Exterior

Reviews of Mercure Hotel Düsseldorf - Ratingen

4 out of 5
Mercure Hotel Düsseldorf - Ratingen
An der Pont 50, Ratingen, NW

Reviews

7.8

Good

Rating 10 - Excellent. 70 out of 289 reviews" "
Rating 8 - Good. 136 out of 289 reviews" "
Rating 6 - Okay. 60 out of 289 reviews" "
Rating 4 - Poor. 9 out of 289 reviews" "
Rating 2 - Terrible. 14 out of 289 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vasiliki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking space
Stayed 1 night in Oct 2023
Response from Bastian Krolzig / Reservationsmanager on Nov 6, 2023
That's correct, thanks for your feedback!

2/10 Terrible

Victoria

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was incredibly slow, receptionist seemed to struggle locating bookings and payment details
Stayed 1 night in Jan 2023

2/10 Terrible

Julien

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel with no Hot water and not safe parking space
I booked the Mercure Hotel with the expectation to spend a three days week-end in a confortable and relaxing atmosphere. I was participating to the ironman triathlon in Duisburg, and I wanted to avoid any stress by staying in a Mercure Hotel franchise. The result was totally the opposite from my expectation. Over the three days period, no hot water was available for shower during two days !! I had to take some cold water showers in the morning !!! When I did feedback the reception about the situation, they told me that "this is not their problem, it is a technical problem". I had to complain a few minutes to get their apologize !!! it was mentionned on the Hotel notice car parking where available. It was simply a lie, only few park places where avaible (<20). I had to park my car in a industrial area street in a zone where parking was somehow tolerated but totaly unsecure. A lot of Hotel residents were also in the same situation. The reception desk managers where absolutely unfriendly, showing no empathy and showing no respect for the customer. I was expecting at least at bit of fake empathy about the hot water problem but no miracle happened. Staying at the Mercure Hotel Düsseldorf - Ratingen was unpleasant and I do not recommend anybody to stay there. It should be mentionned in their introduction that hot water is not available everyday, and that you can park your car but not at the Hotel.
Stayed 3 nights in Aug 2022

8/10 Good

Dennis

Stayed 1 night in Jun 2022

8/10 Good

Omar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Booking
Booked at last minute with super helpful reception - great to arrive after a x12 hour delay on the Eurotunnel with a warm welcome. Perfect stayover on our way to Czech Republic.
Stayed 1 night in Oct 2021

8/10 Good

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed the bar & restaurant was not operating yet restaurants were operating nearby. Probably would choose different hotel because of that
Stayed 1 night in Sep 2021

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Wassim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at this hotel.
Had a good stay at this hotel. Pros: Clean, good size room, friendly staff, free internet, ample parking, McDonald and a good German restaurant across the street. Cons: No in room refrigerator/mini bar. Must have a car to get around.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the staff was so polite and courteous and helpful. I really enjoyed my visit.
Stayed 1 night in Nov 2019

8/10 Good

Sylvie or Kenneth

Liked: Cleanliness, staff & service, room comfort
Good compromise of comfort, price and convenience
Check-in was seamless and the room comfortable, though not outstanding. Just a pretty good hotel room. Breakfast was very good. A hot and cold buffet with plenty to chose from. Restaurant on site. You park on the streets around the hotel once the relatively small parking is full. It was not a problem. I found a spot just 100 yards from the entrance. The immediate area is not particularly attractive, but the fact that Dusseldorf airport is just a few miles away is nice. For the price, it's actually a good deal. Hotels near Dusseldorf and/or the airport are insanely expensive. I was relieved to find this Mercure at an acceptable price...
Stayed 1 night in Oct 2019

8/10 Good

Grant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and provides free access to the local Gym
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
One of the ladies was rude at checkin and the other was helpful. I wish a moni.fridge would uave been available. The site said there was Air Conditioning however we had to open the windows to cool off. Very close to the airport but you have scheduled the shuttle a day prior but we checked in at 1040pm & was told it was too late to request the morning shuttle. Basic hotel, but there is a McDonald's across the road.
Stayed 1 night in Jun 2019

