A battle for a drinking glass
Posted Sep 4, 2016
Upon arrival, found only two glasses for wine and one for water. Requested a kettle, slippers and an iron, all were brought up quickly enough, including a tea cup. Next evening upon return, no water glass and no cup, had to use the beer glass for hot water. Trying to be considerate, requested a ceramic cup to be delivered with the next day's room cleaning. Alas, upon return from outing in the evening, beer and wine glasses only ...... Quite dangerous for drinking hot water.
The wifi website is not well designed, the button for paid wifi can easily be mistaken to be the one for free wifi.
The restaurant staff were good: efficient and friendly.
The hardware of the hotel is good.
Comment from Hotel Management
Sep 5, 2016 by Vanessa Neudold, Hotel Management
Thank you for staying with us and taking the time to leave a review.
I was pleased to read that you found our restaurant team efficient and friendly. I was disappointed however to read that you experienced inconveniences during your stay and I have forwarded this feedback, to our department heads to look into.
Please feel free to contact me on firstname.lastname@example.org when you decide to return and I will see our team takes wonderful care of you.
Guest Experience Manager