Reception

Reviews of Fairfield Inn & Suites by Marriott at Dulles Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott at Dulles Airport
23000 Indian Creek Dr, Sterling, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1011 reviews" "
Rating 8 - Good. 260 out of 1011 reviews" "
Rating 6 - Okay. 60 out of 1011 reviews" "
Rating 4 - Poor. 20 out of 1011 reviews" "
Rating 2 - Terrible. 19 out of 1011 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rod

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff and nice clean building
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Rod for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
The employees were great. No hot water in the sink in my room. Shuttle service to airport every 30 minutes. There was a free breakfast but I left before it opened. No coffee/tea downstairs available. No tea in room.
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Patricia for sharing about your experience. I apologize foe you not having hot water in the sink and no coffee or tea available. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Damilola for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Eugenio

Liked: Cleanliness
Dd
Stayed 1 night in Feb 2024
Response from Jessica Alfaro on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Eugenio for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica A on Mar 15, 2024
On behalf of the entire hotel team, I want to thank you Andre for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Catherine, STAFFORD

Traveled with family
Liked: Staff & service, amenities
Provides a shuttle service to Dulles airport. Has complimentary breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
On behalf of the entire hotel team, I want to thank you Catherine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Alfaro on Mar 9, 2024
On behalf of the entire hotel team, I want to thank you Andrew for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

David

Stayed 2 nights in Mar 2024
Response from Jessica A on Mar 25, 2024
Thank you, David, for taking the time to leave a rating following your recent stay with us. We appreciate all feedback, as it helps us to continually improve our services and guest experience.We're sorry to see that your experience did not meet your expectations, and we would value the opportunity to learn more about your concerns. If there are specific issues you encountered during your stay that you would like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we regret if we fell short in any way during your visit. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.

10/10 Excellent

sameh, Palm Harbor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 times so far
Stayed 1 night in Feb 2024
Response from Jessica A on Feb 23, 2024
On behalf of the entire hotel team, I want to thank you Sameh for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Mia Sharleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica Alfaro on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you Mia for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Shirley

Stayed 1 night in Feb 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Shirley for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nova

Stayed 1 night in Feb 2024
Response from Jessica A on Mar 25, 2024
On behalf of the entire hotel team, I want to thank you Nova for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Jessica A on Jan 24, 2024
On behalf of the entire hotel team, I want to thank you Michael for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Feb 13, 2024
Thank you for the great rating! We would love to know more about what made your stay a 5/5. Wishing you safe travels!

4/10 Poor

Michal

Wasn’t told and nowhere confirmed where to stand for the shuttle car. I waited a full hour in the cold until I called the front desk. Upon arrival I was frozen and there was no hot water for tea and waiting for the front desk felt like eternity.
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 22, 2024
Thank you Michael for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to wait for the shuttle in the cold without clear instructions. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again.We also apologize for the lack of hot water for tea and the delay in addressing your concerns at the front desk. This is not the level of service we aim to provide, and we appreciate your patience.Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jessica A on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you Rayan for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 22, 2024
On behalf of the entire hotel team, I want to thank you Holly for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lakshmi

Stayed 1 night in Jan 2024
Response from Jessica A on Feb 8, 2024
On behalf of the entire hotel team, I want to thank you Lakshmi for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica A on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you Maxim for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Jessica A on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you Julie for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jessica R., Sales on Jan 11, 2024
Thank you for the incredible rating! We hope to host you the next time you're in the Dulles area. Safe Travels!

10/10 Excellent

turnette

Liked: Property conditions & facilities
Service was great
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 11, 2024
Thank you for taking the time to leave us your review! I am happy to see that you received great service during your stay. We hope to host you again soon. Safe travels!

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk receptionist Sam was absolutely helpful in everyway from the moment he checked us in, up until check out. Always smiling, knowledgeable, and informative. He also went the extra mile by bringing me something I had requested all the way up to the room himself. Much appreciated! He is the reason we will definitely be staying next time in this hotel. Thank you Sam.
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We will surely share your praises with Sam and the whole team. We look forward to welcoming you back next time your travels bring you to the IAD area.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica R., Sales on Jan 9, 2024
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

4/10 Poor

Mustafa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Mustafa, We appreciate your feedback, although we'd love to know more about your experience. If you have any specific comments about your experience, we would love to hear so we can improve moving forward. Wishing you safe travels and happy holidays!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Richard, Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Abubakr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful hotel
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Abubakr,Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Bien G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Bien,Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Convenient location near IAD. Clean and comfortable. Good value for the price.
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Jeffrey,Thank you for staying with us and for the wonderful feedback! We hope to host you again soon! Safe travels and Happy Holidays!

10/10 Excellent

sameh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and clean
Response from Jessica R., Sales on Feb 13, 2024
Thank you for the incredible review! We are happy you enjoyed your stay. We hope to host you again the next time your travels bring you to the IAD area. Safe Travels!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica A on Dec 13, 2023
On behalf of the entire hotel team, I want to thank you Anne for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Dulles Airport
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Omar,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Jessica A on Dec 13, 2023
On behalf of the entire hotel team, I want to thank you Carol for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Ryan,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

YOHANNES

Stayed 1 night in Dec 2023
Response from Jessica A on Dec 29, 2023
Hello Yohannes, Thank you for staying with us and for the wonderful rating! We hope to see you again soon. Safe travels and Happy Holidays!

10/10 Excellent

Syed

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Syed,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and transport to airoport
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi William,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

Jennifer Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Jennifer,Thank you for the great rating! We appreciate you staying with us. Safe travels!

6/10 Okay

Alex

Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Jessica R., Sales on Dec 22, 2023
Hi Alex,We appreciate your feedback, although we'd love to know more about your experience. If you have any specific comments about your experience, we would love to hear so we can improve moving forward. Wishing you safe travels and happy holidays!

10/10 Excellent

jai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked because it’s close to the airport and convenient and we had great experience with Fairfield.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 28, 2023
On behalf of the entire hotel team, I want to thank you, Jai for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam was amazing and made check in so fast and easy. The other front desk staff were amazing and helpful as well. The breakfast had a variety and was good. The water pressure in the shower was great.
Stayed 3 nights in Nov 2023
Response from Jessica on Nov 28, 2023
On behalf of the entire hotel team, I want to thank you, Naomi for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Close to the airport
Stayed 1 night in Nov 2023
Response from Jessica Alfaro on Nov 24, 2023
On behalf of the entire hotel team, I want to thank you Greg for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Mohammed Rauf

Stayed 1 night in Nov 2023
Response from Jessica A on Dec 13, 2023
On behalf of the entire hotel team, I want to thank you Mohammed Rauf for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kasey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and updated. Shower had good water pressure.
Stayed 2 nights in Nov 2023
Response from Jessica A on Nov 20, 2023
Thank you, Kasey for taking the time to share your feedback and for giving us a stellar 5-star rating! We're delighted to hear that you found our space clean and updated. It's fantastic to know that the water pressure in the shower met your expectations. We appreciate your positive comments, and it was a pleasure having you as our guest.If there's anything else you'd like to share or if there's anything we can do to enhance your experience even further in the future, please don't hesitate to let us know. We look forward to welcoming you back.

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Jessica R., Sales on Dec 11, 2023
Hi Maria,Thank you for the great rating! We appreciate you staying with us. Safe travels!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk
Front desk clerk was extremely friendly and knowledgeable. She help he was parking long tail which I paid for with the third-party advance and they didn’t even honor that hotel so she took care of it. She also booked us on the shuttle for the next morning and recommended a bar restaurant to go to she was a great example of Marriott hospitality.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you Orlando for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

SWAPNIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service to airport is very good!
Stayed 1 night in Nov 2023
Response from Jessica on Nov 20, 2023
On behalf of the entire hotel team, I want to thank you Orlando for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who received us was very friendly and we make a nice check in with him. The lobby was gorgeous, everything nice and clean. We were surprised to see such elegant and beautiful hotel. Breakfast was outstanding, a real complete breakfast and starts at 5 am , great early time if you are going to work or your planes departures early in the morning.
Stayed 1 night in Oct 2023
Response from jessica on Nov 9, 2023
On behalf of the entire hotel team, I want to thank you Orlando for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023
Response from Jessica B., Sales on Nov 8, 2023
Thank you for taking the time to leave your rating of the Fairfield Inn and Suites at Dulles Airport. I am happy to see that you enjoyed your stay with us. We know there are many Marriott hotels around IAD and greatly appreciate you choosing us to be your host! We look forward to the opportunity to host you again in the future. Safe travels!

8/10 Good

Mohan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good place to stay for a quick stop.
Stayed 1 night in Nov 2023
Response from jessica on Nov 7, 2023
On behalf of the entire hotel team, I want to thank you Mohan for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.