View from room

Reviews of Sanderling Resort

4 out of 5
Sanderling Resort
1461 Duck Rd, Kitty Hawk, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 355 reviews" "
Rating 8 - Good. 69 out of 355 reviews" "
Rating 6 - Okay. 38 out of 355 reviews" "
Rating 4 - Poor. 17 out of 355 reviews" "
Rating 2 - Terrible. 6 out of 355 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Hi, Thank you so much for leaving us a stellar review!

10/10 Excellent

Ann, Norfolk

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful beachside resort. Front-row seats to a full moon and a fireplace: doesn’t get better.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Hi Ann, Thanks so much for sharing your wonderful experience with us. We're thrilled you enjoyed our beachside resort and the magical moments of a full moon and cozy fireplace – it truly doesn't get better than that! Providing front-row seats to unforgettable moments is what we strive for. Your feedback means the world to us, and we can't wait to welcome you back for more memorable stays at Sanderling Resort!

10/10 Excellent

lamont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were excellent. Restaurant was way overpriced for the amount of food
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Hello, We're so glad to hear that you enjoyed your room and found our staff excellent – that's fantastic to hear! We appreciate your feedback regarding the pricing at our restaurant, and we'll definitely take it into consideration as we continue to improve our offerings. Your input is invaluable to us, and we look forward to welcoming you back for another great stay soon!

6/10 Okay

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hello Kelly, thanks for sharing your experience with us. We genuinely appreciate your feedback as it helps us understand areas where we can improve. We appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hi, Eileen! Thank you so much for taking the time to provide feedback on your recent stay, we're so glad you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Meeteese

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Meeteese, We're thrilled to hear that you had a great time during your stay with us! At our beachy retreat on the Outer Banks, creating memorable experiences for our guests is what we're all about. Whether you were soaking up the sun on our sandy shores or exploring the beauty of OBX, we're delighted that you enjoyed your time with us. We can't wait to welcome you back for more fun and relaxation in the future!

10/10 Excellent

James

Traveled with partner
Both my wife and I are in our 70’s (71&76). Not having ramps or an elevator made getting around fairly difficult for us. Also, the wooden exterior hand rails gave my wife slivers several times. I suggest either having painted metal rails or some kind of a TREX rail system. The rest of our experience was fine. J. Lindberg
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
James, We're delighted to hear that overall, you had a fine experience during your stay with us! We appreciate your valuable feedback regarding accessibility concerns, especially for guests in their golden years. Your suggestion for painted metal rails or a TREX rail system is noted, and we'll certainly take it into consideration for future improvements. It's our goal to ensure all guests feel comfortable and safe during their time at our beachy retreat on the Outer Banks. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Jenni

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Jenni, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

Keyan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly pet friendly. They welcome dogs on majority of the property with the expectation of pool and gym. However, they do charge you a 300 USD pet fee per stay per room. So if you are only staying for a night or two, it’s really pricey. For this fee, they provide you some convenience items for your pet…. So it’s a nice little souvenir to take home too. We came during the off season, some amenities are not open. Seems to be a nice place to vacation in the summer time with many activities.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Hi Keyan, thank you for staying with us st Sanderling Resort! We're delighted to hear that you found our hotel accommodating for your furry companion. It's great to know that you appreciated the convenience items provided for your pet. We also acknowledge that some amenities may not be available during the off-season, but we're glad you recognized that our property offers a wide range of activities in the summer. We hope you consider returning during the warmer months to enjoy all that we have to offer. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 Poor

Catherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in dire need of a facelift. It is not the Sanderling of yesteryear. The daily resort fee was so deceptive! Unbelievable! To think I actually contemplated having my daughter’s wedding there.
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Catherine, thank you for sharing your feedback about your recent experience. While we're glad that you received attentive service from our dedicated staff, we are disappointed that the remainder of your stay fell short of your expectations. We understand your concerns and take your feedback seriously. Guest satisfaction is of the utmost importance to us and we are continually working to make enhancements to provide a better experience for our guests. Thank you again and we hope we will have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
I wanted a resort with a spa and restaurant for a much-needed respite from work, and the Sanderling fit the bill exactly! I wish I had come a couple of weeks earlier as some things in the area were considered post-season and not available or were limited, but the trade-off was the peace and quiet. My room was comfortable and the staff were helpful- highly recommend!
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 7, 2023
Sheila, we're thrilled to hear that the Sanderling was the perfect choice for your laid-back getaway from work. It's wonderful to know that our friendly and attentive staff provided you with outstanding service and that you were able to unwind in our welcoming, comfortable atmosphere. While it's unfortunate that some things in the area were limited due to the post-season, it's wonderful to know that the peace and quiet of the surroundings added to your overall experience. Thank you for the recommendation, and we hope to have the pleasure of welcoming you back for another relaxing getaway in the future!

