Property entrance

Reviews of Clayton Hotel Düsseldorf City Centre

Clayton Hotel Düsseldorf City Centre
Immermannstr. 41, Düsseldorf, NW

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 1010 reviews" "
Rating 8 - Good. 337 out of 1010 reviews" "
Rating 6 - Okay. 152 out of 1010 reviews" "
Rating 4 - Poor. 89 out of 1010 reviews" "
Rating 2 - Terrible. 65 out of 1010 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Staff & service, amenities
Lovely hotel in terms of contemporary decor and great facilities (pool and spa). Only downsides were that The room had a horrible damp smell and the breakfast a bit average
Stayed 3 nights in Mar 2024
Response from . on Mar 26, 2024
Dear Guest,Thank you for leaving us with this 4 out of 5 points score!We are flattered to receive such generous compliments regarding your overall stay with us.We will inform our housekeeping team to train the team again to avoid such an experience in the future.We would be happy to welcome you again in Clayton Hotel DüsseldorfHave a wonderful day!Your Clayton Hotel Düsseldorf

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Feb 2024
Response from . on Mar 4, 2024
Dear Guest,Thank you for leaving us with this top score!We are glad to see that you have enjoyed your last stay with us. We'd love to host you again so we can share yet another unforgettable experience with you!Kind regards,Your Clayton Hotel Düsseldorf team

8/10 Good

Mokhtar, Paradiso

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice, I always use it when in dusseldorf, since it was Nikko Hotel, but there are no more toiletries, shoe shine, etc.
Stayed 5 nights in Jan 2024
Response from . on Feb 29, 2024
Dear Guest,Thank you for leaving us with this detailed review!We are flattered to receive such generous compliments regarding your overall stay with us.That's what we like to see! We'd love to host you again so we can share yet another unforgettable experience with you!Thank you, your Clayton Hotel Düsseldorf

8/10 Good

Yves, Abu Dhabi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service, atmosphere, onsite dining and Bar. Great location, close to everything and very walkable
Stayed 1 night in Dec 2023

10/10 Excellent

Kenta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a great location, everywhere like shops and the old town were all within a 10 minute walk. would highly recommend
Stayed 3 nights in Oct 2023

8/10 Good

Jadia

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

alasdair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Hotel in a good area, plenty of decent restaurants nearby. Central location for getting around. Hotel was clean and the staff were friendly. Highly recommend staying here
Stayed 3 nights in Oct 2023

4/10 Poor

Abdallah

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Towels and bed covers are not clean, no accessory for the bathroom (cream gel shampoo)، Request an additional fee for the use of SPA, note that this is not explained in the price advertised on the page،
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

SOHRAB

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building, nice rooms, nice pool and spa, etc
Stayed 1 night in Aug 2023

8/10 Good

Derfel

Stayed 1 night in Aug 2023

6/10 Okay

Derfel

Stayed 1 night in Aug 2023

8/10 Good

LIOR

Liked: Cleanliness, staff & service
Nice and convenient. The WiFi was poor and the towels need to be change but other then that very nice hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to Little Tokyo.
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
It is no longer a Japanese hotel and naturally the service is not very good. I still see a few Japanese men here and there, expecting Japanese quality. First of all, the kettle in the room is broken and the fan in the bathroom is also broken. Shower and running water come on at the same time. The good thing is the location. It is in the middle of the Japanese town.
Stayed 2 nights in May 2023

6/10 Okay

Ivo

Stayed 2 nights in Apr 2023

8/10 Good

Qiang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
room is too cold
all is fine. only room is too cold
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

kunal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Tim

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Not good enough
Terribly short staffed. Have to pay for everything as you go on meals?! Check in, check out any any interaction with reception involved very long wait times. Terrible lift set up. Have stayed 5 times over 7 years but that will be the very last. 😩
Stayed 5 nights in Mar 2023

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clayton Hotel is a fantastic choice for Düsseldorf. I found it to be clean and very modern with a beautiful and spacious room and wonderful bathroom. The on property amenities were great and represented a real value given the price I paid. Would definitely stay again.
Stayed 3 nights in Mar 2023

