Ratings based on 205 Verified Reviews

3.3 out of 5
72% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

SHORT BREAK TO VISIT DUDLEY ZOO

Posted Mar 15, 2017
Pros: location
Cons: cleaner rooms and polite reception staff
Location: Dudley is great to see the castle and the zoo and town only a few minutes walk away.
Decent food served and quiet but room in need of a clean and bed sank in middle. Reception staff on arrival could have been more welcoming. However for the price we would stay again.
3 out of 5
by A verified traveler from Birmingham

Where to start.......

Posted Feb 16, 2017
Reception staff were lovely, room was a bit out dated and everything seemed out of place and wonky.. Maybe that's just my OCD... Bed was comfortable when on your own side, however it was 2 single beds pushed together that eventually formed a gap inbetween, causing my partner and I unable to cuddle.. We did not like this.... Alarm system needs looking at as fire alarm went off at 11pm as someone had a shower.. We went for a meal in the conservatory restaurant. Although we kind of ate and left as wasn't all that welcoming.... Now I know it was Valentine's Day and all but was there any need for the bar maid to be drooling over her phone all night? Every time we looked around her thumbs were going or taking phone calls... Not good!! The male who served us would benefit from a hospitality course or maybe a job where he doesn't have to be bothered by customers... we walked to the door of which he (what we thought) kindly opened and he said can I help you, we said is this the restaurant, he just replied 'Yes' and stood there looking at us so we had to ask if it was ok to come in. He then just walked off, so we had to follow and ask if we were to be seated or just seat ourselves. Meal was absolutely lovely. Well done to the chefs... Highly recommend Gourmet Burger, was so big I could only eat half! Partner had Gammon which he thoroughly enjoyed.. Due to getting engaged whilst there, the rest of our visit was absolutely delightful. Thank you!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Housekeeping very poor
3 out of 5
by A verified traveler from Manchester

average place

Posted Oct 18, 2016 on Hotels
comfy enough but you wouldn't take your bird there.
4 out of 5
by A verified traveler

Acheap, reasonable bed for the night

Posted Oct 3, 2016 on Hotels
We paid roughly £40 per night for this hotel and it was ideal for our needs. We were visiting family and friends in the local area so only needed a bed for the night, nothing fancy. For this purpose we would definitely consider the hotel again. The only downside was that the shower ran cold after a couple of minutes so both of us had a cold shower each morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Needs a little tlc but did the job

Posted Sep 27, 2016 on Ebookers
Cons: No mention of wifi and by the time we realised, we were settled so couldn't be bothered to ask the staff. Needs an update for décor and bathroom.
The room was fine, suited our needs. The tv was in a fixed position, which wasn't great but caused minimal issue. The staff were nice but didn't offer checkout time or wifi code up front.
2 out of 5
by A verified traveler

Too expensive for the service.

Posted Sep 13, 2016 on Hotels
The hotel is located very conveniently but lacks good shower (who takes a bath in a budget hotel?) which means a lack of pressure, temperature or it being fixed to the wall at 5 feet. Wi-fi is slow and not secured so it's a good spot for hackers. The room isn't maintained daily and fresh towels are left on the floor next to the door. Sadly after many visits I have had enough. Too expensive for the service.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2016 on Hotels
1 out of 5
by A verified traveler

Wow...

Posted Aug 26, 2016 on Hotels
Yuck