Great if only if water worked!!!
Posted Nov 20, 2016
Booked a nice room, a suite. Clean room, mini bar area, separate tub and shower, separate sitting area in a classic hotel appointments. However I was only stay g one night leaving very early to catch a flight out. Woke up to no Cold Water and almost scalded myself in the shower. So as ked wet, I looked around the room for a phone- NO PHONE to call the front desk!
My taxi arrives for airport in 20 minutes so I had no choice but to take a "drip shower" n wash selectively, the water was so hot! Awful exp r ience. Soap dispenser at sink was completely dry, so had to fill a cup from the shower to wash at the basin.
Checked out, told desk that I had no Cold water at any faucet (tub, shower, sink, wet bar), had no phone to call desk, no soap at sink, and all he could do was laugh and say "Sorry sir, we'll look into it!" Really? I couldn't shower before a transatlantic flight, and just sorry. Sorry, your hotel gets a 2. Gets a 2 only because the room could have been a 5. My check-in receptionist was excellent, but night staff doesn't understand service or compasion.