Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Atlanta

Nice German hotel

Posted Sep 3, 2016
Pros: The bathrooms were clean and up to date
Cons: More variety for breakfast since it is not included in the price.
Location: There is not a lot to do in the area. You will have to commute. But it is close to the airport.
The hotel was clean, staff friendly and spoke English. Very clean. Great that it had a restaurant.
Comment from Hotel Management
Sep 20, 2016 by MDA, Hotel Management
Dear guest 81Gangde, thank you very much for reviewing your stay at our hotel. We are happy to hear that you found our staff friendly. We look forward to welcome you again soon. Yours Sincerely Anna M Manager Assistant
4 out of 5
by A verified traveler

Gutes Preisleistungsverhältnis bei Mercure Hotel

Posted Aug 28, 2016
Wir waren nur eine Nacht und haben die Übernachtung sehr günstig erhalten Haben nur das Frühstück genutzt
Comment from Hotel Management
Sep 1, 2016 by A. Muchowski, Hotel Management
Lieber Gast, vielen Dank für Ihre positive Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Ihr Team des Mercure Hotels Düsseldorf Airport
4 out of 5
by A verified traveler

Posted Aug 23, 2016
The hotel is ok, but is not very near airport, abaut 20 minutes by taxi
Comment from Hotel Management
Aug 31, 2016 by A. Muchowski, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely
4 out of 5
by A verified traveler from Germany

Nice hotel for the price

Posted Aug 1, 2016
Nice hotel we only needed an overnighter but it was clean and the staff very helpful
Comment from Hotel Management
by MDA, Hotel Management
Dear Marko, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely Anna M. Assistant Manager
5 out of 5
by A verified traveler from Harderwijk

Wonderful hotel for a bargain price

Posted Jul 29, 2016
Pros: The receptionist was unbelievably friendly and polite, while I was pretty stressed out and not so friendly.
Cons: The shuttle service to the air port was a bit more expensive as I thought it would be: €12,- a person. And only one elevator is no too much.
For a price this low, I would neve have expected this much. We got an upgrade (don't know why) and the hotel room was absolutely fantastic, great beds, clean and tidy bath room, wonderful shower, free wake up service.
Comment from Hotel Management
Aug 31, 2016 by MDA, Hotel Management
Dear Rie, thank you for this great review. We also have shared your feedback with our team. We look forward to your next visit. Kind regards A. Muchowski Manager Assistant
3 out of 5
by A verified traveler

correct hotel voor vroege vlucht vanuit Dusseldorf

Posted Jun 24, 2016
goed gelegen hotel voor wie de volgende dag een vroege vlucht moet nemen vanuit dusseldorf
Comment from Hotel Management
Jul 2, 2016 by MDA, Hotel Management
Geachte gast, Hartelijk dank voor uw aanvraag. We verheugen ons op uw volgende bezoek. Uw team van het Mercure Hotel Düsseldorf Airport
2 out of 5
by A verified traveler from Newcastle, UK

"Airport hotel" is nowhere near the airport!!!

Posted Jun 13, 2016
Pros: Room was comfortable
Cons: Breakfast, Breakfast staff, CHEF!
Location: Nothing nearby. Asked for a ATM and was offer Sat Nav coordinates to get to it!!!
Advertised as the airport hotel, misleading as the location is in the middle of nowhere. Taxi to Dusseldorf is 50 Euro, taxi to airport is 40-50 Euro. Breakfast is NOT value for money. Lack of choice, Juice machine did not work, so fresh orange juice is warm. Warm items were not replenished until asked for - and new scrambled eggs were simply poured into the bowl where the crusty old scrambled eggs were and mixed in! When seated for breakfast no new pot of coffee supplied, we were expected to drink the jug left by the people who have just left the table!! Overall not impressed by the misleading hotel description ie. NOT near airport and poor-average breakfast which costs 12 Euros per person!!! 2/5
Comment from Hotel Management
Jun 30, 2016 by MDA, Hotel Management
Dear L, thank you for taking the time to write about your stay at our hotel. It is true that our hotel is 13km far from the airport and conveniently situated for motorists because almost all key destinations of our region like fairgrounds (Essen and Duesseldorf) or cities (Dusseldorf, Essen, Duisburg) are quickly to access. The Dusseldorf International Airport is easily accessible by our hotel shuttle. I have to apologize for the bed breakfast service – it is absolutely unacceptable. I spoke already with our F&B Manager and we took appropriate measures. Sincerely, Anna M. Manager Assistant
1 out of 5
by Armando from Stockholm

Old hotel with very poor and expensive breakfast

Posted Jun 11, 2016 on Hotels
The hotel was very old and it was difficult to find. The hotel is almost at the forest so you dont have nothing near by to visit of shop. The hotel is very old and needs rennovation. The worst of my visit is that I pay 16 EUR for breakfast that serves from 07-11. I was there at 09:15 and almos everything was empty and I ask when they will refill and I only hear soon. After 30 min it was the same. I ask the same question and receive the same answer again. Also the walls are so small that you can hear your neighbor when they are talking on the phone. I wish you luck if you choose this hotel. PS! Go and check the pool and you will get a supprise :)
Comment from Hotel Management
Jun 30, 2016 by JODRAT01, Hotel Management
Dear Armando, Thank you for sharing your experience with us. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. It is true that our hotel is 13km far from the airport and conveniently situated for motorists because almost all key destinations of our region like fairgrounds (Essen and Duesseldorf) or cities (Dusseldorf, Essen, Duisburg) are quickly to access. The Dusseldorf International Airport is easily accessible by our hotel shuttle. I have to apologize for the bed breakfast service – it is absolutely unacceptable. I spoke already with our F&B Manager and we took appropriate measures. Sincerely, Anna M. Manager Assistant
3 out of 5
by Niels Erik

This traveler left a rating score only Posted Jun 7, 2016 on Hotels
3 out of 5
by A verified traveler

Zentral zwischen DUS und Essen

Posted Jun 1, 2016
Die Betten sind nicht die bequemsten jedoch sind die Zimmer geräumig. Parken kostet extra. Frühstück war ok, jedoch für 15 EUR etwas überteuert. Öffentlich kommt man nur schwierig zum Hotel, daher ist ein Auto Pflicht.
Comment from Hotel Management
Jul 2, 2016 by MDA, Hotel Management
Lieber Gast, als erstes möchte ich mich recht herzlich bedanken, dass Sie sich die Zeit genommen haben uns zu Ihrem Aufenthalt ein Feedback zu geben. Es freut uns Ihnen mitteilen zu dürfen das unsere Zimmer mit neuen komfortablen Boxspringbetten und neuen Sitzmöbeln ausgestattet werden. Herzliche Güße Anna M. Assistant Manager