- Liked: Staff & service
- Disliked: Cleanliness, property conditions & facilities
This is an honest review..I read the other reviews prior to booking. I knew the property was dated and I read reviews about getting additional charges at check in....well, I called and emailed the property prior to checking in but I was still charged a cleaning fee of $125 and a resort fee of $25 upon check in. They charged me even after I showed them the email I received from the property stating all fees have been paid. Since I was on vacation, I did not make a scene and simply sent another email to the Resort and I received a response the next day by telephone. I was told they would refund the $150 because they stated I was not aware of the additional fees....no apology. With that said, I only received my refund because they got caught. As for the property, it is as described by almost all the reviews...The property is in dire need of updating but it is acceptable for the price. However, based on the shady check in process and possible criminal actions by adding charges not noted by the property....I can not recommend this property. In fact, STAY AWAY!