Ratings based on 115 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Nice and family friendly hotel in Dusseldorf

Posted Sep 26, 2016
Location: The hotel is located 10 minutes driving distance to the city's main attractions, including the fascinating promenade, museums and shopping centre.
This is our second experience at one of Novotal hotels as family of four (previously in Berlin). So far, they have always been family friendly, nice and clean. It looks like we will continue booking at Novotel in our future breaks too.
4 out of 5
Recommended
for Everyone
by A verified traveler

overnight stay for a long layover with flight

Posted Jul 12, 2016
Pros: helpful staff.
Location: nothing to do. and this was the honest opinion of the hotel reception.
The hotel is quite far from the airport so the taxi fare was 25 euro each way. The hotel is in the financial district of the city and is rather dead after business hours.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good budget hotel for business travelers

Posted Jun 21, 2016
Nothing fancy, just bare-bones, but comfortable, in a quiet place, well kept, with a friendly staff - particularly in the cafeteria.
Comment from Hotel Management
Jun 27, 2016 by AR, Hotel Management
Dear Novotel guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, clean.

Posted Mar 2, 2016
The staffs friendly and helpful . Good breakfast. The hotel is in a quiet area. Good location very easy to get to town by tram.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Dec 22, 2015
We enjoyed our stay here. The staff were pleasant. The play area in the entrance to the hotel was ideal. The breakfast was nice - a buffet style breakfast. We had a meal in the evening which was very good indeed. I would definitely stay here again with my family.
Comment from Hotel Management
Dec 28, 2015 by A. Richard, Hotel Management
Dear Helen, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 30, 2015
convenient location and family friendly; would stay again if in town.
Comment from Hotel Management
Dec 16, 2015 by AR, Hotel Management
Dear guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager
3 out of 5
by A verified traveler from dusseldorf

Av not working, tub/shower was just stupid

Posted Oct 3, 2015
In all it was fine, nothing horrible but I would avoid in the future -
Comment from Hotel Management
Oct 6, 2015 by AR, Hotel Management
Dear Lindy, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2015
The free icegream for children was impressed. My children loved that. Room was clean and spacious. I think this hotel is good for Family trip with small children.
Comment from Hotel Management
Sep 4, 2015 by AR, Hotel Management
Dear guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Nice hotel

Posted Sep 9, 2014
Clean, staff helpful and friendly. Only a short taxi ride from city centre
Comment from Hotel Management
Aug 19, 2015 by h3279, Hotel Management
Dear guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Aug 30, 2014
Pros: Staff efficiency
The hotel is exactly what you would expect from a Novotel. The difference here was the staff. Everyone extremely efficient and helpful.
Comment from Hotel Management
Aug 19, 2015 by h3279, Hotel Management
Dear guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager