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Reviews of Village Hotel Birmingham Dudley

3.5 out of 5
Village Hotel Birmingham Dudley
Castlegate Park, Birmingham Rd, Dudley, England

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 1002 reviews" "
Rating 8 - Good. 348 out of 1002 reviews" "
Rating 6 - Okay. 174 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tracy

Liked: Amenities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Nathan Thandi on Mar 25, 2024
Good afternoon,Thank you for taking the time in doing a review,I'm glad you had a good stay with us and we hope to see you again in the future!Nathan Thandi Village Hotel Dudley Team Leader

8/10 Good

Anne

Business traveler
Liked: Cleanliness, staff & service
Food a bit limited
Stayed 1 night in Mar 2024
Response from host team on Mar 20, 2024
Hi AnneThank you for your feedback we really appreciate it.We hope to see you again soonKind RegardsHost Team

10/10 Excellent

Adam, Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Host Team on Mar 20, 2024
Hi Adamthank you so much for your positive feedback we are glad you enjoyed your stay.We hope to see you again soonKind RegardsHost Team

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here class hotel
Stayed 1 night in Feb 2024
Response from Host Team on Mar 3, 2024
Thank you for your feedback! We are glad to see you enjoyed your stay once again

10/10 Excellent

Keeley-Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so clean! Bed is very comfortable too. I never been a pool that warm either it was incredible. The food in the restaurant was very good on the evening the only problem with breakfast there was no hash browns and only scrambled egg to be fair, that’s my only criticism. Also love, the fact is a Starbucks inside.
Stayed 1 night in Feb 2024
Response from Carrie on Feb 19, 2024
Hi Keeley-Anne, thank you for you amazing feedback :) We look forward to welcoming you back soon, if you wish to have other egg types you can request this with our friendly P&G StaffKind RegardsCarrieHost Team

8/10 Good

Shafik

Good place
Stayed 1 night in Jan 2024
Response from Host Team on Feb 17, 2024
Thank you for your feedback! We really appreciate it

6/10 Okay

Kamran

Stayed 2 nights in Dec 2023
Response from Host Team on Dec 30, 2023
Thank you for your feedback. We really appreciate it

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel, walls are a bit thin!
Hotel itself if nice. Walls are very thin, our bed which wasn't attached the wall moved when the people next door were having sex.
Stayed 2 nights in Nov 2023
Response from Host Team on Dec 30, 2023
Thank you for your feedback. We really appreciate it

2/10 Terrible

Ben

Stayed 1 night in Dec 2023
Response from Host Team on Dec 11, 2023
Thank you for your feedback! We really appreciate it

4/10 Poor

Faye

Liked: Cleanliness, staff & service
Not value for money at all! Lifts were broken I had noise from smokers until midnight out of the fire exit and a crying brat across the hall! No fridge or phone for £135 room I expect that at least! Room was cold had noisy heater on all night. Would not recommend at all!
Stayed 1 night in Nov 2023
Response from Host on Nov 28, 2023
Thank you for your feedback! We really appreciate it. We do hope to see you at Village Dudley again soon

10/10 Excellent

MARK

Stayed 1 night in Nov 2023
Response from Host on Nov 26, 2023
Thank you for your feedback! We really appreciate it

6/10 Okay

Susie

Business traveler, Traveled with partner
Liked: Amenities
Disappointing food, pricey drinks, little soundproofing in rooms.
Stayed 2 nights in Nov 2023
Response from Host Team on Nov 20, 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Christopher

Stayed 3 nights in Nov 2023
Response from Host on Nov 14, 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Karl

Stayed 1 night in Nov 2023
Response from Host on Nov 14, 2023
Thank you for your feedback! We really appreciate it

4/10 Poor

Robert

Stayed 2 nights in Nov 2023
Response from Host on Nov 14, 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Isabelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty clean, the bed was very comfy. Although the mugs in the room were dirty and at 10 o’clock on our first morning we had house keeping banging on our door shouting at us that check out is at 11 even though we weren’t due to check out on that morning? Other than that, the front desk staff were helpful and we had a nice stay.
Stayed 2 nights in Nov 2023
Response from Host Team on Nov 7, 2023
Thank you for your feedback! We really appreciate it. We do hope to see you at Village again soon