4/10 Poor

Don Sr

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room had a broken screen on deck door, both bars were closed, cockroach on bedroom floor still alive, adult pool not heated.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 7, 2023
Don, thank you for sharing your concerns with us and leaving your review. We are disappointed to read about the experience you described. We truly value your feedback and can assure you that we are always looking for ways to improve our facilities. Guest comfort and satisfaction are important to us, and we appreciate your patience and understanding.Your comments will be shared with our leadership team, and we do hope we will have the opportunity to welcome you back in the future.

6/10 Okay

Diane, THE PLAINS

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Diane, thank you for staying with us. We appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Michelle, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

6/10 Okay

Dr. Tammy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property overall is run down. The pool area was overgrown with long grass and weeds. It was clear that the property is not being kept up. Also, the onsite dining is limited, and the one restaurant on the property is ridiculously overpriced. Very disappointing, especially for the cost of staying at this resort. Don't think we will be back.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Hello Dr. Tammy, thank you for taking the time to share your concerns. We appreciate your insights and we are disheartened to hear of the inconveniences you encountered during your stay. Our guests' satisfaction is of the utmost importance to us and it's disappointing to know that your visit fell short of your expectations. Your feedback is valuable, and will help us make necessary improvements to provide a better experience for our guests in the future. Thank you again and we wish you safe travels.

10/10 Excellent

LINDA, BURKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Linda, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

4/10 Poor

Linda

Traveled with partner
Disliked: Amenities, property conditions & facilities
VERY expensive for a very mediocre room, noisy hvac, poor amenities (beach chairs / umbrella we self setup, no streaming services, and coffee was only available in one building…).
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Linda, we appreciate your feedback regarding your recent stay and are disappointed to know that your experience did not meet your expectations. The inconveniences you encountered have been noted and will be taken into consideration as we work to improve our offerings. We understand the importance of providing a comfortable and convenient experience for our guests, and we'll strive to make necessary improvements. Your feedback is valuable as we continually seek to enhance our guest experience. Thank you for sharing your observations, and we hope you'll consider giving us another opportunity to provide you with a more satisfying experience in the future.

8/10 Good

LeeAnn

Traveled with family
We be back. Great property
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 9, 2023
LeeAnn, thank you for sharing your thoughts regarding your recent visit to Sanderling Resort! We're delighted to hear that you plan to return to our property and that you had a positive overall experience. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future. Thank you for choosing our property, and we can't wait to host you again!

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Team
Excellent stay and great staff. The Lifesaving Station and front desk reception team made our time there even more delightful for our 30 year anniversary.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Hi Garfield, thank you for staying with us at Sanderling Resort! We're thrilled to hear that you had an excellent stay and that our friendly staff, especially at Lifesaving Station and front desk, contributed to making your 30th anniversary celebration even more delightful. Your kind words are greatly appreciated, and we're delighted to have been part of such a special occasion. Thank you for choosing us for your celebration, and we look forward to welcoming you back for future memorable moments.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property and pretty much the only resort type place on this part of the Outer Banks. Loved our spacious room and modern bathroom. Pretty pools but you couldn’t see the beach from them because of the necessary protective dunes—not a negative really because the practical is critical here. Only negative is that they seemed to be short staffed with longer than comfortable or necessary waits for food at the breakfast place. Once we got it the food was excellent. All in all, a nice experience.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Patricia, thank you for staying with us at Sanderling Resort! It's wonderful to hear that you loved our spacious rooms and modern bathroom, and we're glad you enjoyed our amenities like our relaxing pools. We're disappointed to hear about the inconveniences you encountered and your feedback has been noted. Thank you for sharing your overall positive experience, and we hope to have the pleasure of welcoming you back for an even smoother and more enjoyable stay in the future.

6/10 Okay

Christopher

No elevator to start with ... overpriced for just a visit.. they offer alot of options... overrated.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Christopher, thank you for sharing your honest feedback on your recent experience. We are disappointed that your stay with us did not reach your expectations and we appreciate you sharing your concerns. Your thoughts have been communicated with our leadership team and will be reviewed as we continue towards enhancing our guests' experience. Thank you for sharing your thoughts, and we hope that you'll consider giving us another chance in the future to provide you with a more satisfying experience.

8/10 Good

Marc, Bloomington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach plus pool combo is unbeatable.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Hi Marc, thank you for staying with us at Sanderling Resort! We are thrilled to hear that you enjoyed our beach access and various amenities, including our stunning pools. The combination of a beautiful beach and our refreshing pools offers the best of both worlds for relaxation and recreation. We're thrilled you enjoyed this fantastic feature during your stay, and we look forward to hosting you again for more beach and poolside enjoyment in the future!

10/10 Excellent

Joanna

Liked: Staff & service, property conditions & facilities, room comfort
Loved this hotel, so much better than I was expecting. Great facility.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Joanna, thank you for your kind words regarding your recent stay at Sanderling Resort! We're delighted to hear that you had such a wonderful time with us and that it exceeded your expectations. Providing a great facility and a memorable experience for our guests is of the utmost important to us and we are glad you experienced this firsthand. Thank you for choosing us, and we look forward to hosting you again in the future!

8/10 Good

lindsey leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy beach access!!!
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Hi Lindsey, thank you for staying with us at Sanderling Resort! It's wonderful to hear that you enjoyed your recent visit and our convenient beach access. We strive to make your beach stay as convenient and enjoyable as possible. We are looking forward to welcoming you back for another relaxing visit!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Karen, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

8/10 Good

Jaime

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 9, 2023
Jaime, thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

6/10 Okay

Ryan, New Brighton

Traveled with partner
It was nice but overpriced for the room that faced the parking lot.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 14, 2023
Hi Ryan, thank you for taking the time to share your thoughts. While we are glad that you had a great overall experience, we're disappointed aspects of your stay fell short of your expectations. We strive to offer a variety of room options to suit different preferences and we regret that your accommodations were not what you expected. Your feedback is invaluable and will be taken into account as we continually work on improving our guests' experience. We appreciate your input and hope to have another opportunity to welcome you back.

10/10 Excellent

amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived an hour early for check-in and were greeted with smiles from the second we pulled into the parking lot to the moment we arrived at the front desk. Check -in was seamless and we were able to begin our special getaway sooner than expected. The beach access was easy to maneuver (I have mobility issues) as was the ingress and egress points going to and from our room. The view was exceptional and service impeccable.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Hi Amy, thank you for staying with us at Sanderling Resort! We're absolutely delighted to hear about your positive experience from the moment you arrived. Making check-in seamless and service impeccable are some of our top priorities, and we're pleased that we met your expectations. Thank you for your kind words about the exceptional view and the friendly welcome you received. Your feedback encourages us to continue offering the level of service that you enjoyed. We look forward to welcoming you back for another special getaway.

8/10 Good

Maura

Stayed 4 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Maura, thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Arvind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Hello Arvind, thank you for staying with us at Sanderling Resort! It's wonderful to know that you had a great time during your time with us. Our goal is to provide our guests with a relaxing and comfortable atmosphere and we are thrilled that this was reflected in your stay. It was a pleasure welcoming you and we're looking forward to your next visit!

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach hotel in a nice city
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Hi Martin, thank you for staying at Sanderling Resort! We're thrilled to hear that you enjoyed our beachfront location and comfortable accommodations. We strive to provide our guests with a relaxing and seamless experience and it's wonderful to know that you experienced this firsthand. Thank you again and we're looking forward to welcoming you back again soon!

10/10 Excellent

LINDA, Washington Crossing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 7, 2023
Linda, thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to beach. would suggest installing a ramp to the beach for handicap people easy access.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 7, 2023
Marcia, thank you for taking your time to share your experience at Sanderling Resort! We are pleased to hear that you enjoyed our location's proximity to the beach. Your additional feedback is appreciated and will be shared with our team as we continue to work towards enhancing our guests' experience. Thank you again and we can't wait to welcome you back for another memorable experience.

8/10 Good

Michael

Stayed 6 nights in Aug 2023
Response from General Manager on Sep 25, 2023
Michaell, thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Resort!
I am beyond impressed with The Sanderling. This was our first time here and our first vacation with our 2 puppies. I chose the Sanderling because they were pet friendly. The resort is gorgeous and all staff members from the front desk, to restaurant staff, to housekeeping were fantastic. Always smiling and ensuring we were happy and asking if we need anything. Shout out to Lisa for being kind and helpful… and for the puppy goody bags! The hotel is beautiful, spacious, clean, and the room was large with a big balcony and great amenities. I loved that there are three restaurants ranging from beachside bar to upscale dining. We didn’t have to leave the resort for anything. Relaxing, fun, and memorable weekend!
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Justin, thank you for such a glowing review! We're absolutely thrilled to hear that your first visit to Sanderling Resort was such a success. It's a joy to know that our pet-friendly policies were part of what drew you to our resort and that the experience lived up to your expectations. We believe that vacations are meant to be enjoyed by the whole family, fur babies included! We are especially pleased to hear that our team members left a lasting impression on you. We will be sure to pass your kind words along to Lisa! Those puppy goody bags are just one of the ways we aim to make all our guests feel welcome. Thank you for highlighting our dining options. We strive to offer a range of culinary experiences to suit all moods and occasions, and it’s great to hear you took advantage of them. We can't wait to welcome you and your two puppies back for another relaxing, fun, and memorable stay with us. Until then, safe travels and warmest regards!

10/10 Excellent

Nagib

Liked: Cleanliness, staff & service, amenities
Top notch property! With great pools and access to beach!!
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Nagib, thank you for joining us at Sanderling Resort! We're thrilled to hear that you enjoyed your stay at our property! It's wonderful to know that you appreciated our pools, beach access, and the overall experience. Thank you for sharing your positive feedback, and we hope to welcome you back in the future for another fantastic stay!

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spider webs everywhere on the balconies and roach visitors in the bathroom when you turned on the bathroom light at night time
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Hi David, thank you for taking the time to share your concerns. We are disheartened to hear that there were aspects of your stay that prevented this from being the getaway you had in mind. We strive to provide a relaxing environment for our guests and we are disappointed that this was not reflected in your visit. Please know that your feedback is taken seriously, and we are committed to addressing these issues promptly. We will work diligently to rectify the situation to ensure that our accommodations meet the high standards that we strive for. Thank you again and we look forward to welcoming you back for an improved experience.

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Scammy resort fees added to every night
The reason for the bad review here is that this hotel follows the scammy practice of "resort fees". These were shown on the hotel.com booking, but it's still a bad bractice. Whatever day rate you see, add $39 resort fee *per night*. It's a really scammy practice of bringing down their day rate without actually doing that. For this reason, my review will be poor. I don't even get what the resort fee is for. They have a pool, big whup, so do all hotels and they don't all charge for it. They put chairs and towels on the beach. Again, not worth $39 a day. What gets me even more is that we checked in late on the first day, 8pm. So all the "resort" features are gone by that time, but still charged. They only have one non-ev charger, which always has a queue and is being used. There aren't enough loungers on the pool, and the ones that are there are occupied by 8am. The location is excellent, and the hotel itself is nice, expensive but nice. All in all, I was looking for a romantic luxury weekend with my wife, but I had a mediocre hotel stay with a sting in the tail when the bill came
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 5, 2023
David, Thank you for taking the time to share your feedback. While we're pleased to hear you enjoyed our location and found the hotel to be nice, we deeply regret that certain aspects of your stay did not meet your expectations. We strive to be transparent about all fees by disclosing them during the booking process on the website and we are disheartened that you experienced inconveniences in this regard. The resort fee is intended to cover various amenities and services to enhance your stay and we understand that the value of these can be subjective. Your concerns are valid points that we will definitely consider as we continuously look to improve our services. While we can't undo the inconvenience you've already faced, we do hope you’ll consider staying with us again so we can have a chance to provide you with the high-quality experience you expected and deserve.

6/10 Okay

Kallirroi

Traveled with family
Disliked: Amenities, property conditions & facilities
Tired and dated, lack of investment with worn carpets, probably understaffed and room was cleaned very late in the afternoon, no pool service. In addition they include a circa $35 daily resort charge which was not disclosed at the time of booking and not exactly sure what was it for. Definitely not a 4-star hotel.
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Hello Kallirroi, thank you for taking the time to share your thoughts. We appreciate your feedback and the insights you've provided. We are committed to continuously improving our guest experience, and your comments will certainly help us in identifying areas that need attention. Please note that all resort fees are stated during the booking process on our website. It's important for us to ensure that our guests have a comfortable and enjoyable stay, and we will take your feedback into consideration as we work on making necessary enhancements. We hope we will have the opportunity to welcome you back to experience the getaways we are known for.

