Ratings based on 398 Verified Reviews

2.9 out of 5
46% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Nice hotel

Posted Nov 5, 2017
Got my water heater broke and I need something close and decent priced till I replace the water heater.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Sep 27, 2017
The bed was really uncomfortable, the walls were too thin and I could hear everything going on outside the room, and there was no hair dryer.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Please accept our sincere apologies for not living up to your expectations and for the issues you had with the comfort of your bedding. We want our guests to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Unwelcome Visitors

Posted Sep 22, 2017
Pros: Convenience to shopping areas and eateries as well the price.
Cons: Fix the noisy air conditioning unit, fan in bathroom, and have an exterminator to service the property. Also, thoroughly clean bathroom.
Location: Location was very good.
The room appeared clean although there was a musty smell. Wasn't too happy to see two tiny bugs crawling on the bed and the really big, black one in the bathroom really did it. Even though it was close to shopping areas and eateries, I'm not sure if that made up for the buggy visits. The bathroom needed additional cleaning as the bath tub didn't appear totally clean nor did the inside rims of the toilet. Bed was a little firm which helped aggravate my back. Definitely not sure this hotel will be on my top 5. .
Comment from Hotel Management
Sep 22, 2017 by Hotel Management , Hotel Management
Dee, thank you for staying with us. We are glad you liked our affordable rates and location. That being said, we are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent this from happening again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel, great price

Posted Sep 7, 2017
The room was great. Lots of great amenities and very clean. No problems checking in even though it was late at night and a last -minute booking. Price can't be beat.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Brittany, thanks for the awesome feedback. We are delighted to know you enjoyed your well-equipped room and were very much impressed with the great value we offer. It was such a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Posted Aug 23, 2017
Pros: Lake on property
Location: Confusing with your other hotel located in front on this 1.
Need additional night time help. I stood in the Registration area for over 15-20 min. Waiting for assistance there was 1 person trying to do both......
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you enjoyed your time with us and were left with an overall good impression. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
1 out of 5
by A verified traveler from Boston

Terrible facility and staff

Posted Aug 23, 2017
Pros: price only
Cons: List would be long
Location: It was close to where I had to be, and normally Extended Stays are nice, this wasn't.
dirty room, no maid or towel service, disinterested staff, motel v. hotel, people wandering the parking lot
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Joe, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Not what expected

Posted Aug 23, 2017
Parking is kind of bad , outside not very clean , but the room was surprisingly very clean and comfy
Comment from Hotel Management
Aug 24, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you enjoyed your overall visit and were impressed with the comfort of your room. I have shared your concerns in regard to the cleanliness with my housekeeping team to ensure it never happens again. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
by Jack

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Jack, thank you for choosing to stay at Extended Stay America - Washington, D.C. - Chantilly. We appreciate you sharing your perfect rating and look forward to hosting you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America - Washington, D.C. - Chantilly. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by Thomas

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017 by Manager, Hotel Management
Thomas, thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager