Comment from Hotel Management
Sep 27, 2016 by Vanessa Neudold, Hotel Management
thank you very much for your feedback, which gives us the chance to improve our service.
We sincerely apologize for the inconveniences you had in regards to a double charge.
Please rest assured that our team tried to solve this problem immediately.
We would be very happy, if you may give us a seconde chance to show you we can do better and that we have improved our service.
Guest Experience Manager