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Reviews of Leonardo Hotel Düsseldorf Airport Ratingen

Leonardo Hotel Düsseldorf Airport Ratingen
Broichhofstrasse 3, Ratingen, NW

Reviews

8.2

Very Good

Rating 10 - Excellent. 200 out of 558 reviews" "
Rating 8 - Good. 238 out of 558 reviews" "
Rating 6 - Okay. 73 out of 558 reviews" "
Rating 4 - Poor. 29 out of 558 reviews" "
Rating 2 - Terrible. 18 out of 558 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

No flexibility, I had to change the dates because of a family emergency and even though they had vacancies they refused to change the dates of my stay or give a refund
Stayed 1 night in Mar 2024
Response from Florian Schmitz on Mar 17, 2024
Dear Christine,thank you for your feedback.We unterstand your situation, unfortunately you have booked an advantage rate which can not be changed or cancelled afterwards.For future bookings we recommend to book the flexible rate which is usually free cancellable and changeable until 6pm on the day of arrival.kind regardsLeonardo Hotel Düsseldorf Airport Ratingen

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Florian Schmitz on Jan 19, 2024
Dear Craig, the entire Leonardo Hotel Düsseldorf team says: "THANK YOU!" for your great rating. We are glad that you enjoyed your stay and hope to welcome you soon in our house. Best regards, Your Leonardo Hotel Team

8/10 Good

Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used buses from the airport station to reach this hotel, only 3 stops away. It seems popular with those arriving by car and leaving their car during trip away. Spacious, quiet room with good heating, fridge and bath. Lovely breakfasts and dinners in restaurant which is about to be refurbished. Very good value meals for an airport hotel. Swimming pool is popular. Bus ride into Ratingen also handy. Hotel staff helpful, if not fulsome in their friendliness. Would definitely return.
Stayed 5 nights in Dec 2023
Response from Florian Schmitz on Jan 8, 2024
Dear Carole,Your detailed feedback about your stay at Leonardo Hotel Düsseldorf Airport Ratingen is truly appreciated. It's pleasing to hear that you found our location convenient, our rooms comfortable, and our meals value for money. We also acknowledge your comments about the staff. We strive to provide a positive experience for all of our guests and your feedback will help us in that endeavor.You mentioning that you would definitely return is the best compliment we could receive. We look forward to welcoming you back in the near future. Best regards

6/10 Okay

Angelika

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Florian Schmitz on Jan 8, 2024
Dear Angelika,thank you very much for your feedback.Unfortunately you did not tell us, what we can do in future to make your stay with us an better experience.We would like to hear from you.best regards

10/10 Excellent

Hanne

Stayed 1 night in Nov 2023
Response from Aylin Ayas on Dec 8, 2023
Lieber Hanne, vielen Dank für das tolle Feedback. Bis hoffentlich ganz bald. Viele grüße aus Ratingen

10/10 Excellent

Marcus

Stayed 1 night in Nov 2023
Response from Marvin Gerock on Dec 26, 2023
Hi Marcus, thank you for your good review. We hope to welcome you back again soonbest regards

6/10 Okay

Basil

Stayed 4 nights in Nov 2023
Response from Marvin Gerock on Dec 26, 2023
Dear Basil, thank you for your rating on our hotel. We hope to welcome you back again soon.best regardsMarvin Gerock

10/10 Excellent

safa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . Thank you
Stayed 1 night in Nov 2023
Response from Aylin Ayas on Dec 1, 2023
Dear Safa, thank you very much for your comments on our Hotel. We appreciate your positive feedback and would be very happy to welcome you again in our hotel. Your Leonardo Hotel Team

10/10 Excellent

Hanne

Stayed 1 night in Nov 2023
Response from Sarah Gründemann on Nov 24, 2023
Liebe Hanne, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Leonardo Hotel Team

8/10 Good

Line

Stayed 2 nights in Nov 2023
Response from Lara Fleckes on Nov 18, 2023
Dear Line,thank you for your review. We are glad to hear that you had a pleasant stay. We hope to welcome you again soon!Best regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay with the exception of the November German weather.
Stayed 8 nights in Oct 2023
Response from Florian Schmitz on Nov 12, 2023
Dear Alan,thank you very much for your great review!Hopefully, next time you are staying with us, the weather will be better.kind regards

10/10 Excellent

Pascal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marvin Gerock on Nov 9, 2023
Dear Pascal,thank you very much for your good review.We hope to welcome you back again soon.best regards

10/10 Excellent

Shenglin

Stayed 8 nights in Oct 2023
Response from Marvin Gerock on Nov 11, 2023
Dear Shenglin,thanks for your good review.We hope to welcome you back again soonbest regards

10/10 Excellent

Erik

Stayed 2 nights in Oct 2023
Response from Marvin Gerock on Oct 30, 2023
Hi Erik,thank you for your good review on our hotel.We hope to welcome you back again soonbest regardsMarvin Gerock

2/10 Terrible

???

