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Reviews of Mercure Düsseldorf City Center

4 out of 5
Mercure Düsseldorf City Center
Stresemannplatz 1, Düsseldorf, NW

Reviews

7.8

Good

Rating 10 - Excellent. 183 out of 726 reviews" "
Rating 8 - Good. 353 out of 726 reviews" "
Rating 6 - Okay. 129 out of 726 reviews" "
Rating 4 - Poor. 44 out of 726 reviews" "
Rating 2 - Terrible. 17 out of 726 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sudipta

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The house keeping didn’t clean the room properly. The baby cot provided in the room was broken. We did mention all these point at the reception.
Stayed 2 nights in Mar 2024

6/10 Okay

Karzan

Liked: Cleanliness, staff & service, property conditions & facilities
This is very good
Stayed 2 nights in Feb 2024

10/10 Excellent

Lee Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the front desk and cleaning team are all very friendly and helpful.
Stayed 4 nights in Jan 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Able to walk to the old town and very close to the main station. I'd stay again.
Stayed 2 nights in Dec 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
I stayed in a classic single room for one night. Given the shabby condition of the room, which was reminiscent of student accommodation, it was very poor value for money. The hotel's website states there is a complimentary mineral water and tea and coffee making facilities in the room. There was no water and only a kettle and a mug - but no coffee or tea to actually make a drink. I checked with reception who said this was correct and that there was a communal coffee machine in the lobby. What's the point of a kettle and cup in the room then?! As someone who likes to have a coffee or two before getting dressed, a coffee machine in the lobby was no use to me. The furniture was shabby and worn and the grout in the shower required attention. Otherwise the rest was clean and the staff friendly. Wouldn't stay there again - I expected better of a Mercure hotel.
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Cleanliness
Convenient for railway station
Stayed 3 nights in Dec 2023

4/10 Poor

Hannah

Traveled with partner
Disliked: Amenities, property conditions & facilities
Thankfully we only stayed here for one night, any more than that would have been unbearable. Staff were friendly enough but the room was small with limited facilities and very noisy.
Stayed 1 night in Dec 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 4 nights in Nov 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
The suite I stayed in had some weird quirks. First, the shower was constricted to a 3 ft x 3 ft square raised about 20 cm from the floor. If you were to slip in it, you'd be at serious risk of face planting against the counter next to the shower (I know because I nearly did, the shower and floor itself were very slippery when wet). Second, the single twin bed in my room barely had any bedding, just two pillows, a mattress cover, and a duvet. The mattress was okay but not terribly comfortable. I definitely had a budget suite! I don't know if it reflects the typical quality of their rooms, but claiming that Mercure City Center is a 4-star hotel is definitely pushing it based on what I observed. On the plus side, the staff were very friendly and the breakfast options were top notch. Location also can't be beat. I don't know if I would stay again. As time passes I'll probably forget the critical parts of this review.
Stayed 4 nights in Nov 2023

10/10 Excellent

Darren Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely very large warm room, clean and quiet. The bed was large and comfortable, very convenient for the city with plenty bars and restaurants close by. Old town a short walk and great place for eating and drinking. Breakfast was plenty to choice for everybody and the hotel staff were very friendly and cheerful. Overall this hotel is well worth staying for a great time in Duesseldorf.
Stayed 3 nights in Oct 2023

6/10 Okay

andrew

Stayed 1 night in Oct 2023

4/10 Poor

Kenneth Rodney

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
For money value you could say ok, however really need to get up to date with tv service, room was swapped on Friday night was even worse than initial room.not somewhere I would return.
Stayed 3 nights in Oct 2023

8/10 Good

Betty-Jean

Traveled with family
Liked: Cleanliness, staff & service
Would have liked more options on site.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anna Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 8 nights in Sep 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized, clean room on third floor. Little noisy if the windows are open, great location not far from the train station & within easy distance of shopping/bars as well.
Stayed 6 nights in Aug 2023

10/10 Excellent

Kelly Anne, STOCKPORT

Traveled with partner
Liked: Amenities
Upgraded in Hotel to a Suite - absolutely wonderful
Stayed 3 nights in Aug 2023

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023

8/10 Good

Jianhan

Liked: Cleanliness, staff & service
Buffet was decent, but facilities are dated.
Stayed 1 night in May 2023

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel perfect location
Stayed 1 night in Jul 2023

10/10 Excellent

Denny, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff are excellent. Hotel is clean and the breakfast is very good.
Stayed 11 nights in Jul 2023

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a week in a privilege room which was large and comfortable. The room was cleaned every day and all the staff were extremely helpful when we needed advice etc. Our room was on the front on the 1st floor, so it did have some traffic / people noise at peak times but if you want to stay in the city you have to expect this. Value for money this hotel was excellent and we would stay here again and worth the little extra for a privilege room.
Stayed 7 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I was there on a short city break for 2 nights. The staff were lovely, the room was clean and it was in a good location. I got the S train from the airport (€3.10) and it was about a 10 min train journey, 5 minute walk. About a 20 minute walk to the river which was a fab place to relax and not far from the shops. I would def recommend and stay again.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not Value for Money
There is no proper amenities in this room and there is no one from the reception put efforts to resolve your issue!!!
Stayed 1 night in Jun 2023

6/10 Okay

Keng Cheong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Kamal

Business traveler
Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2023

2/10 Terrible

andrew

Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Roger

Stayed 6 nights in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

Noel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, price and comfort
We stayed for only a night in the city and the hotel is located close to the Central Train Station and if you are up to longer walks, you can even get to the old town and the river on food. The only problem is that the walls are thin, so whenever a neighbor arrived to the room and they talked normally in the corridor, we could hear it all.
Stayed 1 night in Mar 2023

4/10 Poor

Fadia, Beirut

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2023

6/10 Okay

Verified traveler

Business traveler
Not a 4-star hotel, 2 is the most.
I cannot believe this is a 4-start hotel! How could they get the ratings?
Stayed 1 night in Jan 2023

10/10 Excellent

David James Giles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for a privalige double room and was not disappointed, very large room with massive bed, 5 minute walk from the train station, i would recommend using the S1 train to the hotel from the airport for £3 instead of 70-80 quoted by the taxis! The breakfast was excellent and slept very well. Would recommend.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Market stay
There was no heat on in the room when I arrived. It took awhile to get the room warm. Other than that it was very pleasant
Stayed 1 night in Dec 2022

6/10 Okay

Abi

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just feels a very dated hotel. Nowhere to eat nearby, hotel restaurant not open.
Stayed 2 nights in Nov 2022

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price. Brilliant service and food and handy for transport in and out of the city
Stayed 2 nights in Sep 2022

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Kyle

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, close to the hub, easy walk to shopping and Aldstadt
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Nice, helpful and friendly staff. Hotel was clean and functional. Bar was closed.
Stayed 1 night in May 2022

2/10 Terrible

mina

Stayed 1 night in Apr 2022

8/10 Good

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Claire

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

6/10 Okay

aaron

Stayed 2 nights in Dec 2021

6/10 Okay

Yehia

Stayed 2 nights in Aug 2021

8/10 Good

Lee Ling

Business traveler
Liked: Cleanliness, staff & service
Overall is good.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020