10/10 Excellent

Grzegorz

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Comfortable, immaculately clean and the staff are friendly and efficient. Food was good and although it is a bit remote this is a good option if you have a car.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pillow change needed
Nice room but pillow needs to be changed, it was so uncomfortable. Just get normal pillows please
Stayed 1 night in Jan 2019

4/10 Poor

Ali, California, USA

Disliked: Staff & service, property conditions & facilities, room comfort
We had to change our room 3 times because the first one smelled after cigarette smoke even though it was a "non smoking" room; second room the heater didn't work and the third one was offered on the first floor which was completely outdated. This hotel is no more than a 2-2.5 star hotel in our opinion as their rooms are very small and outdated. The staff were somewhat friendly but not a 4-5 star level friendly. I would not go back to this hotel at all!
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
30 minutes driving fro. Dusseldorf mess. Free parking. Nice breakfast
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
overpriced for the type of accomodation
nothing really wrong and nothing less than they promise. Friendly staff and quick check-in/check-out. But it's a type of accomodation worth 40% of what we paid. So, I can only say it was absolutely overpriced.
Stayed 1 night in Oct 2018

2/10 Terrible

Sona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel cancelled my reservation
The hotel cancelled my reservation and didn't bother to even inform me. I was left stranded when I reached the hotel.
Response from Sven Schultz, General Manager on May 15, 2018
Dear Sona , i am sorry for the inconvience you had , I don`t know exactelly what happend, but we will try to better communicate in future. Best regards

8/10 Good

Jez, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had left it late booking my hotel for the Wire 2018 exhibition in Duesseldorf. This was reasonably priced and available so I booked it. I realised that it was a long way from the exhibition grounds and the Altstadt but I decided to hire a car as I had other colleagues to collect from other hotels. On arrival I was a little surprised that there was no offroad parking available. However, once I parked and went in the hotel made an instant good impression. It is situated in a nice location with a nearby MacDonalds and even a little pub beyond that. I had a very good 2 nights stay.
Stayed 2 nights in Apr 2018
Response from Sven schultz, General Manager on May 15, 2018
Dear Jez, thank you very much for your positive review. We provide to parking lots , one directly situated behind the hotel and a second one at the end of the street. Best regards

4/10 Poor

J, Germany

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Was there during an exhibition in the area so room price cannot be judged (far too high). Biggest problem: flushing the toilet. An ancient system that rarely worked first or fifth time. Was told all rooms at the same system. Restaurant was below expectations in terms of taste of what was ordered. If you can avoid staying there, do so!
Stayed 2 nights in Apr 2018
Response from Sven Schultz, General Manager on May 15, 2018
Dear J , I am really sorry that your stay did not meet your expectations. Flushing the toilets is woking but you are right its ancient system and it is not as comfortable as a modern system . We always try to provide exellent service to our guests. Best regards

6/10 Okay

stuart, england

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice room
It was a nice enough room and the bed isn’t too bad maybe a little hard but it’s fine however for a queen size bed you get 2 single quilts and only 2 very small pillows that when you place your head on them they go to nothing. Our room was unfortunately on the 3rd floor and right above the reception area which during our stay was very noisy with guests drinking at the bar which was in the same area and this went on until late in the night we had to put music on in our room to drown out the noise so we could sleep. We did try the restaurant one evening and we found the food very nice and the waiter was very friendly however we decided to go to McDonald’s for breakfast every morning as it was right opposite the hotel and that was nice.
Stayed 2 nights in Dec 2017

8/10 Good

Orest, Wasaga Beach , On Canada

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel but far from downtown
we requested a hotel near the downtown core and this hotel is about a 45 euro ride away otherwise the accommodations were fine
Stayed 2 nights in Oct 2017

