Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Richland, Washington

Reasonably priced hotel near Dusseldorf airport

Posted Dec 6, 2016
Pros: Hotel desk staff and restaurant staff were courteous, helpful and very professional. The hotel restaurant food and waiters were very good.
Cons: Consider an earlier start for airport shuttle service.
Location: The hotel's location was acceptable; located about 15 km from the airport. There is some traffic noise from a nearby highway but it was not a problem.
We selected the Mercure Hotel Dusseldorf Airport since we had a 6AM international flight out of that airport and wanted to be at the airport by 4AM. The Mercure is reasonably priced when you compare it to hotels located next to the airport that cost 100 Euros more per night. Since the Mercure's shuttle service does not begin until 5:30 AM, we took a taxi to the airport which was coordinated for us by front desk staff. There are lots of estimates online that note the taxi fare to the airport would be over 40 Euros; our taxi cost 32 Euros. We ate lunch and dinner at the hotel's restaurant and both were excellent. You could tell that there was someone in the restaurant's kitchen who cared very much about using fresh, quality ingredients in each dish served. Also, the restaurant wait staff were attentive to guest needs without being intrusive; the restaurant manager was present making sure everything ran smoothly but did so without fanfare: well done! The room was clean and the bedding/linen were fresh and new in appearance.
5 out of 5
by A verified traveler from detrot

Three day stay

Posted Nov 14, 2016
Location: Not an area for shopping or entrainment- quiet area for a stay and very cost competitive to other hotels.
Clean, great staff, good food and quiet. Left early to go to the airport and the shuttle service was not available - got shocked on the taxi price to the airport- triple the cost of the hotel shuttle service.
Comment from Hotel Management
Nov 29, 2016 by MDA, Hotel Management
Dear Enrique, thank you so much for your excellent feedback on your stay here at our house. It shows us that we are on a good track. Hopefully we will be able to host you again soon. I would be very happy if you let me know before. Best regards Anna Muchowski Executive Assistant Manager
4 out of 5
by A verified traveler from Atlanta

Nice German hotel

Posted Sep 3, 2016
Pros: The bathrooms were clean and up to date
Cons: More variety for breakfast since it is not included in the price.
Location: There is not a lot to do in the area. You will have to commute. But it is close to the airport.
The hotel was clean, staff friendly and spoke English. Very clean. Great that it had a restaurant.
Comment from Hotel Management
Sep 20, 2016 by MDA, Hotel Management
Dear guest 81Gangde, thank you very much for reviewing your stay at our hotel. We are happy to hear that you found our staff friendly. We look forward to welcome you again soon. Yours Sincerely Anna M Manager Assistant
4 out of 5
by A verified traveler

Gutes Preisleistungsverhältnis bei Mercure Hotel

Posted Aug 28, 2016
Wir waren nur eine Nacht und haben die Übernachtung sehr günstig erhalten Haben nur das Frühstück genutzt
Comment from Hotel Management
Sep 1, 2016 by A. Muchowski, Hotel Management
Lieber Gast, vielen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Ihr Team des Mercure Hotels Düsseldorf Airport
4 out of 5
by Mohammed

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely A. Muchowski
4 out of 5
by A verified traveler

Posted Aug 23, 2016
The hotel is ok, but is not very near airport, abaut 20 minutes by taxi
Comment from Hotel Management
Aug 31, 2016 by A. Muchowski, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely
4 out of 5
by A verified traveler from Germany

Nice hotel for the price

Posted Aug 1, 2016
Nice hotel we only needed an overnighter but it was clean and the staff very helpful
Comment from Hotel Management
by MDA, Hotel Management
Dear Marko, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely Anna M. Assistant Manager
4 out of 5
by Jørgen from Horbelev

Posted Jul 31, 2016 on Hotels
Et overnatningsted.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely Anna M. Assistant Manager
5 out of 5
by A verified traveler from Harderwijk

Wonderful hotel for a bargain price

Posted Jul 29, 2016
Pros: The receptionist was unbelievably friendly and polite, while I was pretty stressed out and not so friendly.
Cons: The shuttle service to the air port was a bit more expensive as I thought it would be: €12,- a person. And only one elevator is no too much.
For a price this low, I would neve have expected this much. We got an upgrade (don't know why) and the hotel room was absolutely fantastic, great beds, clean and tidy bath room, wonderful shower, free wake up service.
Comment from Hotel Management
Aug 31, 2016 by MDA, Hotel Management
Dear Rie, thank you for this great review. We also have shared your feedback with our team. We look forward to your next visit. Kind regards A. Muchowski Manager Assistant
4 out of 5
by A verified traveler

Posted Jul 16, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely Anna M. Assistant Manager