Stayed 1 night in Oct 2023
Response from Lara Fleckes on Nov 18, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Unfortunately, you did not point out to us the ground of your dissatisfaction, please always contact our reception team directly, they will do everything to make your stay more comfortable. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Your Leonardo Hotel Team

8/10 Good

Domenico

Stayed 1 night in Sep 2023
Response from Marvin Gerock on Oct 6, 2023
Dear guest,thank you so much for your feedback.We are glad that you had a good stay and we hope to welcome you back again soonbest regardsMarvin Gerock

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable stay. Restaurant has both hot and cold choices at breakfast and dinner.
Stayed 2 nights in Sep 2023
Response from Lara Fleckes on Sep 27, 2023
Dear guest, the entire Leonardo Hotel Düsseldorf team says: "THANK YOU!" for your great rating. We are glad that you enjoyed your stay and hope to welcome you soon in our house. Best regards, Your Leonardo Hotel Team

10/10 Excellent

Martin

Stayed 2 nights in Sep 2023
Response from Florian Schmitz on Sep 28, 2023
Lieber Martin, vielen Dank für Ihre positive Bewertung! Schön zu hören, dass es Ihnen bei uns so gut gefallen hat. Wir freuen uns schon, Sie in Zukunft wieder bei uns begrüßen zu dürfen! Liebe Grüße

8/10 Good

Rosemarie

Stayed 1 night in Sep 2023
Response from Lara Fleckes on Sep 27, 2023
Liebe Rosemarie, wir freuen uns, dass Ihnen Ihr Aufenthalt gefallen hat. Dies ist für unsere Mitarbeiter eine schöne Motivation Feedback zu nutzen um sich weiter zu verbessern. Herzlichen Dank und bis hoffentlich ganz bald. Ihr Leonardo Hotel Team Düsseldorf Airport Ratingen

8/10 Good

Chenel

Traveled with family
Liked: Staff & service
.
Stayed 1 night in Sep 2023
Response from Aylin Ayas on Sep 25, 2023
Thank you for the 4 Star rating. We are looking forward welcoming you again.

8/10 Good

Chenel

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Aylin Ayas on Sep 19, 2023
Dear Chenel, Thank you for your feedback and we would be delighted if you let us know during your next stay what we can do to increase your experience with us. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team Dusseldorf Airport Ratingen

10/10 Excellent

Alan

Liked: Amenities
Excellent as always
Stayed 2 nights in Sep 2023
Response from Lara Fleckes on Sep 14, 2023
Dear Alan,thank you for your review! We are thrilled to hear you were happy with your stay. We look forward to welcome you back again in the future!Best regards

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was good for a one night stay before departing to the airport. It was clean & spacious with easy check in and check out. The only downside was that, considering it was so close to the airport, I assumed they would have more frequent shuttles to and from the terminal. Unfortunately the shuttle times are really spaced out (I had checked out at 7:30am and the next shuttle wasn't until 9am), so I had to take an Uber. I wouldn't recommend staying here long-term just due to the distance from city center (not walkable), but for a short stay to go from the hotel to the airport it worked well.
Stayed 1 night in Sep 2023
Response from Lara Fleckes on Sep 14, 2023
Dear Samantha,thank you for your review. We're glad you were satisfied with your stay. We look forward to welcome you back in the future.Kind regards

10/10 Excellent

Alan

Liked: Amenities
Excellent as always
Stayed 9 nights in Sep 2023
Response from Lara Fleckes on Sep 10, 2023
Dear Alan,thank you for your great review! We're thrilled to hear that you had a pleasant stay with us. Hopefully we'll be able to welcome you back soon!Best regards

