Air conditioner included but broken, was never fixed during our 5 day stay. We were given a fan, but had to ask for it. Dirty floors in hallway and elevator took forever, much faster to take stairs. Way too many children running around at all times loudly. I would recommend letting customers know ahead of time that this is a very popular place for families, not ideal for couples. Do not get breakfast here, it is utter chaos, and we had to walk out because there was barely any food (all was eaten and it was not replenished) and no forks to be found. Overall, we were really not happy with the stay, maybe it is good if you have a family. The location was excellent though (right next to the train station) and the staff was very nice and helpful.