Ratings based on 172 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida usa

Posted Dec 20, 2016
Will stay again nice hotel for those who are driving a Car would not pick this hotel if I was without one
5 out of 5
by A verified traveler

Very comfortable Hotel

Posted Dec 13, 2016 on Hotels
Hotel was very clean the staff really helpful and friendly The room very clean and had plenty of space to move around and very comfortable .
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Dec 5, 2016
A little bit dated but clean warm comfortable lovely staff gorgeous food very accommodating. Overall we had a lovely stay. N
3 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Very poor, inefficient, check-in and check-out service.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear Guest, Firstly we would like to thank you for taking the time to leave feedback, we appreciate all comments as it helps us recognise ways we can improve to achieve our aim of 100% guest satisfaction. We sincerely regret that we did not exceed your expectations during your stay with us. We have shared your comments with our front office manager in order to prevent this from happening in the future. Please be assured that your experience is certainly not indicative for the high level of service we pride ourselves rendering to our valued guests, such as yourself, and we would welcome the opportunity to restore your confidence in both our product and service. Sincerely, Arnd Hagemeier General Manager
3 out of 5
by A verified traveler

Outdated but spacious

Posted Sep 16, 2016 on Hotels
Very bad insulation so quite noisy. Very old. Carpet not very clean.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for posting your comments. We’re sorry for any inconvenience you experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable accommodations. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you so much for your positive comments regarding the size of our guestrooms. While we understand that your stay was not 100% satisfactory, we would be grateful if you'd give us a second chance and we are looking forward to welcoming you back at the Holiday Inn Dusseldorf-Neuss! With kind regards, Arnd Hagemeier, General Manager
5 out of 5
by Anthony from Waterlooville

OK Business Traveller Hotel

Posted Jul 28, 2016 on Hotels
I was working in the area and stayed for two nights. Close to Micros and many of the other major businesses in the area. Hotel was absolutely "fine" for business, clean and tidy and did what it said on the tin. Not 4star or 5 Star by any means - IMHO it's a room for a night with breakfast and a bar. Seemed they didn't mind you racking up too late, as many of the hard working business people were (I didn't check in until around 1am). Doubt I'd take the wife or family as it was hardly a luxury hotel but just a room for the night - typical european business hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bradenton, FL.

Very nice hotel.

Posted Jul 6, 2016
Breakfast is awesome and they have a variety of selection.
Comment from Hotel Management
Jul 8, 2016 by DUSNS, Hotel Management
Dear Angela, Thank you so much for your review. We're glad that you enjoyed your stay and your breakfast so much - we all take great pride in the breakfast we serve at the hotel. We look forward to welcoming you back soon. With best regards, Arnd Hagemeier, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Hotel is OK, need car to get around

Posted Jun 15, 2016
Air-conditioning did not work first day. Bar men was not nice. Good breakfast and reasonable rate.
Comment from Hotel Management
Jun 23, 2016 by HIDUSNS, Hotel Management
Dear David, Thank you very much for taking the time to evaluate your stay in our hotel. We appreciate your constructive feedback as it helps us continuing to strive for perfection. We’re sorry for any inconvenience you experienced with the air-conditioning which did not work properly the first day. We also shared and discussed your comments with the F&B department. Once again, we would like to thank you for your feedback and should travel plans bring you back to our destination we would welcome the opportunity to restore your confidence in both our product and service. With kind regards, Arnd Hagemeier General Manager
4 out of 5
by trevor

This traveler left a rating score only Posted May 30, 2016 on Hotels
1 out of 5
by A verified traveler from uk, east anglia

Completely out of date

Posted Apr 23, 2016
IHG / Holiday Inn clearly dont bother looking at its franchise hotels. This should have been refurbished years ago and the state of it reflects poorly on the brand. I also cannot believe the owners dont have any basic wish to keep it remotely "current". Ok, it is clean and the bathroom was acceptable, but the rooms, corridors are just way too tired.