10/10 Excellent

Stig Holt

Stayed 1 night in Aug 2023
Response from Lara Fleckes on Sep 10, 2023
Dear Stig,we are glad that you had an excellent stay! Thank you for choosing our hotel and we hope to have the chance to host you again soon.Best

6/10 Okay

Romain

Stayed 2 nights in Aug 2023
Response from Lara Fleckes on Sep 3, 2023
Dear Romain,thank you for your feedback. We hope to welcome you again soon. We'd love to know how we can improve further!Best regards

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to stay in this hotel due to flight cancellation. It was close to the airport, very convenient and affordable prices comparing to other hotels. And the staff was so welcoming and supportive.
Stayed 1 night in Aug 2023
Response from Florian Schmitz on Aug 27, 2023
Dear Alice,thank you so much for this great feedback.We hope to see you again soon, but without any flight cancellation as reason of course.best regardsLeonardo Hotel Düsseldorf Airport Ratingen

8/10 Good

Jürgen

Stayed 1 night in Aug 2023
Response from Sarah Gründemann on Aug 26, 2023
Lieber Jürgen, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Leonardo Hotel Team

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Pascal Schäfer on Aug 17, 2023
Dear Michael, the entire Leonardo Hotel Düsseldorf team says: "THANK YOU!" for your great rating. We are glad that you enjoyed your stay and hope to welcome you soon in our house. Best regards, Your Leonardo Hotel Team

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023
Response from Lara Fleckes on Sep 3, 2023
Dear Dorothy,thank you so much for your positive review! We are glad to hear you enjoyed your stay with us.Kind regards

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
I liked that DUS is only 9min away. Clean facility. The night clerk did not really give good instruction how to park the car, gave me 4 cards that did not work. The next morning clerk finally explained how it works. no big deal but at close to midnight it was annoying.
Stayed 1 night in Jul 2023
Response from Lara Fleckes on Jul 28, 2023
Dear Peter, Thank you for your review, We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again

2/10 Terrible

KEVIN

Traveled with family
Liked: Cleanliness
No where anywhere that was walking distance and taxi prices were very steep. It was my mums 76th birthday and we struggled to get any alcohol. The bar was closed due to low staff and low stock. We werent allowed to drink in the resteraunt without ordering food and we had already eaten. We had to sit in the loby whilst being served by the waiter periodically. They also said we could drink until 1am and they closed everything up at 11pm on a Saturday night. Not happy,we wouldnt come back if you paid us to stay there!
Stayed 1 night in Jul 2023
Response from Sarah Gründemann on Jul 25, 2023
Dear Kevin,It is not nice to hear that you did not enjoy your stay with us.Please always let us know immediately if something is not to your full satisfaction.Our reception team always cares about the wishes of our guests and do their best to fulfill them.Best regardsSarah Gründemann

8/10 Good

Aidan

Stayed 1 night in Jun 2023
Response from Sarah on Jul 2, 2023
Dear Aidan, thank you for the good review. See you soon!

8/10 Good

Robert

Stayed 2 nights in Jun 2023
Response from Aylin Ayas on Jun 30, 2023
Dear Robert, Thank you for your feedback and we would be delighted if you let us know during your next stay what we can do to increase your experience with us. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team Dusseldorf Airport Ratingen

8/10 Good

Gertrud

Stayed 1 night in Jun 2023
Response from Aylin Ayas on Jun 30, 2023
Dear Gertrud, Thank you for your feedback and we would be delighted if you let us know during your next stay what we can do to increase your experience with us. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team Dusseldorf Airport Ratingen

8/10 Good

Nigel

Stayed 1 night in Jun 2023
Response from Aylin Ayas on Jun 15, 2023
Dear Nigel, thank you for your Feedback. We hope to welcome you again soon. kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
La gente en el hotel es poco amable, no llega a ser hosca, pero si poco amable
Stayed 1 night in Jun 2023
Response from Lara Fleckes on Jun 13, 2023
Dear Guest,thank you for your feedback. We hope to welcome you again soon.Best regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aan te bevelen.
Goed Hotel het restaurant Da vinci was goed en een hele goede bediening.
Stayed 1 night in May 2023
Response from Lara Fleckes on Jun 11, 2023
Dear Martin,great to hear that you had such a pleasant stay with us! We're really glad that you were satisfied with us. Hopefully we will see you again soon!

