Ratings based on 197 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

DUS sprach Hilton Dusseldorf

Posted Jul 5, 2016
Pros: The overall ambience and quiet, the menus in the dining halls, and the cleanliness in the rooms
Cons: For me? Have no idea.
Location: The location appears great. Unfortunately, due to the brevity of my stay and a fall days earlier (Netherlands)I'm unable to judge the environment.
The only reason I did not give this hotel an overall '5'-rating is the presence of a defective water-heater in my room! However, my complaint to the front-desk was immediately rectified...
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good for city access/Messe

Posted Mar 21, 2016
Pros: As above
Cons: As above
Location: As above
Ideal for the exhibition Messe venue as it is near for both taxi and the tram which runs from very close by. Close to the airport (Dusseldorf). Some way from the station if arriving by train but again via the tram both this and the old town with shops restaurants etc. are very accessible. Restaurant staff in particular were very helpful and friendly. Small but well equipped gym and sauna. On site massage therapy also recommended. Part of a large conference facility. None on at time of visit and clearly client numbers could increase exponentially.
Comment from Hotel Management
Mar 21, 2016 by GM, Hotel Management
Dear Guest, Thank you very much for your feedback and we are pleased that you enjoyed your stay with us and our location. We look forward to hopefully welcoming you back soon. Kind regards Mathias Busch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to everything!

Posted Mar 18, 2016
Pros: staff is very friendly and helpful.
Cons: breakfast and parking prices.
Location: location is excellent, 10 minutes by car to downtown and in walking distance to restaurants.
it was my second time staying at the Hotel. breakfast is very pricey for the quality of foof and parkng is definetly too expensive so we had to find parking about a block away from hotel, but i love the hotel and i will stay there in the future.
Comment from Hotel Management
Mar 21, 2016 by GM, Hotel Management
Dear Guest, Thank you very much for your comments and for complementing our staff. We are pleased that you enjoyed your recent stay with. We look forward to hopefully welcoming you back very soon and remain with kind regards Mathias Busch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2016
I enjoyed my stay. Good hotel and good location for the EuroCIS conference.
Comment from Hotel Management
Mar 3, 2016 by GM, Hotel Management
Dear Guest, Thank you very much for your comments. We are pleased that you enjoyed your stay and our location very much and look forward to hopefully welcoming you back soon. Kind regards Mathias Busch General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2015
Had a good two night stay at the Hilton my only issue was with the bathroom as the shower head was cracked
Comment from Hotel Management
Jan 4, 2016 by Sales, Hotel Management
Dear Guest, Thank you very much for your comments. We are pleased that you had a good stay with us and I apology for the cracked shower. We look forward to hopefully welcoming you back very soon, kind regards Mathias Busch General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2015
Excellent stay really great staff. The gym and the sauna are beautiful
Comment from Hotel Management
Dec 22, 2015 by Sales, Hotel Management
Dear Guest, Thank you very much for your review and for complementing our staff. We are pleased that you enjoyed your stay with us and look forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager
2 out of 5
by A verified traveler

Not a enjoyable stay

Posted Oct 29, 2015
I had a room closer to the lift and couldn't sleep until 3:00 am in the morning due to the constant noise. I have stayed into the hotel couple of times earlier and it was ok. I have had better experience staying in other hotels within Dusseldorf.
Comment from Hotel Management
Nov 30, 2015 by Sales, Hotel Management
Dear Guest, Thank you very much for your comments. I am sorry to read that you did not enjoy your stay with us and apology for any inconveniences caused. We look forward to hopefully welcoming you back very soon. Kind regards Mathias Busch General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi, UAE

Nice hotel but the location is not that good,

Posted Oct 5, 2015
Pros: The staffs are nice and helpful
Cons: If I have to visit Düsseldorf next time I'll choose another five star hotel
Location: Is not good and not close to shopping area
The hotel is fair but it should be better in comparison to five star hotel. There is no WiFi only in the lobby which is very unusual as all five stars I used in my trips provide it free. The breakfast is not included and more than what it should be, they charge it 27 Euro per day There was no shuttle bus to help going to the congress venue or to pick up from the airport
Comment from Hotel Management
Nov 30, 2015 by Sales, Hotel Management
Dear sohail, Thank you very much for your comments and for complementing our staff. I understand from the feedback that we have not met your expectations during your recent stay and I apology for any inconveniences caused. We look forward to hopefully welcoming you back soon. Kind regards Mathias Busch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted Oct 4, 2015
Pros: Well-appointed room, clean.
Location: The hotel is not located near anything but the 30-35 minute walk to the old city is very nice along the Rhine in good weather.
I would definitely stay here again. Room was excellent. The location is a bit far from the downtown and also from the Congress Centre but public transit is close by and efficient.
Comment from Hotel Management
Nov 30, 2015 by Sales, Hotel Management
Dear Guest, Thank you very much for your comments. We are pleased that you enjoyed your stay with us and your room and look forward to hopefully welcoming you back soon. Until then I remain with kind regards Mathias Busch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice Hitel, convinient

Posted Oct 1, 2015
Nice and very convinient, breakfast extremely expensive, i would have like to have free parking like most Hotels in USA, or pay with a time clock and not been ripoff paying fir a hole day when i only park for 2hrs.
Comment from Hotel Management
Nov 30, 2015 by Sales, Hotel Management
Dear Guest, Thank you very much for your comments and we are pleased that you enjoyed your stay with us. We would like to inform you that compare our parking fees with our local competitors. We look forward to hopefully welcoming you back, kind regards Mathias Busch General Manager