Ratings based on 170 Verified Reviews

3.0 out of 5
40% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Parsippany NJ

Run down hotel, shows age and overuse

Posted Sep 25, 2017
Pros: Convenient location. That is the only positive I have to say about this hotel.
Cons: Everything needs improvement, absolutely everything!
Location: Convenient to Herndon and Reston area.
The only good thing I have to say about this hotel is that it was near the hotel where the seminar I attended was held, which unfortunately was sold out so I couldn't get a room there. The room was worn and run down, the towel rack in the bathroom pulling away from the wall, the bedding looked used, and I'm so glad I was traveling with my gym bag so I had my shower shoes available so I didn't need to walk around in my bare feet. And don't get me started about the filthy, dirty, food-encrusted TV remote control! The bed wasn't made after my first night (of a two night stay), and the towels weren't replaced. When I called the Front Desk to complain, I was told that towels weren't replaced and beds made until after a 7 night stay. I have never, ever been told that by any lodging facility, either in the US or overseas, even in developing countries. I would strongly advise travelers to stay away from this hotel. I'm surprised Expedia would even offer this as an option for lodging in Herndon. I guess no one from Expedia has ever made a site visit.
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Please accept my apology for not living up to your expectations during your visit. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Our management team is taking steps to ensure future guests do not encounter the same issues. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Herndon, VA

Loved my stay

Posted Aug 28, 2017
The front desk was so nice and they don't bombard you at checkout, which is a plus because sometimes I'm not sure if I would like to extend another night or checkout but their really nice about it and don't rush you. They are really helpful too
Comment from Hotel Management
Aug 29, 2017 by General Manager , Hotel Management
Neik, thank you for staying at Extended Stay America and for taking the time to review our hotel. It is a pleasure to know you loved our courteous Front Desk associates. I will definitely share your comments with them, as we know they will appreciate it. On behalf of everyone here, we invite you to stay with us again. Sincerely, General Manager
5 out of 5
by Linda

Posted Jul 14, 2017 on Hotels
Nice
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Linda, many thanks for sharing your nice rating of Extended Stay America - Washington, D.C. - Herndon - Dulles. We are delighted we exceeded your expectations for a fun-filled visit to our city. We hope to have the pleasure of welcoming you again when your travels bring you back to this area. Sincerely, General Manager
1 out of 5
by A verified traveler

Awful. So awful.

Posted Jul 14, 2017
The entire hotel smelled musky. The front desk was never there. I waited 5 mins until he came to check me in. He had headphones on every time i saw him. Zero customer service skills. My fridge smelled like a dead animal. I will never stay at this chain again.
Comment from Hotel Management
Jul 16, 2017 by General Manager , Hotel Management
George, we want to thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you.   Sincerely, General Manager
5 out of 5
by Santos

Nice place and private wonderfull good service

Posted Jul 7, 2017 on Hotels
everythin is good
Comment from Hotel Management
Jul 8, 2017 by Manager, Hotel Management
Thank you for your fantastic review! We're pleased you stayed at Extended Stay America - Washington, D.C. - Herndon - Dulles and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Bad, unsatisfactory

Posted Jul 5, 2017 on Hotels
No housekeeping if going for a day or two, no breakfast, no one available on front desk most of the time
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
2 out of 5
by Gordon

Not recommended

Posted Jun 29, 2017 on Hotels
Rooms very outdated in every way. Can't clean old out of a room. Would not recommend
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Gordon, we're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We deeply regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jun 29, 2017
Good If you can keep it cleaner at least the lobby
Comment from Hotel Management
Jul 1, 2017 by General Manager, Hotel Management
Many thanks for taking the time to share your review of Extended Stay America - Washington, D.C. - Herndon - Dulles. It’s nice to know you were overall pleased with your stay. However, we appreciate your observation and will work diligently to make sure we are more consistent in our service delivery. We hope to have the honor of hosting you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from west virginia, WV

clean and calm hotel

Posted Jun 29, 2017
Pros: THE QUIETNESS
Cons: the breakfast was very poor, at leasr they have to add some milk with cereals
Location: i don't know, I am so sorry
i DIDN'T HAVE A TIME TO SEE MORE ABOUT THIS HOTEL, i SPEND ALL THE DAY TIME IN MY COURSE AND THE NIGHT TIME IN THE BED
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America - Washington, D.C. - Herndon - Dulles and for sharing your experience. We are pleased to know you liked our clean property and had a good night sleep. That being said, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
2 out of 5
by A verified traveler

Pass

Posted Jun 28, 2017
Pros: The coffee in the lobby was pretty good. The people who work here are top-notch people. It's not their fault. Investment needed beyond signage.
Cons: Room cleanliness, update kitchen. Provide something, anything in the way of eating utensils, in-room coffee, a glass, or even a napkin.
I decided to stay here because I also booked a flight and Expedia gave a discount. This was attractively priced. However it was pretty disappointing. The location was OK, easy access to highways (back roads are still key in this area). I would stay here again if every other hotel in the area was unavailable and I had no friends with couches and no car to sleep in.
Comment from Hotel Management
Jun 28, 2017 by General Manager , Hotel Management
Thank you for staying with us. We are glad you like some aspects of our hotel, but we are sorry you were not completely satisfied. To ensure cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. I have shared your concerns with the Front desk and housekeeping teams to correct our performance. We hope you will consider giving us another chance to serve you better in the future. Sincerely, General Manager