Horrible people in good city
Posted May 5, 2016 on Hotels
1. when checking in, I asked for use of hhonors membership, but embarrassed by blaming like explain that you are not entitled to get any benefit since booking was made by hotels.com. People were around, everybody looked at us, it was shamed.
2. wrong room was given, changed with lame excuse.
3. noisy room because of their day office on top of the room, hotel admitted not able to get rid of noise during 7am ~ 11pm. asked for change, they argued that normal people don't stay in the room in a day time. Big argue. managed to change. but hotel refuse to bring a new room key to the old room. (quote.'we cannot send someone because you cannot speak english well')
4. talking about the incident to the other lady, but another argument, almost fighting blaming us not to satisfy.
First time in Dusseldorf, impression of city was good, good biz meeting, but horrible hotel.
Felt like being discriminated