Ratings based on 378 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Good hotel for business stop

Posted Jul 6, 2017
Hotel mostly OK, biggest issue is no AC in the rooms Restaurant good, but seems expensive, has a captive customer base, nothing else close by, if you don't have a car All in all though, not too bad a stay
Comment from Hotel Management
Jul 28, 2017 by MDA, Hotel Management
Dear mike, Thank you for sharing your experience about your recent stay with us. We looking forward to welcome you back again. Best regards Anna M. Assistant Manager
5 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017 by JODRAT01, Hotel Management
Dear Guest, Thank you very much for your fantastic review, 5 stars! I’m looking forward to welcome you again soon. Anna M. Assistant Manager
2 out of 5
by A verified traveler from Rosebank

Hotel NOT located at Dusseldorf Airport!

Posted Mar 13, 2017
Pros: No comment
Cons: The location is misleading!!
Location: No comment
The hotel claims to be at Dusseldorf airport, where in fact - it is about 15km from the airport and about 30 minutes by car from Messe Dusseldorf! This is MISLEADING advertising. The hotel is located in Ratingen and shoudl be advertised as such!
Comment from Hotel Management
Mar 28, 2017 by MDA, Hotel Management
Dear Linda, Thank you for sharing your experience with us. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. It is true that our hotel is 13km from the airport and conveniently situated for motorists because almost all key destinations of our region like fairgrounds (Essen and Duesseldorf) or cities (Dusseldorf, Essen, Duisburg) are quickly to access. The Dusseldorf International Airport is easily accessible by our hotel shuttle. Sincerely, Anna M. Manager Assistant
3 out of 5
Recommended
for Everyone
by A verified traveler

Christmas markets trip

Posted Dec 22, 2016
Pros: friendly helpful staff
Cons: pillows were horrendous
Location: way too far from dusseldorf town , taxi fares were so expensive
too far from town, taxi fares were extortionate. teh staff were helpful and friendly. The pillows were horrendous
Comment from Hotel Management
Jan 9, 2017 by MDA, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We're delighted to hear that you find our staff friendly - this means a lot to us. We will check the pillow issue you described and will make appropriate measures. Please allow me to give you an advice for the next time – fill free to ask the reception for another pillow. It is true that our hotel is 20km far from the Düsseldorf. Anyway it is conveniently situated for motorists, because almost all key destinations of our region are quickly to access. By the way - Dusseldorf International Airport is easily accessible by our hotel shuttle, where you can change to the train directly to Düsseldorf City. We are looking forward to welcome you again soon. Best regards! Anna M. Manager Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Richland, Washington

Reasonably priced hotel near Dusseldorf airport

Posted Dec 6, 2016
Pros: Hotel desk staff and restaurant staff were courteous, helpful and very professional. The hotel restaurant food and waiters were very good.
Cons: Consider an earlier start for airport shuttle service.
Location: The hotel's location was acceptable; located about 15 km from the airport. There is some traffic noise from a nearby highway but it was not a problem.
We selected the Mercure Hotel Dusseldorf Airport since we had a 6AM international flight out of that airport and wanted to be at the airport by 4AM. The Mercure is reasonably priced when you compare it to hotels located next to the airport that cost 100 Euros more per night. Since the Mercure's shuttle service does not begin until 5:30 AM, we took a taxi to the airport which was coordinated for us by front desk staff. There are lots of estimates online that note the taxi fare to the airport would be over 40 Euros; our taxi cost 32 Euros. We ate lunch and dinner at the hotel's restaurant and both were excellent. You could tell that there was someone in the restaurant's kitchen who cared very much about using fresh, quality ingredients in each dish served. Also, the restaurant wait staff were attentive to guest needs without being intrusive; the restaurant manager was present making sure everything ran smoothly but did so without fanfare: well done! The room was clean and the bedding/linen were fresh and new in appearance.
Comment from Hotel Management
Dec 11, 2016 by Anna M., Hotel Management
Dear John, Thank you so much for taking the time to post your very detailed feedback. We are really pleased that you appreciate our location at Mercure Düsseldorf. It is indeed a strategic location within short distance from the Airport and Düsseldorf City. It is great to hear you truly enjoyed our Lunch & Dinner and find our wait staff attentive. We very appreciated your comments regarding our kitchen, since our chef is caring very much about using fresh and quality ingredients in each dish, exactly you have mentioned in your comment. Our entire team is grateful for your compliments regarding our helpful and very professional stuff - it is great to hear. Thank you also for your comment regarding shuttle service time. We will reconsider an earlier start for airport shuttle service. Please do not hesitate to contact me directly next time you are coming to Düsseldorf, I will be delighted to look after you and your reservation. We are already looking forward to welcome you back here in our Hotel. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from detrot

Three day stay

Posted Nov 14, 2016
Location: Not an area for shopping or entrainment- quiet area for a stay and very cost competitive to other hotels.
Clean, great staff, good food and quiet. Left early to go to the airport and the shuttle service was not available - got shocked on the taxi price to the airport- triple the cost of the hotel shuttle service.
Comment from Hotel Management
Nov 29, 2016 by MDA, Hotel Management
Dear Enrique, thank you so much for your excellent feedback on your stay here at our house. It shows us that we are on a good track. Hopefully we will be able to host you again soon. I would be very happy if you let me know before. Best regards Anna Muchowski Executive Assistant Manager
4 out of 5
by A verified traveler

Great food, not so close to airport

Posted Oct 31, 2016 on Hotels
The location is not close to the airport at all, but if you have a car then not so much of an issue. The room is a good size however Mercure beds tend to be quite hard and uncomfortable. Having said that, the dinner in the restaurant is delicious (which is good because there is not much around at all) and the car park is a good size (though you have to pay extra for it). The breakfast is also of good quality.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. We offer also a Shuttle Transfer to the airport and back. Maybe next time you want to choose this transportation. Thank you for your wonderful feedback about our restaurant and breakfast, we have shared your feedback with F&B department Yours sincerely A. Muchowski Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice German hotel

Posted Sep 3, 2016
Pros: The bathrooms were clean and up to date
Cons: More variety for breakfast since it is not included in the price.
Location: There is not a lot to do in the area. You will have to commute. But it is close to the airport.
The hotel was clean, staff friendly and spoke English. Very clean. Great that it had a restaurant.
Comment from Hotel Management
Sep 20, 2016 by MDA, Hotel Management
Dear guest 81Gangde, thank you very much for reviewing your stay at our hotel. We are happy to hear that you found our staff friendly. We look forward to welcome you again soon. Yours Sincerely Anna M Manager Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2016
The hotel is ok, but is not very near airport, abaut 20 minutes by taxi
Comment from Hotel Management
Aug 31, 2016 by A. Muchowski, Hotel Management
Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Nice hotel for the price

Posted Aug 1, 2016
Nice hotel we only needed an overnighter but it was clean and the staff very helpful
Comment from Hotel Management
by MDA, Hotel Management
Dear Marko, Thank you for your positive feedback in relation to your recent stay with us. Yours sincerely Anna M. Assistant Manager