6/10 Okay

Gayle

Liked: Cleanliness, property conditions & facilities
Response from Host Team on Nov 7, 2023
Thank you for your feedback! We really appreciate it :-)

2/10 Terrible

Lorraine

Stayed 1 night in Nov 2023
Response from Host Team on Nov 7, 2023
Thank you for your feedback! We really appreciate it

2/10 Terrible

Derek

Stayed 1 night in Nov 2023
Response from Host on Nov 4, 2023
Thank you for your feedback, we really appreciate it

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff easy process
Stayed 1 night in Sep 2023
Response from Host on Oct 24, 2023
Thank you for your feedback! We really appreciate it :-)

10/10 Excellent

Jagpreet

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Host Team on Oct 23, 2023
Thank you for your feedback! We really appreciate it

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Shocking stay, loud music pumping out until after 1am !! Toilet taking forever to fill the cistern, not acceptable ! Room Doors made to slam so women throughput by loud residents returning to room !!
Stayed 1 night in Oct 2023
Response from Host Team on Oct 22, 2023
Thank you for your feedback! We really appreciate it. We take pride in guest satisfaction we hope to see you again at Dudley to restore your faith in Village

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Host on Oct 4, 2023
Thank you for your feedback. We really appreciate it!

4/10 Poor

Harminder

Traveled with partner
Disliked: Amenities
We were allocated a disabled room when we had not booked it. Everything thing in the bathroom very low, very little lighting in the bathroom -cannot do make up at all or see anything the mirror. The extractor fan in the bathroom not working and ceiling above shower mouldy. Poor bathroom conditions. We were not expecting this low level of standard from a village hotel that was not cheap. Very disappointed.
Stayed 1 night in Sep 2023
Response from Host Team on Sep 26, 2023
Thank you for your feedback! We really appreciate it. We are sorry your stay wasn't up to our usual standards, we take pride in guest satisfaction here at Village. We hope to see you at Village again soon.

10/10 Excellent

Kaitlyn

Stayed 1 night in Sep 2023
Response from Host Team on Oct 23, 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Tai Ho Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Host Team on Sep 13, 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop off point in the Midlands
This was a really good hotel to stay in with the family whilst visiting the Black Country Museum.
Stayed 1 night in Aug 2023
Response from Host Team on Sep 2, 2023
We are so happy you enjoyed your stay with us. Thank you for your feedback :)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Host Team on Aug 29, 2023
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very nice clean room great for relaxing in after a strenuous day would definately stay again Near bus stop for buses into Birmingham great place
Stayed 1 night in Aug 2023
Response from Host on Aug 24, 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Come to watch a gig
Big but friendly hotel, good check it, nice room hot day both windows opened and high quality fan, very powerful shower and very comfortable bed, Wi-Fi’s a bit hit n miss on the room tv only got bbc channels, breakfast again excellent great choice but no black pudding in the black county (criminal) definitely use again tho if visiting for another gig
Stayed 1 night in Aug 2023
Response from Host Team on Aug 12, 2023
Thank you for your review! We really appreciate it! We hope to see you at Village soon.

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023
Response from Host Team on Aug 13, 2023
Thank you so much for your positive feedback :)

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, room comfort
Glorified chain pub with lodgings
Premier inn standard rooms. Bar food no better than Wetherspoons, but sold at Hilton prices. Have to check yourself in, and even print your own room key. No personal touch at all. Staff were friendly enough when one could be found. Got ripped off, nearly £20 for a large coke and 2 pints. Better booking a nice pub with cosy rooms.
Stayed 1 night in Aug 2023
Response from Host Team on Aug 9, 2023
Thank you for your feedback. We are sorry to hear it didn't meet your expectations during your stay.KInd RegardsHost Team

