one of the worst hotels we have ever stayed at.
Posted Aug 19, 2016
dirty hallways,blood on sheets, no elevator,guy at the front desk really didnt care about any of it he had attatude. said he was there for 25 years, that might have been alot of the problem. but then I talked to the support specialist and they had the same attitude about it all, thank goodness Expedia did care what we went through, the price we paid was rediculous,I would never stay at that hotel again. for 10.00 more we could have stayed at edge water and we know that is a nice place,only one person at the front dest, too take care of people checking out, also she was taking care of breakfast, was to much for her to do it all, so the tables were dirty, not all lot of food out to choose from, also she said there was nothing mentioned about that they had to come up to our room at 10.15 and change sheets , when they came to change sheets the guy said it happen really,,,,,
Comment from Hotel Management
Aug 24, 2016 by Stephanie, Hotel Management
Thank you for taking the time to review your recent stay at the Days Inn Duluth Lakewalk. I am sorry for the guest service issues you experienced, and apologize for the hassle and discomfort we caused. We strive to provide all our guests with the utmost in service, accommodations, facilities, and cleanliness, and I am truly sorry that was not your experience with us. I have informed the General Manager of your feedback regarding the service you received so he can follow up with his staff accordingly. I would also like to inform you that Management is currently in the process of looking into their available options to update and renovate the hotel, and I will be sure to share your thoughts with them to take into consideration throughout that process. I hope you will allow us the opportunity to serve you here again and regain your confidence.