4/10 Poor

Anna

Stayed 3 nights in May 2023
Response from Aylin Ayas on Jun 30, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Unfortunately, you did not point out to us the ground of your dissatisfaction, please always contact our reception team directly, they will do everything to make your stay more comfortable. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Your Leonardo Hotel Team

6/10 Okay

Anke

Liked: Cleanliness
Ich finde ein in die Jahre gekommen Haus, mit gammeligen Fugen im Bad. Ich würde es nicht nochmal buchen. Schön war das gratis Frühaufsteher Frühstück mit Kaffee und Crossiant. Ich fand es frech für den Shuttle zum Airport 5€ zu nehmen,ohne es in der Beschreibung anzugeben.
Stayed 1 night in May 2023
Response from Aylin Ayas on May 21, 2023
Liebe Anke,vielen dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten. Bitte entschuldigen Sie den zustand der Fugen Ihrem Bad, unsere Hausdame hat sich dem bereist angenommen, dies entspricht nicht unserem Standard. Es tut mir leid, dass Sie nicht gelesen haben, dass für unseren Shuttle Extra gebühren Anfallen. Dieses ist online überall angeben. Wir hoffen sie geben uns die Chance bei Ihrem nächsten Aufenthalt ein besseres Gästeerlebnis bereiten zu dürfen.Mit freundlichen Grüßen

8/10 Good

Bjørn Roar

Stayed 5 nights in May 2023
Response from Lara Fleckes on May 19, 2023
Dear Bjorn,thank you for taking the time to share your thoughts. Your feedback is very important to us. Thanks for choosing our hotel and we hope to see you again in the future.Best regards

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
If you want to stay in the city center I would not recommemd this hotel. It is over priced and the location is mediocre. I expected much better for the price.
Stayed 1 night in Apr 2023
Response from Lara Fleckes on May 1, 2023
Dear Guest,your feedback is important to us and we thank you for taking the time top share your thoughts. We hope to have the opportunity to welcome you back in the future, despite you not having the best experience during your stay.Best

10/10 Excellent

ciro

Stayed 2 nights in Apr 2023
Response from Lara Fleckes on May 1, 2023
Dear Ciro thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards

4/10 Poor

Ana Vladia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lara Fleckes on May 19, 2023
Dear Ana,we are sorry to hear your experience was not a positive one. At our hotel we strive to provide excellent service. Please know that your feedback is taken seriously and we will be using it to make improvements in the future.

8/10 Good

Johan

Stayed 2 nights in Mar 2023
Response from Yannick Kleinert on Mar 22, 2023
Dear Johan, thank you very much for your comments on our Hotel. We appreciate your positive feedback and would be very happy to welcome you again in our hotel. Your Leonardo Hotel Team

10/10 Excellent

Abdelkrim

Stayed 1 night in Mar 2023
Response from Sarah on Mar 13, 2023
Lieber Abdelkrim, Vielen herzlichen Dank für Ihre positive Bewertung. Wir hoffen, wir dürfen Sie bald wieder in unserem Haus begrüßen. Herzliche Grüße Ihr Leonardo Hotel Team

2/10 Terrible

Nikolai

Stayed 1 night in Mar 2023
Response from Lara Fleckes on Mar 11, 2023
Dear Nikolai,thank you for taking the time to share your feedback. We are disappointed to hear that your stay was not enjoyable and would like to sincerely apologise for any issues you encountered. We would be extremely grateful if you could tell us how we can improve next time you're here. Kind regards

8/10 Good

andrew

Stayed 1 night in Mar 2023
Response from Lara Fleckes on Mar 9, 2023
Dear Andrew,thank you for taking the time to write a review for our hotel! Great to hear that you had a pleasant stay. We would be grateful if you could let us know how we can improve.Kind regards

8/10 Good

Janne

Stayed 1 night in Feb 2023
Response from Sofia on Mar 3, 2023
Sehr geehrte Janne,vielen Dank für die positive Bewertung! Wir hoffen Sie bald erneut in unserem Hotel begrüßen zu dürfen.

8/10 Good

Liisa

Stayed 2 nights in Feb 2023
Response from Aylin on Mar 2, 2023
Dear Liisa, Thank you for your feedback and we would be delighted if you let us know during your next stay what we can do to increase your experience with us. We hope to welcome you back to our hotel very soon! Your Leonardo Hotel Team Dusseldorf Airport Ratingen