Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2016
Silvester in der Funskihalle Neuss mit einer Übernachtung in einer Suite dieses Hotels. Neues Bad, sehr netter Service beim Frühstück!
Comment from Hotel Management
Feb 5, 2016 by DUSNS, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre freundliche Rückmeldung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat und wir zu einem gelungenen Neuss-Aufenthalt beitragen durften. Wir freuen uns auf Ihren nächsten Besuch in unserem Holiday Inn Düsseldorf-Neuss und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüßen, Arnd Hagemeier, Direktor
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT HOTEL IN GOOD LOCATION!

Posted Dec 21, 2015
Great hotel with pleasant staff and ample free parking on the street. You can park in the secure car park if you want but the area is really quiet.
Comment from Hotel Management
Feb 4, 2016 by DUSNS, Hotel Management
Dear Guest, Thank you for your review and for staying at the Holiday Inn Dusseldorf-Neuss. It is great to hear that you enjoyed your stay and we are looking forward to having the honor of hosting you again. With kind regards Arnd Hagemeier General Manager
1 out of 5
by A verified traveler from kronberg

sehr schlecht

Posted Dec 17, 2015
Pros: überhaupt nicht
Cons: Komplette neu machen
Location: schlecht
mit 2 Kindern ins Hotel. 4Stern Hotel sieht wie 2 Stern aus. hat Raucheretage uns gegeben, wir wollen anderes Zimmer haben, sagt zu uns, kein Zimmer für 4 Personen. In diese Zimmer ist Heizung Kapput gegangen, hat ein Heizkörper mitgebracht, aber dauert über 30 Min. Heizkörper ist auch standig 30 Sek, an und aus. Mit diese Stimmung kann man nicht gut schlafen. In diese Hotel hat niemand uns begrüßen, auch zu Frühstück. Alle Mitarbeiten haben lange Gesicht. solche Hotel kommen wir nie wieder. vielleicht auch bei andern Holidy inn.
Comment from Hotel Management
Dec 22, 2015 by HI Neuss, Hotel Management
Sehr geehrte Isabella, vielen Dank für Ihre Bewertung. Das Feedback unserer Gäste ist uns sehr wichtig. Es ist uns sehr unangenehm, dass Sie nicht den besten Eindruck von unserem Haus erhalten haben. Bitte seien Sie versichert, dass wir Ihre Anregung bezüglich der Mitarbeiterfreundlichkeit ernst nehmen und ein besonderes Augenmerk darauf legen. Auch möchten wir uns entschuldigen, dass die Heizung in Ihrem Zimmer nicht ordentlich funktioniert hat. Bitte geben Sie uns bei Ihrem nächsten Neuss-Aufenthalt noch einmal die Möglichkeit Ihnen unsere beste Seite zu zeigen. Mit besten Grüßen aus dem Holiday Inn Düsseldorf-Neuss, Arnd Hagemeier, Direktor
4 out of 5
Recommended
for Business Travelers
by A verified traveler from hereford

i would not stay anywhere else in neuss

Posted Dec 13, 2015
Pros: location facilities and staff
Cons: nothing for me could be improved
Location: I was on business in the neuss area
i am in neuss on business, this is the perfect hotel to stop re its location, pricing, hotel facilities and wonderful staff . Would not dream of staying anywhere else
Comment from Hotel Management
Dec 21, 2015 by HI Neuss, Hotel Management
Dear Sue, Thank you very much for your feedback. We really appreciate this. It is good to know that you enjoyed your stay with us at the Holiday Inn Duesseldorf-Neuss. We will forward your kind words to our staff and we're looking forward to welcoming you back soon! Kind regards, Arnd Hagemeier, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from paris

