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Reviews of Hyatt Regency Düsseldorf

Hyatt Regency Düsseldorf
Speditionstr. 19, Düsseldorf, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 382 out of 596 reviews" "
Rating 8 - Good. 147 out of 596 reviews" "
Rating 6 - Okay. 42 out of 596 reviews" "
Rating 4 - Poor. 15 out of 596 reviews" "
Rating 2 - Terrible. 10 out of 596 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as always! Happy to return
Stayed 1 night in Mar 2024

10/10 Excellent

Björn, Frankfurt am Main

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, beautiful Spa and good food.
Stayed 1 night in Dec 2023

10/10 Excellent

Björn, Frankfurt am Main

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cool hotel with comfortable rooms and very good beds. Clean and modern, beautiful Spa.
Stayed 2 nights in Dec 2023

8/10 Good

Hudson, Chicago

Business traveler
Liked: Cleanliness, property conditions & facilities
Hotel is excellent with comfortable rooms and handsome public areas. Restaurant grossly overpriced with average food, although breakfast at $40 is the best cooking of the day. Staff very pleasant. Cross the harbor bridge to reach agreeable di I g and visit the stylish neighborhood. Not much surrounding the hotel itself. Public transport is near by to all parts of town.
Stayed 5 nights in Nov 2023
Response from Hyatt Regency Düsseldorf on Nov 28, 2023
Dear guestThank you for your stay and your feedback.Please be assured that your feedback and suggestions are very important to us, as it is only through the honest opinions of our guests that we have the opportunity to constantly optimise our service.We are very sorry that we have presented you with some challenges. We would like to apologise to you and assure you that this is definitely not our standard.We would be very happy if we can fully inspire you on your next visit. Kind regards from the entire Dusseldorf Hyatt family

10/10 Excellent

Cortland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hyatt Regency Düsseldorf on Nov 28, 2023
Dear guest, thank you for your time and for giving us such a great rating. It is nice to see from your review that you generally felt very comfortable. We hope to welcome you again soon.Kind regards, your Hyatt Team

8/10 Good

Marian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great Location Great hotel Staff needs to be more attentioned to details
Stayed 4 nights in Sep 2023
Response from Hyatt Regency Düsseldorf on Nov 28, 2023
Dear guest thank you very much for your recent stay at Hyatt Regency Dusseldorf and the time you invested to complete our electronical guest questionnaire. Your feedback is very helpful to us and we really appreciate your assistance. It is great to hear, that you enjoyed your overall stay with us so much.With best regards,Your Hyatt Team

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip to Dusseldorf
This is my go to Hotel when in Dusseldorf, the staff is great, willing to help with any situation.
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Aneta

Stayed 3 nights in Feb 2023
Response from Hyatt Regency Düsseldorf on Apr 17, 2023
Lieber Gast,wir freuen uns Ihrer Bewertung zu entnehmen, dass im Hyatt Regency Düsseldorf alles zu Ihrer Zufriedenheit war und Sie sich sehr wohlgefühlt haben. Mit freundlichen Grüße, ihr Hyatt Team

10/10 Excellent

Elihu Benjamin Washburne, Saint Louis Park

Stayed 3 nights in Feb 2023
Response from Hyatt Regency Düsseldorf on Apr 17, 2023
Lieber Gast,wir freuen uns Ihrer Bewertung zu entnehmen, dass im Hyatt Regency Düsseldorf alles zu Ihrer Zufriedenheit war und Sie sich sehr wohlgefühlt haben. Mit freundlichen Grüße, ihr Hyatt Team

10/10 Excellent

MAHESH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's difficult to fault the Hyatt. It's modern; Close to the old town; In a nice quiet part of Dusseldorf. The Hotel facilities are great especially the Spa and the Bar (although very expensive!). The rooms are nice, clean with great views of the river. If you can, insist on a room with river views. The only negative was the fridge in the room. The first I have ever seen pre loaded with drinks which if you accidentally move or take out from their position, you're charged. This actually ruined my room experience. As in any 3 or 4 star Hotel, you can put what you want in the fridge. But the Hyatt want you to consume only what they put in the fridge in which is totally ridiculous. This may seem small, but its huge as it shows they are putting profits ahead of guest Hotel experience. Overall, I would stay again, but only with an empty fridge!!

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean and had an excellent view with the floor to ceiling windows. Staff were very polite. The only downfall was the bar was ridiculously expensive. I expect to pay more in a hotel but these prices were extortionate.

4/10 Poor

CHITTA RANJAN

Stayed 3 nights in Oct 2022

8/10 Good

Sulaiman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Christian

Stayed 4 nights in Oct 2022

10/10 Excellent

Barbara

Stayed 1 night in Sep 2022

10/10 Excellent

Meghann Lyndsay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been one of the best hotels I have ever stayed at and we travel the world. Service was outstanding and our suite was amazing! Not to mention their on site restaurant was one of the best for not only breakfast but dinner I have ever experienced in a hotel.
Stayed 5 nights in Sep 2022

10/10 Excellent

Charif, Jeddah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best i visited in my life Very kind friendly stuff
Stayed 3 nights in Aug 2022

10/10 Excellent

Eddie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nothing I didn't I like.
Stayed 2 nights in Aug 2022

8/10 Good

T J HART

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms nice, staff nice , breakfast poor
Stayed 3 nights in Aug 2022