4/10 Poor

Roy

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Terrible experience because of staff
Service and management are both terrible and extremely rude. management especially refused to even listen to a simple request citing some hotel policy that is not provided anywhere in writing. In short just a terrible experience with staff. In addition any purchase made at hotel cannot be charged to your room and needs to be paid for immediately yet they charge your credit card at check in for incidentals.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael, Wolverton

Stayed 2 nights in Feb 2023

6/10 Okay

Hazel

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We love the location but the rooms are getting dated. Our room was also dirty with the previous occupants socks still on the floor. Bathroom was in bad shape with dirty shower tiles.
Stayed 1 night in Jan 2023

10/10 Excellent

Takahiro, Nagoya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind and easy to access city center

2/10 Terrible

paula

Stayed 1 night in Dec 2022

10/10 Excellent

Jin

Stayed 1 night in Dec 2022

6/10 Okay

issa

Business traveler
Stayed 2 nights in Nov 2022

8/10 Good

Lars Ola

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good. A little dust in high areas. One light not working and was not fixed. Breakfast buffet not maintained fast enough. Location excellent. Public parking under hotel.
Stayed 2 nights in Nov 2022

8/10 Good

Frank

Stayed 2 nights in Nov 2022

10/10 Excellent

Peter

Stayed 2 nights in Nov 2022

4/10 Poor

Andrew

Stayed 3 nights in Oct 2022

4/10 Poor

Reuben

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
Completely underwhelming given the cost of the rooms. Very dated rooms in need of refurbishment. Spa, gym and pool wasn't open until the afternoon which the reception staff wasn't even aware of. Breakfast was very basic. Majority of the staff were not very friendly when serving.
Stayed 2 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with inflexible staff. Despite having three rooms and book
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

ATSUSHI

Stayed 1 night in Sep 2022

10/10 Excellent

Ronan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and very friendly staff
Excellent stay at the Nikko with a big group of friends. Easy check-in experience, clean, well equipped rooms. Easy for nearby bars and restaurants. Reception staff very friendly. Loan of umbrellas on rainy days saved the day! All our group were well pleased and the prices was good value too.
Stayed 3 nights in Sep 2022

4/10 Poor

Anwar

Stayed 1 night in Sep 2022

10/10 Excellent

PAULA

Stayed 2 nights in Sep 2022

10/10 Excellent

Makiwo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Dirty large rooms
The room was not cleaned properly - I could not open the windows and the toilet was dirty and black inside. Water bottles were not replaced on daily basis despite booking a superior room. The only good thing was the size of the room but please step up the cleaning. There was renovations happening outside, the floors were not hovered and it smelled.
Stayed 4 nights in Jul 2022

10/10 Excellent

paul

Stayed 1 night in Aug 2022

4/10 Poor

Ingrid

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
extrem schmutzige teppichböden auch besonders in den fluren,teilweise speckiges mobiliar im zimmer ,bett gut, freundliches personal, pool gut, leider ist man auf der gesamten 9ten etage allein im spa bereich, habe diesen nach dem zusammentreffen mit unhöflichen jungen männern lieber verlassen. auch habe ich ein late checkout bezahlt und um 12 mittags stand dann das zimmermädchen vor der tür , trotz bitte nicht stören schild und wollte putzen, habe zwischen 2 und 3 sternen geschwankt, aber nach dem zimmermädchen, mich für 2 entschieden. ein sehr in die jahre gekommenes haus , teilweise sehr ungepflegt.
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was great, but the cleaning staff ignored our do not disturb sign a lot and kept trying to enter our room. The bathroom sink also leaked and we had to put the trash cans under it to catch the water. Other than that, the room was big, bed was comfortable, the spa and breakfast were really nice. The checkin staff was a little unfriendly, but the checkout staff was really pleasant
Stayed 3 nights in Jul 2022

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay there. Very clean. The pool is amazing and the location is great.
Stayed 2 nights in Jun 2022
Response from Hotel Nikko on Jul 11, 2022
Dear guest, thank you for your review. Your Hotel Nikko

8/10 Good

RAMAZAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hotel Nikko on Jul 12, 2022
Dear guest, thank you for your nice review. Your Hotel Nikko