want to make our guests feel welcome and enjoy their stay with us.
We hope you will be back soon!
Isabelle and Viktor