Ratings based on 407 Verified Reviews

3.2 out of 5
62% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hershey, Pennsylvania

Great Stay

Posted Dec 12, 2017
Friendly staff allowed my boyfriend and I check out an hour later. We will be going back!
Comment from Hotel Management
Dec 13, 2017 by Hotel Management, Hotel Management
Laura, thank you for acknowledging our outstanding service at Extended Stay America. We are committed to providing an excellent stay for every guest, and it is wonderful knowing we met your expectations. We hope to see you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Smell of the kitchen bothered me

Posted Nov 10, 2017
Pros: Bed was comfortable
Cons: get rid of the smell from the kitchen.
I had an early flight and didn't want to wait so I requested to upgrade to a king from queen. It was actually a studio with kitchen/refrigerator/sink/cabinet next to the bed. It was actually nice at first glance though I didn't plan to cook at all. However, the smell from the kitchen filled the whole room which made me uncomfortable. There was no coffee maker either.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management , Hotel Management
Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Great place for quick in and out

Posted Nov 8, 2017
If you are here for a quick visit to Northern VA for work, this is a great place to stay. There are plenty of places to eat within 2 minutes walking distance and a Target across the street. 10 minute walking distance is Reston Town Center.
Comment from Hotel Management
Nov 9, 2017 by Hotel Management, Hotel Management
Thank you for writing a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciates your business and look forward to seeing you again. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Very convenient well priced for Dulless Airport

Posted Nov 5, 2017
Pros: Convenience
Cons: bathrooms neded a bit of upgrading no plugs avaiable nayhwere for the bathtub.
Location: Good facilities for an over night stay. Restaurant across the lot excellent.
Good location for overnight flight stop over. staff were helpful. Could use bath plugs but otherwise comfortable. Limited TV channel choice. Very good restaurants in same complex.
Comment from Hotel Management
Nov 6, 2017 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are pleased your stay with us was enjoyable and that you liked the value we offer. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Walking distance to shopping and restaurants

Posted Oct 25, 2017
When you enter the room it smells, carpet hasn’t been changed for years. The room left an overall bad impression
Comment from Hotel Management
Oct 25, 2017 by Hotel Management, Hotel Management
Thank you for your candid feedback. Although you liked our location, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Families
by A verified traveler

Just great!

Posted Oct 22, 2017
Just great! Friendly staff & clean, efficient room.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Posted Oct 10, 2017
Pros: Easy in and out with parking at the door.
i was there for a wedding and it was very close to everywhere we went.
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Wendy, thank you for being our guest at Extended Stay America and for sharing your experience. We are glad you had a comfortable stay and that our location was convenient for your needs. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Well worth it.

Posted Oct 10, 2017
Overall a nice place but no hair conditioner: “breakfast” is literally coffee and tiny packets of nature valley bars; bed is a tad hard d. Loved the “constant fan” feature
Comment from Hotel Management
Oct 14, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America and for providing a nice review. We are glad you had a comfortable stay and that you loved most aspects of our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Oct 5, 2017
just what i wanted: quiet, private space to work and not be interrupted.
Comment from Hotel Management
Oct 5, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel if you have an early flight

Posted Sep 28, 2017
Cons: Smoked quilts, broken air conditioner
Since the room is not smoke-free, the smoke can still be smelled through the quilt on the bed, which made me felt really uncomfortable. The another thing I want to complain is that the air conditioner seems broken. The temperature in the room was quite cold and I couldn't adjust it down. :( Expect those mentioned above, anything else is fine. Free wifi, quiet place, clean kitchen are good features.
Comment from Hotel Management
Sep 29, 2017 by Hotel Management, Hotel Management
Thank you for staying with us. We are glad you had an overall pleasant visit, but we are sorry for the maintenance and odor issues you experienced in your room. We have shared your concerns with the respective teams for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management