6/10 Okay

T J HART

Stayed 2 nights in Aug 2022

10/10 Excellent

Bassam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jul 2022
Response from Hyatt Regency Düsseldorf on Aug 3, 2022
Dear Guest, Thank you very much for your recent stay at Hyatt Regency Dusseldorf and the time you invested to complete our electronical guest questionnaire. Your feedback is very helpful to us and we really appreciate your assistance. It is great to hear, that you enjoyed your overall stay with us so much. With best regards, your Hyatt team

10/10 Excellent

Bassam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great knowledgeable and friendly staff
Stayed 2 nights in Jul 2022
Response from Hyatt Regency Düsseldorf on Aug 3, 2022
Dear Guest, Thank you very much for your recent stay at Hyatt Regency Dusseldorf and the time you invested to complete our electronical guest questionnaire. Your feedback is very helpful to us and we really appreciate your assistance. It is great to hear, that you enjoyed your overall stay with us so much. With best regards, your Hyatt team

6/10 Okay

Katherine

Stayed 1 night in Jun 2022
Response from Hyatt Regency Düsseldorf on Aug 3, 2022
Thank you for your feedback. we are very sorry to hear from your review that not everything was to your satisfaction. We look forward to a second chance and sincerely yours, Hyatt team

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected!
Except for the parking everything was as expected.
Stayed 2 nights in Dec 2021

10/10 Excellent

Bendia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Office Team on Jan 5, 2022
Thank you very much for your recent stay at Hyatt Regency Dusseldorf and your positive feedback. It is great to hear, that you enjoyed your overall stay with us so much. It would be a great pleasure to welcoming you back at Hyatt Regency Dusseldorf already soon. Warmest regards Hyatt Regency Düsseldorf

10/10 Excellent

Hai Ly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 4 nights in Dec 2021
Response from Front Office Team on Jan 5, 2022
Thank you very much for your recent stay at Hyatt Regency Dusseldorf. It is great to hear, that you enjoyed your overall stay with us so much and it would be a great pleasure to welcoming you back at Hyatt Regency Dusseldorf already. Warmest regards Hyatt Regency Düsseldorf

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Office Team on Jan 5, 2022
Vielen Dank für Ihren Aufenthalt im Hyatt Regency Düsseldorf und Ihr gesamtes positives Feedback. Es freut uns wirklich sehr Ihrer Bewertung entnehmen zu können, dass Sie sich bei uns im Hotel so wohl gefühlt haben. Wir hoffen sehr Sie schon bald wieder bei uns als Gast an der Hafenspitze begrüßen zu dürfen. Mit freundlichen Grüßen Ihre Düsseldorfer Hyatt Familie

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Front Office Team on Jan 5, 2022
Vielen Dank für Ihren Aufenthalt im Hyatt regency Düsseldorf und Ihr gesamtes positives Feedback. Wir freuen uns sehr aus Ihrer Bewertung entnehmen zu können , dass Sie sich bei uns im Hotel insgesamt wohl gefühlt haben. Wir hoffen sehr , Sie schon bald wieder bei uns begrüßen zu dürfen.

2/10 Terrible

A

Stayed 4 nights in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

2/10 Terrible

NASSIR

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management very bad
Stayed 1 night in Aug 2021

8/10 Good

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Great
Thanks alot to all team work for Perfect Services.
Stayed 4 nights in Jun 2021

4/10 Poor

YUSEF

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not 5 star standard
This hotel doesn’t know to give service House keeping serves your room after 5pm
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Camille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Ahmad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

I canceled this stay and did not go but was improperly charged so until this is resolved I am not happy.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Compromised service experience. Front desk and bar staff could use some retraining. Club lounge staff were great. Pretty hotel with pretty views.
Stayed 1 night in Jul 2019
Response from Axel Ziegler on Jul 15, 2019
Dearest Guest, Thank you very much for your honest feedback regarding our service. Please be assured we take the comments of our guests very serious and use it for constant training of our team. Surely hoping you will give us another opportunity very soon to convince you next time with our actual standard. With kind regards, Axel Ziegler General Manager

10/10 Excellent

Davidg, Hong kong

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was unique. The idea is very functional. View was very good.
Stayed 1 night in Jun 2019
Response from Axel Ziegler on Jul 9, 2019
Dearest Guest, Thank you very much for your positive review. We´re so happy you enjoyed our rooms layout that much and surely look forward to welcoming you back hopefully very soon. With kind regards, Axel Ziegler General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Simply a fabulous hotel. Top five in my lifetime for sure. Staff, facilities, rooms, spa, restaurants, all superb.
Stayed 1 night in Jun 2019
Response from Axel Ziegler on Jul 9, 2019
Dearest Guest, WOW, what a fantastic feedback for us - thank you so very much! It is simply great to hear, that we´re one of your favorite hotels, we couldn´t wish for more! Surely looking forward to be your host again hopefully very soon I remain, With my best Axel Ziegler General Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable nice hotel
Very comfortable hotel, good breakfast.
Stayed 2 nights in May 2019
Response from Axel Ziegler on Jun 5, 2019
Dearest Guest, We thank you very much for your positive comments and look forward to welcoming you back at Hyatt Regency Dusseldorf hopefully very soon!

10/10 Excellent

Martine A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Axel Ziegler on Jun 5, 2019
Thank you very much and see you soon again at Hyatt Regency Dusseldorf!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome and have excellent location everything was awesome
Stayed 7 nights in Mar 2019

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great - wish it wasn't so warm in the room.
The temperature in the room was extremely warm, couldn't adjust it as the thermostat was broken.
Stayed 5 nights in Mar 2019

10/10 Excellent

Roozbeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Samuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend
Great hotel, great location
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Stayed 3 nights in Nov 2018