10/10 Excellent

Francene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very peaceful and beautiful location.
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Francene, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our serene location. Creating a serene and picturesque environment for our guests is important to us, and we're glad that you enjoyed your time with us. We appreciate your comments and hope to have the opportunity to welcome you back for another tranquil and enjoyable stay in the future.

10/10 Excellent

Doreena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The property is on the beach. Amazing sunsets. Loved seeing the dolphins swim by each day. The family enjoyed both outdoor pools and hot tubs. Restaurants, shopping, and walking trails close by. Will definitely go back.
Stayed 8 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Doreena, thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your stay, from our clean accommodations to the stunning beachfront location. We're glad that you and your family had the opportunity to take advantage of our outdoor pools, hot tubs, and the various amenities nearby. Providing a range of enjoyable experiences is important to us, and we're pleased to know that you had a wonderful time. Thank you for your kind words and your intention to return. We look forward to welcoming you back for another great stay in the future.

6/10 Okay

Philip

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property has slipped a little in the fifteen years since our last stay. The grounds seem a little tired, young teens running a little wild in the evening disturbed the tranquility we were looking forward to. Crab hush puppies featured the lifesaving station restaurant were burnt to a crisp. My biggest disappointment was a whopping $300 pet fee. You are now “Pet friendly”, but when you charge that much, it would appear you don’t mean it!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Philip, Thank you for sharing your feedback about your recent stay with us. We appreciate your honest input and value your perspective as a returning guest. While we enjoy serving guests of all ages, we work hard to ensure everyone can still enjoy a peaceful and relaxing environment and are saddened that was not the case. Please note that all resort fees are stated during the booking process on our website. Your additional feedback is greatly appreciated and will be shared with leadership to enhance our guests' experience moving forward. Thank you again and we do hope we will have the opportunity to welcome you back.

10/10 Excellent

Walter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for adults and families. There are many activities and supplies available right on site, as well as a spa and several eating choices from casual to four star. The architecture is classic beach with the wear and tear you would expect on the ocean front with a constant east wind. We loved the adult oriented pool, the umbrellas and chairs supplied on the beach, the bar and lunch venue near the beach, and the big gas firepits for smores and casual conversation. Our room was clean, smelled good, and was very comfortable. There was plenty of parking for my oversized vehicle. I could nitpick a few areas for improvement, but none of it detracted from the excellent time we had in the ocean and on the resort property. We especially loved the staff who were so friendly and accommodating. They alone are a great reason to stay at this location. We will be back here one day.
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 7, 2023
Hi Walter, thank you for sharing your wonderful experience at our resort! We're thrilled to hear that you had a fantastic time and enjoyed the various amenities and activities we offer. Creating a comfortable and enjoyable atmosphere is important to us, and we're pleased that you had a memorable time. We're glad that your room met your expectations in terms of cleanliness, comfort, and space. Providing a welcoming and pleasant environment is a top priority for us. Your kind words about our staff are greatly appreciated. We're proud of our team members who work hard to provide friendly and accommodating service to our guests. Thank you for choosing our resort, and we can't wait to welcome you back for another excellent stay in the future!

10/10 Excellent

John

Stayed 5 nights in Jul 2023
Response from General Manager on Aug 30, 2023
John, Thank you for staying with us. It was a pleasure having you and I look forward to welcoming you again!

10/10 Excellent

Keyla

Liked: Staff & service, property conditions & facilities
Last minute reservation turned out to be one of the best times for my family. Excellent staff, service and quality. This resort can be for family or as a couple or even if you are by yourself.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Hi Keyla, thank you for sharing your kind words regarding your recent stay with us! We're delighted to hear that your last-minute reservation turned into a wonderful time for your family. Our team takes great pride in providing excellent service and quality to all our guests, whether they are families, couples, or solo travelers. We're grateful for your appreciation and hope to have the pleasure of welcoming you and your family back to our resort soon!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 7, 2023
Rose, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 7, 2023
Douglas, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the greatest time. Sanderling exceeded all expectations
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 31, 2023
Hi Johnny! Thank you for sharing your wonderful experience with us! We are thrilled to hear that we exceeded all your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic getaway!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 28, 2023
John, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!

2/10 Terrible

Heather

Stayed 3 nights in Jul 2023
Response from General Manager on Aug 15, 2023
Heather, thank you for staying with us. We appreciate your feedback and will share it with our team. We hope to welcome you again for an improved experience.