Ratings based on 445 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pittsburgh, PA
Good location, needs upgraded.Posted Jul 4, 2017
Cons: Furnishings and carpeting need updated.
Location: We were there to visit family. The hotel location was about 5 minutes from their home, so location is perfect.
We stayed at this hotel several years ago and we're pleased, but it has gone downhill considerably. We stayed on the Hilton Honors floor and the first thing that struck me was the worn and very stained carpeting in the hallway. The furnishings just looked worn and shabby. We also had to report that our sink faucet broke causing water to spray all over the floor. Found long, black hair on the bathroom ceiling.
for Everyoneby A verified traveler from H
Good for the pricePosted Jun 28, 2017
It was a nice location and cookies were awesome. Bed was comfortable. Some stains and weird smell but overall ok
Good airport hotel.Posted May 18, 2017 on Hotels
Good shuttle service from/to Washington Dulles.
Posted May 10, 2017 on Hotels
Person at the front desk was not the most friendliest or helpful
Clean hotelPosted Apr 18, 2017 on Hotels
It was an amazing stay.
by A verified traveler
Bad customer servicePosted Apr 16, 2017 on Hotels
The first room we were assigned had not been cleaned. I tried to call the front desk but they did not answer. I went back down to have them get me another room. The room was clean and the bed was great. The next morning however I tried to charge breakfast to my room and they did not have record of anyone in that room. So I had to wait until the breakfast room staff sorted that out with the front desk. The gentleman that was working breakfast did appoligize but the front desk did not.
Comment from Hotel Management
May 1, 2017 by Anna, Hotel Management
Thank you for your feedback on a recent stay at the DoubleTree by Hilton Sterling - Dulles Airport. We typically rank highly among the DoubleTrees Americas and cannot understand what may have happened. I apologize for the issue as a step or process was not properly executed. I am glad that we provided you with a clean room after the initial issue and that you found our beds to be comfortable. On behalf of the entire Team , I apologize for the issues that you experienced. Please give us another chance as we would welcome a fresh opportunity. Anna L, GM
Posted Apr 9, 2017 on Hotels
Posted Apr 4, 2017 on Hotels
Rude check inPosted Apr 1, 2017 on Hotels
First of all, the lady at the check in counter was rude! I walked in at 7am and asked her to check in. She quickly responded with, we do not have any available rooms and check in isn't until 3pm. I informed her that I have a reservation. She immediately repeated that check in isn't until 3pm. I informed her that yes I do understand that, that is why I booked a room for yesterday! She apologized and looked up my reservation! And as I informed her I did book my room for the previous day therefore I was given me room. It was quite rude for her to immediately jump to conclusions regarding my reservation. She should have looked up my reservation before saying a single word to me. Pretty annoying to be greeted like that after a 12 hours flight.
Comment from Hotel Management
Apr 5, 2017 by Anna, Hotel Management
I sincerely regret, Susan, the manner in which you were welcomed to the hotel. The staff member should not have assumed that you were arriving early, a situation that does occur frequently. The agent should have gotten your identification and verified that your reservation had been checked in the previous night. This matter will be discussed with the Staff to remind them all of proper customer service. I do hope that you were able to enjoy your stay with us in spite of a poor beginning. We appreciate you choosing the DoubleTree by Hilton Sterling - Dulles Airport. Yours in Hospitality, Anna L, GM
Posted Mar 28, 2017 on Hotels