6/10 Okay

Simon

Traveled with family
Liked: Cleanliness, staff & service
Having been to most of the other village hotels, no air con was not ideal and led to a poor sleep. Especially when music was banging out loud so couldn’t open windows! Pool great, albeit gym facilities need a padlock to secure items!
Stayed 1 night in Jul 2023
Response from Nathan T on Jul 31, 2023
Good afternoon,I'm sorry to hear that you haven't had a great stay with us, i do apologize about the noise issues and no air con.I really hope you give us another try in the future,Nathan Thandi Village Hotel Dudley Team Leader

10/10 Excellent

Cheriess

Stayed 2 nights in Jul 2023
Response from NT on Jul 31, 2023
Good afternoon,Thank you so much for your 10 out of 10 review, I'm glad you had an amazing stay with us.Have a great day,Nathan Thandi Village Hotel Dudley Team Leader

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Nathan Thandi on Jul 8, 2023
Good afternoon David,Thank you for 10 out of 10 review! I hope you have an amazing day,Nathan ThandiVillage Hotel Dudley Team Leader

8/10 Good

Rob

Stayed 1 night in Jul 2023
Response from Nathan Thandi on Jul 7, 2023
Good morning,Thank you for your review! We all hope to see you again in the future,Have a great day! Nathan Thandi Village Hotels Dudley Team Leader

4/10 Poor

Gagandeep

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t really get the experience I wanted. I tried to get a quiet nap before my big night. But got woken up and had to evacuate because of fire alarm which annoyed me a lot as it wasn’t a fire alarms just a pranks by group of kids mask and hoddies who were allowed in the hotel in first place. Didn’t feel safe about that. After finding yellow stains on pillows and bedsheets really made my stay uncomfortable.
Stayed 1 night in Jul 2023
Response from Host on Jul 4, 2023
Thank you for your feedback. We really appreciate it. We are sorry your experience wasn't what you expected. We hope to see you back at Village soon to restore your faith.

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from Host on Jul 2, 2023
Thank you for your feedback!We really appreciate it

2/10 Terrible

shaun

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Host on Jun 30, 2023
Thank you for your feedback! We really appreciate it

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel
Lovey hotel with great facilities. However the room was very warm and there were boy racers revving their engines and racing around the hotel all through the night.
Stayed 2 nights in Jun 2023
Response from Host on Jun 30, 2023
Thank you for your feedback! We really appreciate it

2/10 Terrible

Mr Brian

Traveled with family
Very diserpointed with your service was bad as we attended a furnenal we travel from London to Dudley we got to the hotel where there was no booking for us and the hotel was full and we had to go back to the hotel 4hours later to get a room
Stayed 1 night in Jun 2023
Response from Host Team on Jun 17, 2023
Hi Mr Brian, Apologies about your reservation not been booked in our system via Expedia. I am glad our Host team member who was on duty managed to sort your reservation out for you and get you booked in.This has been raised with Expedia in regards to your reservation not initially being booked in.Thank you for your feedbackKind RegardsHost Team

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023
Response from Nathan Thandi on Jun 17, 2023
Good afternoon Frank,Thank you so much for your 5 out of 5 review!! I hope you have an amazing weekend,Nathan Thandi Village Hotels Dudley Team Leader

6/10 Okay

Wayne

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Host on Jun 8, 2023
Thank you for your feedback! We really appreciate it.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Host on Jun 7, 2023
Thanks for your feedback! We really appreciate it!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaint at all. Really enjoyed our 1 night stay.
Stayed 1 night in Jun 2023
Response from Host on Jun 5, 2023
Thanks for your feedback! we really appreciate it!

10/10 Excellent

Josephine

Stayed 7 nights in May 2023
Response from Host on Jun 25, 2023
Thank you for your feedback! We really appreciate it

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Host on Jun 5, 2023
Thanks for your feedback! We really appreciate it!

10/10 Excellent

Donna

Stayed 1 night in Jun 2023
Response from Host on Jun 5, 2023
Thanks for your feedback! We really appreciate it!

10/10 Excellent

LEIGH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Host Team on Jun 3, 2023
Thanks for your feedback! we really appreciate it.

8/10 Good

Paul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Host Team on Jun 3, 2023
Thank you for your feedback! we really appreciate it!