Ratings based on 144 Verified Reviews

3.4 out of 5
60% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from england

Great location lovely hotel.

Posted Dec 14, 2016
Stayed for 4 nights went to the Christmas markets. Room was so comfortable great beds nice cold fridge in the room. Lovely bathroom and very friendly staff. Would recommend to everyone. Only a 5-10 min walk from the markets.
1 out of 5
by A verified traveler

Avoid this , no coordination between front desk ac

Posted Feb 28, 2016
Hollow words, deals not followed up, staff did not know what to do with Best Western rewards , akward situation
5 out of 5
by A verified traveler

Great Value for Money

Posted Feb 10, 2016 on Hotels
Friendly Staff, very good location, very good restaurants in the immediate vicinity.
4 out of 5
by Brenda from Aberdeen

Posted Dec 8, 2015 on Hotels
This hotel is central and staff very helpful. Breakfast was good. The only thing that would have liked was a kettle in the room. It was raining when we stayed there and couldn't make a cup of tea to heat us up!
3 out of 5
by A verified traveler from Vancouver

Average Hotel near Dusseldorf Train Station

Posted Nov 12, 2015
Pros: Location...close to Station
Cons: Internet speed...
Location: Close to station with a Great Bar/ Restaurant...across the street (The Schumacher)
Arrived at 9pm. Checked into a single Non Smoking room which had obviously been "smoked" in the night before. Complained to front desk where they assured me it was a non smoking room....but...we will upgrade you this one time to a double room Nobody went to check the room so some poor soul got it after me. Otherwise average hotel with limited parking and very slow internet
3 out of 5
by A verified traveler

Overpriced and is not a 4 star hotel

Posted Oct 17, 2015
Attended during a trade show and the price was for the room was very high. Room was small and decor was old except for bathroom which was new but shower was very small.
4 out of 5
for Everyone
by A verified traveler from Wales

Good Location

Posted Oct 15, 2015
Pros: Location
Cons: Stayed for one night all good apart from the room must have been used previously for smokers so it smelt. Didn't ask to be moved as only one night.
Location: Location great, Schumachers across the road great place to eat.
Staff were very helpful on arrival. Breakfast was very good.
2 out of 5
by A verified traveler

Posted Aug 9, 2015
Shower crucible leaked like hell and the air conditioning system did not work; it was so hot in the room and unbearable.
1 out of 5
by Alina from London

Worst experience ever!

Posted Aug 1, 2015 on Hotels
Worst service ever! Couldn't get into the room and had to wait in the lobby until 3am because hotel staff had resold the room that we actually paid in full in advance to someone else for several hours use!!! Moreover, hotel staff didn't even want to resolve the situation! Now even after writing a complaint letter they still haven't issued a refund even though it was promised by staff. Stay away from this hotel.
2 out of 5
by shih feng from Taiwan

no air conditioning

Posted Jul 30, 2015 on Hotels
no air conditioning all the time. The room was very hot until midnight.