8/10 Good

Ken, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities
Port in a Storm?!
This was closest available hotel to airport with vacancy due to 2 large shows in Dusseldorf. Hotel is 15 minutes from airport and in a semi-residential area with limited parking. Hotel itself is older layout with noise from guests drinking and visiting in lounge carrying to upper levels. Room we were given was small even by European standards. Room was clean and bed comfortable. Bathroom small but well equipped. Due to later arrival and limited time, we did not attempt to use internet. Bar area and restaurant area were small and adjacent to each other on the ground floor. Staff at reception area was friendly and efficient both checking in and checking out. Would recommend hotel if no closer options available. There is a McDonald's across the street if you want to eat cheaply and quickly.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very uncomfortable bed
Uncomfortable bed, far away of everything , but near the airport
Stayed 1 night in Oct 2017

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, clean, friendly
Efficient, friendly staff. Convenient bar and restaurant
Stayed 1 night in Sep 2017

6/10 Okay

Albert

Liked: Cleanliness, staff & service
good hotel
great hotel, except for the shower that the hot and cold water was not stable.
Stayed 3 nights in Jun 2017

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and convenient
Nice hotel, classy and convenient

6/10 Okay

gor

Liked: Staff & service
Handy for airport
Stayed for two nights during medical fare, room price was horrendous for what is a dated hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Amer

Liked: Staff & service
there was no aircondition at room plus , no dry clean service

2/10 Terrible

Abdallah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service in hotels. com
the hotel is in the middle of nowhere,bad service,tried to cancel the reservation after 1 night they didnt accept to make refund for our money

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercury Hotel stay
Nice hotel but in middle of nowhere. There is a McDonalds but otherwise very limited options to eat if you don't have a car

8/10 Good

Kyle, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but no AC
Hotel room did not have AC. Normally not an issue in Germany, but something to consider if traveling in July. Otherwise the staff was friendly, and the rooms were clean.

10/10 Excellent

Charles, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop-off
Needed hotel to rest on journey from London to berlin. Quiet location. Exceptionally friendly staff. There isn't much to do in the vicinity - but I only needed a resting place.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

4/10 Poor

Lesley, UK

Liked: Staff & service
Disliked: Room comfort
Disappointing stay
I was unpleasantly surprised with the following: no drinking water in the room, no fridge, no shower cap, feather pillows (ugh), the noisy environment

6/10 Okay

Thomas

8/10 Good

Ben , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet accommodation not far from Airport
I booked without noticing breakfast was extra - slightly surprised that it was 16€ extra! But it was very good breakfast! A good, well-run hotel with friendly staff. Only complaint - wifi in room was unreliable and often didn't connect.

6/10 Okay

Emily, Orem

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, close to the airport.
Convenient to the airport. Clean, but nothing special. Free parking was nice.

8/10 Good

Calamity, West Sussex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Did the job but needs work!
We had a lovely Fri to Mon Footy weekend here but we're let down by a few things. On the night when we were dumped by the bus thanks to a very unhelpful security guard at the train station that assured us we would have a taxi waiting for us ... the receptionist (male) couldn't understand what I was trying to say, even told me that I didn't have a room with them, although we were booked for three nights. He did give us a taxi number but they didn't understand us either ... thankfully another bus appeared on the other side on the road and we were saved. Rooms were comfy apart from two things - no air con and wasn't able to have the window open to wide because there was a roof outside our window. On our last night we had a family put in the same wing with a child that screamed on and off and run up and down the hall until midnight! Good thing the bus stop is across the road and once we got our head around it we were able to get about with ease and much cheaper than the taxi's they are extortionate and price changes from the first quote before you get in the car ... when you drive off ... and when your driver gets lost and finally gets you there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to Restaurant and Netherlands.
We had a wonderful time at the hotel. The hotel staff were very nice and were always there to help us with all of our needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, close to the DUS airport.
This hotel is very clean and beautiful. And the price is great! you’ll love their breakfast, but it cost 14 or 16 Euro per person! It's a little bit outside of the DUS airport, but it’s still very close. Shuttle bus runs frequently, but it’s not free (6 or 7 Euro per person/one trip). Over all, It's a great hotel and great location to catch up an early flight from DUS international airport.