Hotel calme dans un quartier de bureau

Posted Nov 30, 2015
L'hôtel est correct, le petit déjeuner est excellent en revanche, les salles de bain ont un problème énorme: la température de l eau s'élève à n'importe quel moment avec risque d'ebouillentement ce que je trouve inadmissible surtout lorsque l on voyage avec un enfant en bas âge. Je me suis moi même brûlée en prenant ma douche
Comment from Hotel Management
Feb 4, 2016 by DUSNS2016, Hotel Management
Dear Fabienne, First of all thank you for bringing your experience to my attention. We're always interested in our guests’ feedback to improve our services. Thank you so much for your positive comments regarding our location and the breakfast we serve. It is always very motivating to be able to pass on such comments. We’re sorry for any inconvenience you experienced during taking a shower. We already shared and discussed your comments with the respective departments. Therefore please accept our sincere apologies for any inconvenience this may have caused. I look forward to welcoming you with enhanced service standards and greater professionalism next time you visit us. With kind regards Arnd Hagemeier General Manager
2 out of 5
by A verified traveler from Tijuana, Baja California

Muy alejado de Mese Dusseldorf

Posted Nov 28, 2015
Pros: Nada
Cons: Poner precios congruentes a su categoria ( Tres estrellas ) y no cobrarlo como un hotel 5 estrellas.
Location: Area de oficinas y de negocios.Muy desolado. Es indispensable llegar en auto . Afortunadamente nosotros lo teniamos.
Asisti a Medica Dusseldorf e hice la reservacion un poco tarde ( 20-30 dias antes del evento ) al haber tanta demanda , los hoteles inflan sus precios.( Al triple de su valor real ) El hotel no vale lo que pagamos . .
Comment from Hotel Management
Dec 1, 2015 by HI Neuss, Hotel Management
Dear Enrique, first of all thank you for bringing your experience to my attention. We are always interested in our guests’ feedback to improve our services. We sincerely regret that we did not meet nor exceed your expectations during your stay with us. Therefore please accept our sincere apologies for any inconvenience you experienced. We also regret to hear, that our location didn't meet your expectation. At the same time information regarding our location is readily available on the internet. However, the Rheinpark Center shopping mall and the city center of Neuss is located just 1,5 km away from our hotel. The distance to the Duesseldorf fair is 12 km. Nonetheless, I hope your recent experience will not keep you from returning to the HOLIDAY INN Duesseldorf-Neuss. With kind regards, Arnd Hagemeier, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from israel

too far from the city center

Posted Nov 21, 2015
nice hotel but resist in industrial area, far from the center and far from the airport. no facilities close by (restaurant or shopping center). even public transportation is 15 minutes walk.
Comment from Hotel Management
Nov 28, 2015 by HI Neuss, Hotel Management
Dear Arnon, first of all thank you for bringing your experience to my attention. We are always interested in our guests’ feedback to improve our services. Thank you so much for your positive comments regarding our hotel. We regret to hear, that our location didn't meet your expectation. At the same time information regarding our location is readily available on the internet. However, the "Rheinpark Center" shopping mall and the city center of Neuss is located just 1,5 km away and the distance to the next tram station is just 700 meters away from our hotel. This for your information only. We would be happy to welcome you again. With best regards, Arnd Hagemeier, General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 19, 2015
Too expensive for the quality of the hotel. the restaurant was good.
Comment from Hotel Management
Nov 25, 2015 by HI Neuss, Hotel Management
Dear valued Guest, thank you so much for your review and recent stay with us! We're happy that you enjoyed the food in our restaurant. Hope to welcome you back in the the future! Best regards, Arnd Hagemeier, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Hotel Dusseldorf

Posted Oct 28, 2015 on Hotels
Hotel facile à trouver dans un quartier d'affaires. Accueil sympathique. Chambre spacieuse.
Comment from Hotel Management
Jan 2, 2016 by hotelstaff, Hotel Management
Dear guest, Thank you so much for your review and comments! We are happy that you enjoyed your stay in the Holiday Inn Duesseldorf-Neuss and our spacious rooms! We're looking forward to have you back soon! With best regards, Arnd Hagemeier General Manager
4 out of 5
Recommended
for Families
by Richie

Nice hotel

Posted Oct 25, 2015 on Hotels
very nice hotel with good staff with lots of welcome!
Comment from Hotel Management
Jan 2, 2016 by hotelstaff, Hotel Management
Dear Richie, Thank you for your nice feedback. We're glad that you enjoyed your time in our hotel. It would be our pleasure to welcome you back one day! Kind regards, Arnd Hagemeier General Manager