Ratings based on 121 Verified Reviews

3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Boston

Location is everything!

Posted Dec 13, 2016
Pros: Excellent location--can easily walk to central Düsseldorf, train. Subway entrance is just across the street. Pleasant, English-speaking desk staff.
Cons: They need in-room safes & a door peepholes. Internet service is free but erratic, which also meant English TV was very limited. Wall art was garish.
I spent a week at this hotel while visiting relatives.
Comment from Hotel Management
Dec 14, 2016 by BEST WESTERN Hotel Düsseldorf City, Hotel Management
Dear Guest, thank you for your feedback. We hope to see you again in the future. Best regards, BEST WESTERN Hotel Düsseldorf City
4 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your feedback. We hope to see you again in the future. Best regards, BEST WESTERN Hotel Düsseldorf City
2 out of 5
by A verified traveler from Milwaukee

passport stolen from hotel room

Posted Sep 25, 2016
My passport was stolen out of the locked hotel room. Hotel staff was not even willing to call the police for me. Someone with access to the keys must have gone into my room when I went out for dinner.
Comment from Hotel Management
Nov 15, 2016 by BEST WESTERN Hotel Düsseldorf City, Hotel Management
Sehr geehrter Gast, wir möchten hiermit Abstand von Ihrer Bewertung nehmen und verweisen auf die laufenden Ermittlungen der Kriminalpolizei. Des Weiteren behalten wir uns vor, rechtliche Schritte einzuleiten. BEST WESTERN Hotel Düsseldorf City
2 out of 5
by A verified traveler

No Aircon

Posted Sep 17, 2016 on Hotels
Good value and service but unbeatably hot as the hotel had no air conditioning- how can it be 4 star but not have air con???
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, thank your for your feedback. We hope to see you again in our hotel. Best regards, BEST WESTERN Hotel Düsseldorf City
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland OR

Decent hotel

Posted Aug 16, 2016 on Orbitz
Pros: The bath tubs and staff
Cons: Cheaper breakfast
Location: very walkable to everything
Huge bath tubs, awesome staff, the continental breakfast seemed a little overpriced.
Comment from Hotel Management
Sep 29, 2016 by BEST WESTERN Hote Düsseldorf City, Hotel Management
Dear Guest, thank your for your feedback. We are happy that you had a great stay in our hotel and hope to see you again. Best regards, BEST WESTERN Hotel Düsseldorf City
4 out of 5
by Elin

Posted Jul 29, 2016 on Hotels
Comment from Hotel Management
Aug 1, 2016 by Front Office Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen, BEST WESTERN Hotel Düsseldorf City
2 out of 5
by Richard

Ok ...not great

Posted Jul 6, 2016 on Hotels
Was missing chairs, not really a comfort room:(
Comment from Hotel Management
Jul 11, 2016 by Front Office Manager, Hotel Management
Dear Richard, thank you for your feedback. We always work on it to make our service even better. We hope you will be more satisfied during your next stay. Best regards, BEST WESTERN Hotel Düsseldorf City
5 out of 5
by A verified traveler

good value

Posted Jun 26, 2016 on Hotels
Nice hotel; got a room overlooking an inner court. Everything impeccably clean. No one told us we needed to reserve parking, but there were (cheaper) parking garages within a short block's walk). near U-Bahn, grocery store, bakery. Major department store district 3 blocks away, easy walk.
Comment from Hotel Management
Jul 11, 2016 by Front Office Manager, Hotel Management
Dear Guest, thank you very much for your feedback. We are happy to hear that you had a great stay in Düsseldorf. Hope to see you again in our hotel. Kind regards, BEST WESTERN Hotel Düsseldorf City
3 out of 5
by A verified traveler

Posted Apr 11, 2016
Pros: Convenient to the U-Bahn
The price was very high (during show week) and the general condition didn't measure to a 4 star hotel. Noisy due to construction in the area.
Comment from Hotel Management
Apr 12, 2016 by Front Office Manager, Hotel Management
Dear Guest, thank you for your feedback. The constructions in front of our hotel are finished since a few days. Now we are happy to present you the new underground tram directly at hotel. The prices during trade fair in the whole city are higher than our normal rates. Hope to see you again. Kind regards, BEST WESTERN Hotel Düsseldorf City
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 30, 2016 on Hotels